Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
This is my 2nd one - poor longevity on the 1st one
on January 18, 2022
Posted by: DoItURSelf
from Austin, TX
I installed the 1st PEB9159DJWW, including the accompanying 30" trim kit, in Dec. 2017. I had several problems with it in the first 4 years (bad door switch, which I replaced myself, loose gasket in the glass door, and most recently the control board is starting to go out (one LED segment out, "start" button stopped working and then worked again). Instead of buying a new control board (a widely noted problem with this model) I opted for a new one PLUS an extended warranty. I didn't want to try to find another brand and its trim kit that would fit my existing cabinet opening - but if this one has multiple problems, that's what I'll do when the extended warranty expires. The convection oven is a nice feature, but we have found the temperature to vary up and down so much during cooking that we only use it for reheating.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, January 21, 2022
Hi there - We appreciate your feedback about this microwave. While we're sorry to hear about your experience with your previous microwave, we're happy to learn you are enjoying the convection oven feature with your current microwave. We are confident you will enjoy this new microwave and it's quality. We'd love to give some tips in regard to temperature while in use so you can use the microwaves full capability!
We suggest to go to page 16 of your owner's manual where you can find a guide to select the best method of cooking. You may located your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Also, on page 9 of your manual you can find how to change the power level to add flexibility to the microwave's cooking.
We value you and your loyalty to GE Appliances.
-Shayla@GEA
We suggest to go to page 16 of your owner's manual where you can find a guide to select the best method of cooking. You may located your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Also, on page 9 of your manual you can find how to change the power level to add flexibility to the microwave's cooking.
We value you and your loyalty to GE Appliances.
-Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Lasted 4 yrs 4 months
on February 2, 2022
Posted by: Used to be GE fan
from Savannah TX
We’ve had it just over 4 yrs, and now it’s toast. Pretty sure it’s the circuit board that’s bad, because both the convection feature and the microwave have quit working. Up to now, we have enjoyed this duo oven/microwave a lot, and would give it five stars. But these things ought to last twice this long, and fixing it will cost almost as much as a new one. Very disappointed, so there’s the reason for the lower rating.
Features
5
Performance
5
Quality
2
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 4, 2022
Hi there,
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your model, truly. We can understand how disappointing this must be. Know that one of our agents will be reaching out soon via email to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your model, truly. We can understand how disappointing this must be. Know that one of our agents will be reaching out soon via email to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
OK
on February 13, 2022
Posted by: sherr22
from Dallas, Texas
This is my second GE Profile microwave. The first one I bought in 2007 and loved it. It had great features and seemed to excel at the things I wanted to use it for. I moved, and got a new one for the new space. This one doesn't have the features and the convection oven doesn't cook well.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, February 14, 2022
Hello,
We appreciate your review. It's great to hear that you chose another GE microwave! Your full satisfaction is important to us. So, we'll forward your feedback about the features to the product and design team for improvements.
If we can help in the future, please let us know.
Wishing you the best,
Kianna@GEA
We appreciate your review. It's great to hear that you chose another GE microwave! Your full satisfaction is important to us. So, we'll forward your feedback about the features to the product and design team for improvements.
If we can help in the future, please let us know.
Wishing you the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Had glitches here and there....
on March 18, 2022
Posted by: Lisa92808
from Anaheim Hills, CA
Certain features did not work every now and then here and there, I've had it for less than a year and now it does not heat up our food. It turned on the light is on it sounds like it's working but the turntable doesn't turn and it does not heat food at all. Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, March 21, 2022
We know how annoying a microwave that runs but does not heat would be and are sorry that this is happening. If you haven't done so already, we suggest checking out this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=110 If the troubleshooting provided does not fix your microwave, then we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. If there is anything else we can do for you, please let us know. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
LED display burning out - TWO years old! :(
on April 7, 2022
Posted by: New FL Homeowner
from Gainesville, FL
We had a home built a couple years ago and they installed this microwave. Now the bottom right LED bar thing is burned out so it’s hard to tell what the last number is. We are outside the 1 year builder warranty so I guess we’ll have to pay $180 for a new display. Totally unacceptable. This is my first GE Profile microwave and I can tell you it is DEFINITELY going to be my last. Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, April 8, 2022
Hey there,
Thank you so much for taking the time to write about your microwave. We're deeply sorry to hear one of the LED lights blew out and understand how annoying that is. If you have not done so yet, you can schedule a service repair by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Your comments will be shared with our development team for future improvements. Stay well. Mike@GEA
Thank you so much for taking the time to write about your microwave. We're deeply sorry to hear one of the LED lights blew out and understand how annoying that is. If you have not done so yet, you can schedule a service repair by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Your comments will be shared with our development team for future improvements. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Already sounds like an old Buick
on April 19, 2022
Posted by: Jcole193
from Atlanta
We purchased this unit less than a month ago and it already has started to fail. The fan is hit or miss starting up and sounds like a clunker when it gets started up.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 21, 2022
Yikes! We’re sorry to hear of the difficult you’re having with your microwave already. This certainly isn’t the experience we expect for you and can imagine your disappointment. We recommend having your unit diagnosed by a qualified tech. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy and at 18 months no longer works
on June 14, 2022
Posted by: Anne my
from Louisville, KY
Moved into our new home in 2016. It had all GE Profile appliances. We enjoyed the convection setting on our microwave. It lasted about 4 1/2 years. We replaced it with the predecessor of this model. From the start, the fan in the microwave vibrates more than our old one. We are now at the 18-month mark with this one, and it no longer heats and the turntable does not turn.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 15, 2022
Hello, thank you for taking the time to reach out with this review. We can definitely understand how much of a headache it would be to have your microwave break twice in only a few years. Please know this is not at all up to our usual quality standards, and we are so sorry for the inconvenience this has been for you.
We have reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you! -Elliot@GEA
We have reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you! -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Replaced out 31 year-old GE built in with this!
on August 19, 2022
Posted by: tpernal
from South Joisey
The built-in kit and microwave installed very easily. Most happy.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com