Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
I'd Love to Give This Microwave Back!
on June 16, 2021
Posted by: IWFoodie
from Palm Springs, Ca
Bought this microwave because it was supposed to be exact replacement for prior GE Profile microwave/convection. It isn't. Much smaller AND within 2-3 weeks of installation a thermal switch shorted out and had to be replace. Plus, the convection part of the oven does not reach temperatures it is supposed to or which it says it does.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 17, 2021
Hi, Thanks for your review. We're so sorry about your microwave malfunctioning so soon after purchase and are glad it's been take care of. If the convection temperature is not correct, we suggest you take advantage of the warranty and have a service technician check it. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated and we hope you stay in touch. Sharon@GEA
Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated and we hope you stay in touch. Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Profile 1.5 Problems in less than 3 Yrs!!!
on June 24, 2021
Posted by: Jake A
from Homer Glen, IL
GE Profile PEB9158SJSS was installed in our new townhouse Oct 2018
In the past few months part of the last digit for time is not working and today, 6/24/21
the keypad doesn't work for setting 1,2,3,4,5,6 minutes. You have to press additional
30 seconds. Previously I had two GE Profile that were larger and worked for years
My GE Profile Dishwasher is awesome
In the past few months part of the last digit for time is not working and today, 6/24/21
the keypad doesn't work for setting 1,2,3,4,5,6 minutes. You have to press additional
30 seconds. Previously I had two GE Profile that were larger and worked for years
My GE Profile Dishwasher is awesome
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 25, 2021
Greetings,
Thank you for sharing your experience with us. We're truly sorry to hear that the keypad is not working on your microwave. We certainly understand how frustrating that is!
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. Stay in touch! Mike@GEA
Thank you for sharing your experience with us. We're truly sorry to hear that the keypad is not working on your microwave. We certainly understand how frustrating that is!
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. Stay in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
second time around
on June 30, 2021
Posted by: Brick 7
from Oneonta N.Y.
THIS PRODUCT WORKED WELL WHEN IT WAS WORKING...THE UNIT FAILED AFTER TWO YEARS OF USE... WE REPLACED IT WITH THE SAME UNIT BECAUSE OF CUSTOM INSTALLATION...ATTEMPTED TO HAVE IT REPAIRED BUT COST OF REPAIR WAS CLOSY TO REPLACEMENT COST...DISAPPOINTED
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, July 1, 2021
Good day,
Thanks for sharing your experience with us. We're so sorry to hear that your microwave is not working and can understand your frustration. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all has been well! Mike@GEA
Thanks for sharing your experience with us. We're so sorry to hear that your microwave is not working and can understand your frustration. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all has been well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Stopped working after 1yr 4 mo :(
on July 3, 2021
Posted by: KWorld
from NC
Product lasted 1 year and 4 months before it stopped working. This is our 3rd of this convection oven in 7 years. Will not buy this again. Hoping the problem is with the convection aspect. Just bought a regular microwave. Will see how it goes.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 6, 2021
Hello,
We're terribly sorry to hear that your microwave has stopped working a bit after a year. We do understand how aggravating that is. We certainly appreciate your loyalty to GE! If there's anything you need, let us know. We're always here to help! Mike@GEA
We're terribly sorry to hear that your microwave has stopped working a bit after a year. We do understand how aggravating that is. We certainly appreciate your loyalty to GE! If there's anything you need, let us know. We're always here to help! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Unreliable Product - Disgusted
on July 5, 2021
Posted by: MoKev
from Seattle, WA
I’ve had this about 3.5 years. It stopped working 15 months after I bought it, right before a family Thanksgiving, and I had to fight to get the service call refunded - 3 months out of warranty! About 9 months ago the LED clock cells started gradually disappearing, and then a week ago the power level function stopped functioning intermittently. I plan to get non GE
microwave soon as I’m pretty sure this one will die completely soon. Not sure I’ll ever buy another GE product.
microwave soon as I’m pretty sure this one will die completely soon. Not sure I’ll ever buy another GE product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 6, 2021
Hello,
Thank you so much for sharing your experience with us. We're incredibly sorry to hear that your microwave had stopped working once before and can understand being frustrated. We also understand being annoyed with the LED display not functioning and the power level not working. We'll definitely be sure to share this with our product team for future developments. Stay well! Mike@GEA
Thank you so much for sharing your experience with us. We're incredibly sorry to hear that your microwave had stopped working once before and can understand being frustrated. We also understand being annoyed with the LED display not functioning and the power level not working. We'll definitely be sure to share this with our product team for future developments. Stay well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
High quality
on July 6, 2021
Posted by: Biscottigirl
from Massachusetts
I the product is of high quality… the only criticism I have is that I wish it did not show finger prints.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
All GE Profile Appliances Dead After 2 Years
on July 8, 2021
Posted by: jeffCT
from Uncasville, CT
The microwave just stopped function and is completely dead after 2 years. The main board is defective and needs to be replaced. Not only that, all of my GE Profile appliances that I purchased including a double oven slide in range and a dishwasher at the same time just over two years ago have problems. My range is currently out of service and has been out of service for over 2 months (since May 6 2021). The dishwasher drain pump stopped functioning two weeks ago and I had to replace that. Its one thing after another with these appliances. They should last longer than two years. Fortunately, I had an extended warranty on the range but not on the other appliances. Even with the extended warranty, it's a major inconvenience not having a range for over two months. I currently have no cooking appliances in the house that work.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 9, 2021
Hey there,
We're incredibly sorry to hear that you have multiple appliances that stopped working and we certainly understand your frustration! We'll be sure to pass this information to our product team for future developments. We would still encourage you to schedule service appointments for your other appliances.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope you have a great day! Mike@GEA
We're incredibly sorry to hear that you have multiple appliances that stopped working and we certainly understand your frustration! We'll be sure to pass this information to our product team for future developments. We would still encourage you to schedule service appointments for your other appliances.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope you have a great day! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
D.O.A.
on August 10, 2021
Posted by: SamuelH
from Merritt island , Florida
Bought this expensive microwave, along with trim kit to install in cabinet. All good until installed and plugged in. Zero .. nothing .. zip .. no power ! Over a week later , service guy comes. Doesn’t even know how ( or can’t ) remove back to service. Left a week ago .. no word .. no follow up .. dead expensive kitchen cabinet ornament .
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 11, 2021
Hi there,
Oh no! We're awfully sorry to hear that your brand new microwave does not work at all. We certainly understand how devestating that is. We do see that you have an upcoming service appointment scheduled and are confident the tech can resolve the issue. Please let us know if you need anything. Take care! Mike@GEA
Oh no! We're awfully sorry to hear that your brand new microwave does not work at all. We certainly understand how devestating that is. We do see that you have an upcoming service appointment scheduled and are confident the tech can resolve the issue. Please let us know if you need anything. Take care! Mike@GEA
Written by a customer while visiting geappliances.com