Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
They don't make em like they use to..
on November 4, 2021
Posted by: AJoyce
from Pleasant Garden NC
So after 7 years of loving our GE microwave with a "reheat" feature we loved, the turntable motor and other issues gave out. I called GE to order the same and was told they do not make our model anymore. GE gave me the replacement model. The replacement for our in wall microwave should not be considered a replacement. Its totally different in features and most important size. Even after purchasing the expensive PLASTIC trim kit, it still did not fit our cabinet cutout. I believe another reviewer on this site posted a picture of the same issue. Believe you me we shopped around before making do with this overpriced cheaply made product. My husband had to do some cabinet makeover work in order for it to fit because believe you me the process to return items is so not worth it. The microwave feels cheep when pressing buttons and closing the door. I sure miss the reheat button. I do not recommend the product if you are replacing a INWALL unit as it will not fit. If you are sitting it on the counter....well it heats food. And because it does Heat food I am clicking the yes for recommend.
I would recommend this to a friend!
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, November 5, 2021
Good day,
Thank you so much for taking the time to review your microwave. We're terribly sorry to hear that this model does not have the features you enjoyed about your previous GE microwave and that it did not fit exactly the same space. We value your feedback and will be sure to take it into consideration when developing new products.
Thank you for being a part of the GE family. Mike@GEA
Thank you so much for taking the time to review your microwave. We're terribly sorry to hear that this model does not have the features you enjoyed about your previous GE microwave and that it did not fit exactly the same space. We value your feedback and will be sure to take it into consideration when developing new products.
Thank you for being a part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great size
on November 5, 2021
Posted by: RubyRed5
from Austin, TX
Fine microwave but fails too often. It fit in our place great but two units have failed which is not great for reliablity.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 10, 2021
Hello. We appreciate you letting us know about your experience with this model. While we're glad the microwave is a good fit for your space, we truly hate to hear you've had an issue with two units failing. We know how frustrating that must have been, and it's certainly not the ownership experience we wish to provide.
If you have any issues with your current model, our service department is available at 1-800-432-2737. Information on your limited warranty is also available on page 22 of the manual, if that may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf .
Our Design team will be informed of the trouble you've had with previous units, for future review and development; we value your insight, as we always want to make sure we're aware of any potential issues and provide reliable appliances for our consumers. We are happy to help with any other concerns or questions you may have - all the best! -Sarah@GEA
If you have any issues with your current model, our service department is available at 1-800-432-2737. Information on your limited warranty is also available on page 22 of the manual, if that may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf .
Our Design team will be informed of the trouble you've had with previous units, for future review and development; we value your insight, as we always want to make sure we're aware of any potential issues and provide reliable appliances for our consumers. We are happy to help with any other concerns or questions you may have - all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great while it worked...but panel stopped working
on November 8, 2021
Posted by: Krishna Amirineni
from Folsom, CA
The microwave looks great and performed fine, but suddenly a couple of buttons (set clock, Cancel/Off) stopped working 14 months after initial purchae.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, November 9, 2021
Hi there,
We're so sorry to hear that some of the buttons on your control panel are no longer working. That is certainly not the impression we want to leave with you, so an agent will email you soon. Be sure to watch for it. Mike@GEA
We're so sorry to hear that some of the buttons on your control panel are no longer working. That is certainly not the impression we want to leave with you, so an agent will email you soon. Be sure to watch for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
A nice unit with great functions, BUT…
on December 6, 2021
Posted by: The Big Fella
from Crystal Beach, Fl
Longevity was quite poor. The microwaves controll panel/circuit board only lasted 2 to 3 years. The more commonly used controll keys stopped working and the clock lost a number of its display LED’s. The estimate to repair the unit was not much less than a new unit so it was replaced. We stayed with the same unit only because of the cubby hole it lives in has specific dimensions with the trim kit so we were kind of stuck. Not very happy, at least the process to get a new one was easy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hi there, we're pleased to know you enjoy the functions this microwave has to offer, but so sorry the control panel stopped working on your first unit after just 2-3 years. We can imagine how frustrating this was for you to deal with, so we appreciate your loyalty to us. We also want you to know we wouldn't expect this issue to arise again and we're wishing you the very best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't work long
on December 7, 2021
Posted by: knot4me
from South Carolina
Bought this unit less than 2 years ago. Started having problems less than a month after the warranty expired. First a segment of the display, then a button, then another button. Sometimes a button might start working again. Then more display digits failed. Now the turntable won't stop turning. To expensive for the value received. Time to replace, but not likely with another GE. Also will have to replace the trim unit as it likely won't work with another brand. Customer care also not helpful.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're so sorry to hear you began to have issues with your microwave just after the warranty expired such as the button not working and the display failing. We can't even begin to imagine how stressful this was for you, so we appreciate you letting us know.
