Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Display/Control Issues
on September 27, 2021
Posted by: jubu94
from Orrville, OH
We purchased all GE appliances when we built our house in 2019. We are very please with the form and function of the washer, dryer, refrigerator, range, and wall oven. However, this microwave either has a poor quality control panel, or ours is defective. After less than 2 years the LED display has lights out and the start/pause button no longer works. Not having a working start button makes it impossible to use most of the cooking functions. The one year warranty has lapsed, but I see others have had this same issue with this model. I'm hoping GE will extend the warranty on this item knowing that it has issues. I see it is currently out of stock at the GE parts website. Maybe this is due to so many replacements being needed? The "average" rating is due to the part failure. Everything else about the product is great.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 28, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Additionally, if you would like to purchase an extended warranty for your microwave, we recommend you check out this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056 We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't even work
on October 23, 2021
Posted by: Melliott2005
from Anderson, SC
Brand new. Powered up. Didn't work. Waiting on warranty service. But it's been three weeks with no microwave.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2021
Greetings,
We're terribly sorry to hear that your brand new microwave did not work from the start and absolutely understand how aggravating that is. We're glad to know that you took advantage of your warranty by scheduling service and are confident in the techs ability to repair your microwave. Wishing you well. Mike@GEA
We're terribly sorry to hear that your brand new microwave did not work from the start and absolutely understand how aggravating that is. We're glad to know that you took advantage of your warranty by scheduling service and are confident in the techs ability to repair your microwave. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on October 24, 2021
Posted by: Bob2345
from Atlanta
Do not buy! Raggedy door stops working soon after installation!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2021
Hi there,
We're deeply sorry to hear that your microwave is not working properly and can understand your anger. We would recommend contacting our service department to make a warranty exchange if your product is still under warranty. You can do so by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe. Mike@GEA
We're deeply sorry to hear that your microwave is not working properly and can understand your anger. We would recommend contacting our service department to make a warranty exchange if your product is still under warranty. You can do so by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible - stops working
on November 2, 2021
Posted by: Rbouchard
from Atlanta, GA
Similar to many many other reviews, the keypad on our microwave stopped working after less than 2 years of use. Given the price paid on this appliance, this is unacceptable. Microwave is now unusable as we cannot use the number pad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hi there, we're so sorry to hear your keypad stopped working after less than two years. We can only imagine how frustrating this has been for you considering we'd never want this for any of our consumers.
To further assist you, we'll be sending you an email requesting more information. We look forward to hearing back and we're wishing you the best.
Guy@GEA
To further assist you, we'll be sending you an email requesting more information. We look forward to hearing back and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Lasts only 2 years?
on November 2, 2021
Posted by: Henry2121
from Chicago, IL
The moment I saw this product, I knew I was in for a love/hate relationship. Yes, the unit is beautiful and fits nicely in its space. However, a few days ago, the digital display lost a pixel or something and cannot properly display cook or general clock time. Then, the microwave stopped working - the keypad doesn't seem to be functional and even if you can get it to "work," the turntable does not spin and it no longer heats food!! I've scheduled a technician to come take a look - the service visit alone is extremely expensive and doesn't include any labor or parts. I want to like this unit - I really do. It just seems like the quality control was missing here. For now, I am using a 15 year old microwave we've had in storage from college in order to get by. Shameful.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hey there, we appreciate you taking the time to leave your honest feedback. We're pleased to know it's looking great, but very sorry to hear it's not properly displaying and that the microwave quit working. We'd never expect this for our consumers so we can imagine how frustrating this would be.
With that said, we want you to know we're confident our technician will be able to get you taken care of so we appreciate you reaching out. We're wishing you the best and we want to thank you for bringing this to our attention.
Guy@GEA
With that said, we want you to know we're confident our technician will be able to get you taken care of so we appreciate you reaching out. We're wishing you the best and we want to thank you for bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
They don't make em like they use to..
on November 4, 2021
Posted by: AJoyce
from Pleasant Garden NC
So after 7 years of loving our GE microwave with a "reheat" feature we loved, the turntable motor and other issues gave out. I called GE to order the same and was told they do not make our model anymore. GE gave me the replacement model. The replacement for our in wall microwave should not be considered a replacement. Its totally different in features and most important size. Even after purchasing the expensive PLASTIC trim kit, it still did not fit our cabinet cutout. I believe another reviewer on this site posted a picture of the same issue. Believe you me we shopped around before making do with this overpriced cheaply made product. My husband had to do some cabinet makeover work in order for it to fit because believe you me the process to return items is so not worth it. The microwave feels cheep when pressing buttons and closing the door. I sure miss the reheat button. I do not recommend the product if you are replacing a INWALL unit as it will not fit. If you are sitting it on the counter....well it heats food. And because it does Heat food I am clicking the yes for recommend.
I would recommend this to a friend!
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, November 5, 2021
Good day,
Thank you so much for taking the time to review your microwave. We're terribly sorry to hear that this model does not have the features you enjoyed about your previous GE microwave and that it did not fit exactly the same space. We value your feedback and will be sure to take it into consideration when developing new products.
Thank you for being a part of the GE family. Mike@GEA
Thank you so much for taking the time to review your microwave. We're terribly sorry to hear that this model does not have the features you enjoyed about your previous GE microwave and that it did not fit exactly the same space. We value your feedback and will be sure to take it into consideration when developing new products.
Thank you for being a part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great size
on November 5, 2021
Posted by: RubyRed5
from Austin, TX
Fine microwave but fails too often. It fit in our place great but two units have failed which is not great for reliablity.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 10, 2021
Hello. We appreciate you letting us know about your experience with this model. While we're glad the microwave is a good fit for your space, we truly hate to hear you've had an issue with two units failing. We know how frustrating that must have been, and it's certainly not the ownership experience we wish to provide.
If you have any issues with your current model, our service department is available at 1-800-432-2737. Information on your limited warranty is also available on page 22 of the manual, if that may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf .
Our Design team will be informed of the trouble you've had with previous units, for future review and development; we value your insight, as we always want to make sure we're aware of any potential issues and provide reliable appliances for our consumers. We are happy to help with any other concerns or questions you may have - all the best! -Sarah@GEA
If you have any issues with your current model, our service department is available at 1-800-432-2737. Information on your limited warranty is also available on page 22 of the manual, if that may be helpful: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf .
Our Design team will be informed of the trouble you've had with previous units, for future review and development; we value your insight, as we always want to make sure we're aware of any potential issues and provide reliable appliances for our consumers. We are happy to help with any other concerns or questions you may have - all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great while it worked...but panel stopped working
on November 8, 2021
Posted by: Krishna Amirineni
from Folsom, CA
The microwave looks great and performed fine, but suddenly a couple of buttons (set clock, Cancel/Off) stopped working 14 months after initial purchae.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, November 9, 2021
Hi there,
We're so sorry to hear that some of the buttons on your control panel are no longer working. That is certainly not the impression we want to leave with you, so an agent will email you soon. Be sure to watch for it. Mike@GEA
We're so sorry to hear that some of the buttons on your control panel are no longer working. That is certainly not the impression we want to leave with you, so an agent will email you soon. Be sure to watch for it. Mike@GEA
Written by a customer while visiting geappliances.com