Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Disappointed.
on August 11, 2021
Posted by: Jawillia
from Michigan
In our attempt to replace our previous GE profile microwave and have it fit into the same built in counter space, we were disappointed that it did not fit, even with a new kit as well.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 12, 2021
Hey there,
Thank you for sharing your experience with us. We're quite sorry to hear that this microwave did not fit into your space. We do understand how annoying that must be. We would encourage you to check the quickspecs for dimension information.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf
If you ever have any questions, please let us know. We're always happy to help. Mike@GEA
Thank you for sharing your experience with us. We're quite sorry to hear that this microwave did not fit into your space. We do understand how annoying that must be. We would encourage you to check the quickspecs for dimension information.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf
If you ever have any questions, please let us know. We're always happy to help. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on September 10, 2021
Posted by: Lisa9876543
from Florida
This GE profile microwave already has issues in just 2 years. The keypad has to be replaced and this is not the quality item I expected. I can only use the 1 button and the digital display for the clock has lights missing. I bought all GE profile appliances for my new kitchen so I hope the other items last longer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances, September 13, 2021
Hello- We are very sorry to hear you are having this issue with your microwave. We can understand your frustration and will be happy to look into this for you. We truly appreciate your business and will be reaching out to you via email to get some additional information from you. Thank you for your patience. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
peb9159 ge profile
on September 26, 2021
Posted by: NevadaDeb
from Reno Nevada
turn table stopped working, No one wants to repair it. There are no parts available. Made in China.
No, I would not recommend this to a friend.
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 27, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan and that you have had difficulty scheduling service. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Display/Control Issues
on September 27, 2021
Posted by: jubu94
from Orrville, OH
We purchased all GE appliances when we built our house in 2019. We are very please with the form and function of the washer, dryer, refrigerator, range, and wall oven. However, this microwave either has a poor quality control panel, or ours is defective. After less than 2 years the LED display has lights out and the start/pause button no longer works. Not having a working start button makes it impossible to use most of the cooking functions. The one year warranty has lapsed, but I see others have had this same issue with this model. I'm hoping GE will extend the warranty on this item knowing that it has issues. I see it is currently out of stock at the GE parts website. Maybe this is due to so many replacements being needed? The "average" rating is due to the part failure. Everything else about the product is great.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 28, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. Additionally, if you would like to purchase an extended warranty for your microwave, we recommend you check out this support article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056 We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't even work
on October 23, 2021
Posted by: Melliott2005
from Anderson, SC
Brand new. Powered up. Didn't work. Waiting on warranty service. But it's been three weeks with no microwave.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2021
Greetings,
We're terribly sorry to hear that your brand new microwave did not work from the start and absolutely understand how aggravating that is. We're glad to know that you took advantage of your warranty by scheduling service and are confident in the techs ability to repair your microwave. Wishing you well. Mike@GEA
We're terribly sorry to hear that your brand new microwave did not work from the start and absolutely understand how aggravating that is. We're glad to know that you took advantage of your warranty by scheduling service and are confident in the techs ability to repair your microwave. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy!
on October 24, 2021
Posted by: Bob2345
from Atlanta
Do not buy! Raggedy door stops working soon after installation!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2021
Hi there,
We're deeply sorry to hear that your microwave is not working properly and can understand your anger. We would recommend contacting our service department to make a warranty exchange if your product is still under warranty. You can do so by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe. Mike@GEA
We're deeply sorry to hear that your microwave is not working properly and can understand your anger. We would recommend contacting our service department to make a warranty exchange if your product is still under warranty. You can do so by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible - stops working
on November 2, 2021
Posted by: Rbouchard
from Atlanta, GA
Similar to many many other reviews, the keypad on our microwave stopped working after less than 2 years of use. Given the price paid on this appliance, this is unacceptable. Microwave is now unusable as we cannot use the number pad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hi there, we're so sorry to hear your keypad stopped working after less than two years. We can only imagine how frustrating this has been for you considering we'd never want this for any of our consumers.
To further assist you, we'll be sending you an email requesting more information. We look forward to hearing back and we're wishing you the best.
Guy@GEA
To further assist you, we'll be sending you an email requesting more information. We look forward to hearing back and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Lasts only 2 years?
on November 2, 2021
Posted by: Henry2121
from Chicago, IL
The moment I saw this product, I knew I was in for a love/hate relationship. Yes, the unit is beautiful and fits nicely in its space. However, a few days ago, the digital display lost a pixel or something and cannot properly display cook or general clock time. Then, the microwave stopped working - the keypad doesn't seem to be functional and even if you can get it to "work," the turntable does not spin and it no longer heats food!! I've scheduled a technician to come take a look - the service visit alone is extremely expensive and doesn't include any labor or parts. I want to like this unit - I really do. It just seems like the quality control was missing here. For now, I am using a 15 year old microwave we've had in storage from college in order to get by. Shameful.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hey there, we appreciate you taking the time to leave your honest feedback. We're pleased to know it's looking great, but very sorry to hear it's not properly displaying and that the microwave quit working. We'd never expect this for our consumers so we can imagine how frustrating this would be.
With that said, we want you to know we're confident our technician will be able to get you taken care of so we appreciate you reaching out. We're wishing you the best and we want to thank you for bringing this to our attention.
Guy@GEA
With that said, we want you to know we're confident our technician will be able to get you taken care of so we appreciate you reaching out. We're wishing you the best and we want to thank you for bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com