We first want to let you know we'll be passing your comments along to our team for them to review. In addition, if you need help finding a new unit that fits your space please reach out to us on social media. We can understand your reserve, but please know we wouldn't expect you to run into any more issues. We're wishing you the best and we'd like to thank you for sharing with us.
Guy@GEA
We first want to let you know we'll be passing your comments along to our team for them to review. In addition, if you need help finding a new unit that fits your space please reach out to us on social media. We can understand your reserve, but please know we wouldn't expect you to run into any more issues. We're wishing you the best and we'd like to thank you for sharing with us.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Overpriced!
on December 7, 2021
Posted by: Gous17
from Wabash, IN
Recently purchased this from a local small business. We were "helping the guy out" so didn't ask the price. That was a mistake. We were purchasing a convection microwave, so act as a second oven. We have had a convection microwave of another brand in the past, and we enjoyed that we could make two pizzas at one time, but you cannot do that in this one. Also, the baking function seems to bake hotter on the outside perimeter, so you end up with pizza or whatever that is overdone on the edges but not quite done in the middle. The microwave function is fine. But if that's all that I wanted, I would have paid much less for a basic microwave. Also, the stainless exterior is impossible to keep fingerprint free.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're pleased to know the microwave function is working well, but sorry this unit was more expensive than you would like, that fingerprints are appearing, and that you're finding it to cook hotter on the outsides. We can certainly see how this would be annoying for you, so we'll be happy to share your feedback with our team so that they may look into this as well.
For microwave convection tips, we also suggest viewing the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17002
We hope this is found useful and we're wishing you the best. Thanks for reaching out.
Guy@GEA
For microwave convection tips, we also suggest viewing the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17002
We hope this is found useful and we're wishing you the best. Thanks for reaching out.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not as expected
on December 7, 2021
Posted by: Victoria76
from California
The letters on this microwave are very tiny and too light to read. It is a built-in above the stove. To read the words I have to stand on a step stool to see them. It is definitely not an improvement on the previous model.
It does, however, heat the food adequately.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hi there, thank you for taking the time to leave your honest feedback. We're pleased with how your microwave is heating, but sorry you're finding the letters on your microwave to be hard to read. We completely understand how annoying this would be for you to deal with, so we'll be happy to share this feedback with our design team for them to look into. Your review goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Convection Fan rattles and is so noisy overal
on December 28, 2021
Posted by: Tabor84
The noise is so irritating that conversation is not possible. The broiler is not hot enough to brown cheese on toast.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hello,
We're awfully sorry to hear how noisy this microwave is and how it is not performing well. We understand how these things can be quite annoying to deal with. If you feel your microwave is making abnormal noises or not performing as it should, please call 800-432-2737 to explore your warranty options. Mike@GEA
We're awfully sorry to hear how noisy this microwave is and how it is not performing well. We understand how these things can be quite annoying to deal with. If you feel your microwave is making abnormal noises or not performing as it should, please call 800-432-2737 to explore your warranty options. Mike@GEA
Written by a customer while visiting geappliances.com