Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
A nice unit with great functions, BUT…
on December 6, 2021
Posted by: The Big Fella
from Crystal Beach, Fl
Longevity was quite poor. The microwaves controll panel/circuit board only lasted 2 to 3 years. The more commonly used controll keys stopped working and the clock lost a number of its display LED’s. The estimate to repair the unit was not much less than a new unit so it was replaced. We stayed with the same unit only because of the cubby hole it lives in has specific dimensions with the trim kit so we were kind of stuck. Not very happy, at least the process to get a new one was easy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hi there, we're pleased to know you enjoy the functions this microwave has to offer, but so sorry the control panel stopped working on your first unit after just 2-3 years. We can imagine how frustrating this was for you to deal with, so we appreciate your loyalty to us. We also want you to know we wouldn't expect this issue to arise again and we're wishing you the very best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't work long
on December 7, 2021
Posted by: knot4me
from South Carolina
Bought this unit less than 2 years ago. Started having problems less than a month after the warranty expired. First a segment of the display, then a button, then another button. Sometimes a button might start working again. Then more display digits failed. Now the turntable won't stop turning. To expensive for the value received. Time to replace, but not likely with another GE. Also will have to replace the trim unit as it likely won't work with another brand. Customer care also not helpful.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're so sorry to hear you began to have issues with your microwave just after the warranty expired such as the button not working and the display failing. We can't even begin to imagine how stressful this was for you, so we appreciate you letting us know.
We first want to let you know we'll be passing your comments along to our team for them to review. In addition, if you need help finding a new unit that fits your space please reach out to us on social media. We can understand your reserve, but please know we wouldn't expect you to run into any more issues. We're wishing you the best and we'd like to thank you for sharing with us.
Guy@GEA
We first want to let you know we'll be passing your comments along to our team for them to review. In addition, if you need help finding a new unit that fits your space please reach out to us on social media. We can understand your reserve, but please know we wouldn't expect you to run into any more issues. We're wishing you the best and we'd like to thank you for sharing with us.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Overpriced!
on December 7, 2021
Posted by: Gous17
from Wabash, IN
Recently purchased this from a local small business. We were "helping the guy out" so didn't ask the price. That was a mistake. We were purchasing a convection microwave, so act as a second oven. We have had a convection microwave of another brand in the past, and we enjoyed that we could make two pizzas at one time, but you cannot do that in this one. Also, the baking function seems to bake hotter on the outside perimeter, so you end up with pizza or whatever that is overdone on the edges but not quite done in the middle. The microwave function is fine. But if that's all that I wanted, I would have paid much less for a basic microwave. Also, the stainless exterior is impossible to keep fingerprint free.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're pleased to know the microwave function is working well, but sorry this unit was more expensive than you would like, that fingerprints are appearing, and that you're finding it to cook hotter on the outsides. We can certainly see how this would be annoying for you, so we'll be happy to share your feedback with our team so that they may look into this as well.
For microwave convection tips, we also suggest viewing the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17002
We hope this is found useful and we're wishing you the best. Thanks for reaching out.
Guy@GEA
For microwave convection tips, we also suggest viewing the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17002
We hope this is found useful and we're wishing you the best. Thanks for reaching out.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not as expected
on December 7, 2021
Posted by: Victoria76
from California
The letters on this microwave are very tiny and too light to read. It is a built-in above the stove. To read the words I have to stand on a step stool to see them. It is definitely not an improvement on the previous model.
It does, however, heat the food adequately.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hi there, thank you for taking the time to leave your honest feedback. We're pleased with how your microwave is heating, but sorry you're finding the letters on your microwave to be hard to read. We completely understand how annoying this would be for you to deal with, so we'll be happy to share this feedback with our design team for them to look into. Your review goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Convection Fan rattles and is so noisy overal
on December 28, 2021
Posted by: Tabor84
The noise is so irritating that conversation is not possible. The broiler is not hot enough to brown cheese on toast.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hello,
We're awfully sorry to hear how noisy this microwave is and how it is not performing well. We understand how these things can be quite annoying to deal with. If you feel your microwave is making abnormal noises or not performing as it should, please call 800-432-2737 to explore your warranty options. Mike@GEA
We're awfully sorry to hear how noisy this microwave is and how it is not performing well. We understand how these things can be quite annoying to deal with. If you feel your microwave is making abnormal noises or not performing as it should, please call 800-432-2737 to explore your warranty options. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT FEATURES AND VERY VERSATILE
on December 28, 2021
Posted by: Fisherman1
from Spokane, WA
We went all-in for a full-featured microwave / convection oven / boiler that has all of the amenities, and have been well-pleased. I feared that all of those features would be complicated to figure out and use, but they are not. The instruction manual is very clear.
The product is very well engineered and constructed. Great job, GE! Thanks!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good features
on January 5, 2022
Posted by: charlie001
need better instructions on how to use this microwave/convection oven
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Great value. Replacement needed after 2 years
on January 10, 2022
Posted by: Anonymous
from Ponte Vedra beach, Fl
Door insulation started showing between glass after 1 year. Stopped working after 2 years. Was easier to replace than repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
3
Value
5
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 18, 2022
Oh no, we're so sorry to hear that your microwave's door insulation began to appear so soon into its lifespan. This is certainly not something we would expect to happen and apologize that you had to replace it. We truly value your feedback and have passed it along to our microwave design and development team for future improvement and consideration. If you need any help in selecting a new microwave, please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com