Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Stopped working after 1yr 4 mo :(
on July 3, 2021
Posted by: KWorld
from NC
Product lasted 1 year and 4 months before it stopped working. This is our 3rd of this convection oven in 7 years. Will not buy this again. Hoping the problem is with the convection aspect. Just bought a regular microwave. Will see how it goes.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 6, 2021
Hello,
We're terribly sorry to hear that your microwave has stopped working a bit after a year. We do understand how aggravating that is. We certainly appreciate your loyalty to GE! If there's anything you need, let us know. We're always here to help! Mike@GEA
We're terribly sorry to hear that your microwave has stopped working a bit after a year. We do understand how aggravating that is. We certainly appreciate your loyalty to GE! If there's anything you need, let us know. We're always here to help! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Unreliable Product - Disgusted
on July 5, 2021
Posted by: MoKev
from Seattle, WA
I’ve had this about 3.5 years. It stopped working 15 months after I bought it, right before a family Thanksgiving, and I had to fight to get the service call refunded - 3 months out of warranty! About 9 months ago the LED clock cells started gradually disappearing, and then a week ago the power level function stopped functioning intermittently. I plan to get non GE
microwave soon as I’m pretty sure this one will die completely soon. Not sure I’ll ever buy another GE product.
microwave soon as I’m pretty sure this one will die completely soon. Not sure I’ll ever buy another GE product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 6, 2021
Hello,
Thank you so much for sharing your experience with us. We're incredibly sorry to hear that your microwave had stopped working once before and can understand being frustrated. We also understand being annoyed with the LED display not functioning and the power level not working. We'll definitely be sure to share this with our product team for future developments. Stay well! Mike@GEA
Thank you so much for sharing your experience with us. We're incredibly sorry to hear that your microwave had stopped working once before and can understand being frustrated. We also understand being annoyed with the LED display not functioning and the power level not working. We'll definitely be sure to share this with our product team for future developments. Stay well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
High quality
on July 6, 2021
Posted by: Biscottigirl
from Massachusetts
I the product is of high quality… the only criticism I have is that I wish it did not show finger prints.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
All GE Profile Appliances Dead After 2 Years
on July 8, 2021
Posted by: jeffCT
from Uncasville, CT
The microwave just stopped function and is completely dead after 2 years. The main board is defective and needs to be replaced. Not only that, all of my GE Profile appliances that I purchased including a double oven slide in range and a dishwasher at the same time just over two years ago have problems. My range is currently out of service and has been out of service for over 2 months (since May 6 2021). The dishwasher drain pump stopped functioning two weeks ago and I had to replace that. Its one thing after another with these appliances. They should last longer than two years. Fortunately, I had an extended warranty on the range but not on the other appliances. Even with the extended warranty, it's a major inconvenience not having a range for over two months. I currently have no cooking appliances in the house that work.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 9, 2021
Hey there,
We're incredibly sorry to hear that you have multiple appliances that stopped working and we certainly understand your frustration! We'll be sure to pass this information to our product team for future developments. We would still encourage you to schedule service appointments for your other appliances.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope you have a great day! Mike@GEA
We're incredibly sorry to hear that you have multiple appliances that stopped working and we certainly understand your frustration! We'll be sure to pass this information to our product team for future developments. We would still encourage you to schedule service appointments for your other appliances.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope you have a great day! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
D.O.A.
on August 10, 2021
Posted by: SamuelH
from Merritt island , Florida
Bought this expensive microwave, along with trim kit to install in cabinet. All good until installed and plugged in. Zero .. nothing .. zip .. no power ! Over a week later , service guy comes. Doesn’t even know how ( or can’t ) remove back to service. Left a week ago .. no word .. no follow up .. dead expensive kitchen cabinet ornament .
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 11, 2021
Hi there,
Oh no! We're awfully sorry to hear that your brand new microwave does not work at all. We certainly understand how devestating that is. We do see that you have an upcoming service appointment scheduled and are confident the tech can resolve the issue. Please let us know if you need anything. Take care! Mike@GEA
Oh no! We're awfully sorry to hear that your brand new microwave does not work at all. We certainly understand how devestating that is. We do see that you have an upcoming service appointment scheduled and are confident the tech can resolve the issue. Please let us know if you need anything. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed.
on August 11, 2021
Posted by: Jawillia
from Michigan
In our attempt to replace our previous GE profile microwave and have it fit into the same built in counter space, we were disappointed that it did not fit, even with a new kit as well.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 12, 2021
Hey there,
Thank you for sharing your experience with us. We're quite sorry to hear that this microwave did not fit into your space. We do understand how annoying that must be. We would encourage you to check the quickspecs for dimension information.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf
If you ever have any questions, please let us know. We're always happy to help. Mike@GEA
Thank you for sharing your experience with us. We're quite sorry to hear that this microwave did not fit into your space. We do understand how annoying that must be. We would encourage you to check the quickspecs for dimension information.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf
If you ever have any questions, please let us know. We're always happy to help. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on September 10, 2021
Posted by: Lisa9876543
from Florida
This GE profile microwave already has issues in just 2 years. The keypad has to be replaced and this is not the quality item I expected. I can only use the 1 button and the digital display for the clock has lights missing. I bought all GE profile appliances for my new kitchen so I hope the other items last longer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances, September 13, 2021
Hello- We are very sorry to hear you are having this issue with your microwave. We can understand your frustration and will be happy to look into this for you. We truly appreciate your business and will be reaching out to you via email to get some additional information from you. Thank you for your patience. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
peb9159 ge profile
on September 26, 2021
Posted by: NevadaDeb
from Reno Nevada
turn table stopped working, No one wants to repair it. There are no parts available. Made in China.
No, I would not recommend this to a friend.
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 27, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan and that you have had difficulty scheduling service. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com