Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
Versatile GE Convection/Microwave Oven
on September 15, 2022
Posted by: Mr Milton
from Houston
This unit PEB9159DJ2WW is easy to operate and very efficient. It takes minimun space and stands out as a quality item in our kitchen. Great performance and design
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on October 8, 2022
Posted by: 32Bea
from RI
I’ve had this model 2.5 years and preset buttons no longer work
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 11, 2022
Hi there,
Our deepest apologies to hear that your microwave preset buttons are no longer working as they should and understand how irritating that must be. We would encourage you to schedule a service appointment so a technician can make service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. Wishing you well. Mike@GEA
Our deepest apologies to hear that your microwave preset buttons are no longer working as they should and understand how irritating that must be. We would encourage you to schedule a service appointment so a technician can make service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there's anything you need. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good features
on December 13, 2022
Posted by: JEBR
from Kilgore tx
Good product to replace my old unit that was a 2005 model
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked well for about 5 years, then issues - done
on January 12, 2023
Posted by: jenfromtheblock
from Indianapolis, IN
We purchased this when we remodeled our entire kitchen about 5.5 years ago. Until recently, we hadn't had many issues with it - the occasional issue, but it comes with any appliance. We loved the convection oven portion of it and we do use the microwave fairly often. About a month ago, the turntable was staying on and would randomly stop. Now, it won't work at all. Power is on to it, light comes on, but heating element won't turn on AND the turntable totally stopped now. We went with higher Profile product in hopes to not have to worry about this (it's in a built-in and now we are struggling with very similar dimensions for another product). Very unhappy with how this has stopped working.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 19, 2023
Hello there.
We appreciate you taking the time to provide us with some honest feedback. We can definitely understand how much of a headache it would be to have your microwave break after almost 6 years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
Your concerns will be taken into deep consideration when it comes to passing this information along. Please feel free to reach out to us for anything at all. You are greatly appreciated for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
We appreciate you taking the time to provide us with some honest feedback. We can definitely understand how much of a headache it would be to have your microwave break after almost 6 years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
Your concerns will be taken into deep consideration when it comes to passing this information along. Please feel free to reach out to us for anything at all. You are greatly appreciated for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Wish I could say I am happy with my purchase.
on March 3, 2023
Posted by: MIght have been crazy
from Western Massachusetts
We purchased this oven to replace an earlier version of a Profile Microwave/Convection one that we'd happily used for years. THIS one is a dud as far as we're concerned. You took away some of the simplest functionality keys (bake, defrost, etc) and created a process requiring WAY too many steps. A major design flaw is that the keypad is not backlit. We can barely see it and in fact, ended up attaching a book reading light to our cabinet so we CAN see it. IF you can successfully navigate the steps to microwave/defrost, it works fine. The Bake keys give me a headache. After this experience, I'll never buy another Profile Microwave/Convection.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 6, 2023
Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with the control panel on the microwave. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may look into this and help with ideas or any changes needing to be made on future builds. We hope though that you continue to enjoy your microwave and it works great for you for many, many years. We are here if there is anything else you need in the future. Sincerely-Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
An Excellent Product
on March 10, 2023
Posted by: rhl3
from Seattle
We bought this microwave oven to replace an older GE model which finally reached the end of its useful life. We have had this new microwave for about a month and so far are pleased with it. It offers three different cooking modes: microwave, convection and a combination of the two so it is quite versatile. The controls are straightforward and easy to use. I would buy this product again if the need arose.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Fine as a microwave, slow as an oven
on March 31, 2023
Posted by: Necoras
from Denton, TX
The microwave is a microwave. Works fine. The convection oven takes *forever* to heat up. We've used a countertop combination toaster/convection oven/air fryer for years that heats up so quickly that you can basically ignore the pre-heat time. Granted, it's a smaller volume, but not by much. But this oven takes as long as a full sized oven to get hot, despite being 1/3rd the size. It's not really worth the added expense and complication over a normal microwave. (It also doesn't light up inside that I can find).
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 3, 2023
Hey there,
Thank you so much for taking the time to post this review. We're glad to hear that your new microwave is working good for you and we truly appreciate the honest feedback.
This unit offers many great features and benefits. We sincerely hope that your experience will only get better with time.
Please let us know if there is anything else you need.
Have a great day. - Tierra@GEA
Thank you so much for taking the time to post this review. We're glad to hear that your new microwave is working good for you and we truly appreciate the honest feedback.
This unit offers many great features and benefits. We sincerely hope that your experience will only get better with time.
Please let us know if there is anything else you need.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
TOUCH KEYPAD NO LONGER WORKS AFTER 2 YEARS
on April 6, 2023
Posted by: pat8812
from Orlando, Fl
TOUCH KEYPAD NO LONGER WORKING AFTER 2 YEARS. THIS MICROWAVE IS
WAY TOO COSTLY FOR 2 YEARS OF SERVICE. CONTACTED REPAIRMAN AND
WAS TOLD TO REPLACE MICROWAVE, PARTS WOULD BE OVER HALF OF WHAT
I PAID FOR THE MICROWAVE. ALSO, SEEMS TO BE AN ONGOING PROBLEM WITH
THE TOUCH PAD.
WAY TOO COSTLY FOR 2 YEARS OF SERVICE. CONTACTED REPAIRMAN AND
WAS TOLD TO REPLACE MICROWAVE, PARTS WOULD BE OVER HALF OF WHAT
I PAID FOR THE MICROWAVE. ALSO, SEEMS TO BE AN ONGOING PROBLEM WITH
THE TOUCH PAD.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, April 6, 2023
Hello - We appreciate you sharing your experience. We're incredibly sorry that you are dealing with issues on the touchpad.
We can understand how much of a hassle this can be to deal with. However, we're happy to help where we can. We have some helpful troubleshooting tips that you can try out before going for service. You can check those out at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
If those steps didn't work or help out any, then we would recommend scheduling one of our approved technicians to come out and diagnose the issue. We're confident that they can get this identified and remedied. You can use this link here to schedule: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps to get your microwave back to normal. Have a great day. - Jonathon@GEA
We can understand how much of a hassle this can be to deal with. However, we're happy to help where we can. We have some helpful troubleshooting tips that you can try out before going for service. You can check those out at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
If those steps didn't work or help out any, then we would recommend scheduling one of our approved technicians to come out and diagnose the issue. We're confident that they can get this identified and remedied. You can use this link here to schedule: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps to get your microwave back to normal. Have a great day. - Jonathon@GEA
Written by a customer while visiting geappliances.com