Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
4
Problem
on December 30, 2020
Posted by: Sad but Wiser
from Franklinton, LA
Purchased this model in mid-2018. In Dec 2020, either touchpad membrane or circuitboard partially failed (more than half of keypad functions became inoperative). Replacement parts were out of stock through GE Appliance Parts.
Replaced appliance with same model.
Good rating until failure.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Fit the space
on January 3, 2021
Posted by: DJNJ
from Chicago, IL
Replacement for built-in unit so we were limited to size and model. Seems to be working fine so far.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken in less than 2 year
on January 10, 2021
Posted by: Baker17
from MA
Bought this unit to replace another GE Profile black microwave that served us for over 15 years, which worked fine but the door latch failed to open at the end of its life. From the beginning of the new PEB9159DJBB, the feel of the microwave didn't impress us. It didn't feel like an upgrade but rather back to the 90s look, with rather large silver logo in the middle and the display seemed outdated.
However, most importantly, the microwave worked fine, for 23 months. Just a couple of weeks ago, noticed the turntable not stopping after the warming cycle is done, it occasionally stopped itself but back to moving turntable again. Then last week, the turntable stopped but also the heating stopped. Had spent a lot of money including the trim kit to fit the cabinet only to have it broken in less than 2 years.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 11, 2021
Hello Baker17 - We deeply apologize for your microwave experience. We understand how this would be very frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we will be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Display Defective
on January 14, 2021
Posted by: MsBeans
from Fort Myers, FL
After less than 2 years of use, one of the bars of the "numbers" display part of the on the control panel has gone "dim." It appears the entire motherboard might need to be replaced which would entail extensive effort and parts/labor cost.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 25, 2021
Hi MsBeans, we're very sorry your display is dimming. We know this can be concerning so we're happy to help. If you notice a diming, we first recommend disconnecting power to the unit for 2-3 minutes to reset the controls. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this helps and we're wishing you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed - Same problem other reviews note
on February 15, 2021
Posted by: Postcanyondad
from Hood River, OR
4 years about to the day and our microwave suffered what looks to be a common set of symptoms leading to demise. First the turntable would spin any time you opened the door. Now the turntable does not spin and the microwave will not heat/function. Very disappointed for a Profile level appliance.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Postcanyondad - We're deeply sorry for your microwave situation and know this must be frustrating for you. If you would like us to look into this further, you are welcome to reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Display and Buttons not working
on February 28, 2021
Posted by: JG3376
from GNV, FL
We moved into a brand new house in Juky 2018. All appliances were brand new. Our GE Profile Microwave has already in less than 3 yrs had the display out and some buttons not working when pushed. See photo
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 1, 2021
Hi JG3376 - . We’re deeply sorry to hear your microwave display is not working and some of the buttons are non-functioning. We understand how this would be frustrating. If you will email your details to our email address, https://www.geappliances.com/ge/service-and-support/contact-others.htm, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave
on May 13, 2021
Posted by: Snath
from Glenmoore
I purchased this microwave to replace the GE microwave I had for years. It is great the trim kit completes the walk. I love the convection feature
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Huge Flaw
on June 5, 2021
Posted by: BeardedMichael
After a little over a year and a half of use, the piece that releases the door completely broke off, rendering the microwave useless.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 8, 2021
Hi there,
Thanks for your review. We're sorry to hear about this piece breaking on your model. We're sure that this was frustrating for you.
Know that one of our agents will be reaching out via email to investigate further.
All the best
Michael@GEA
Thanks for your review. We're sorry to hear about this piece breaking on your model. We're sure that this was frustrating for you.
Know that one of our agents will be reaching out via email to investigate further.
All the best
Michael@GEA
Written by a customer while visiting geappliances.com