Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Display Defective
on January 14, 2021
Posted by: MsBeans
from Fort Myers, FL
After less than 2 years of use, one of the bars of the "numbers" display part of the on the control panel has gone "dim." It appears the entire motherboard might need to be replaced which would entail extensive effort and parts/labor cost.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 25, 2021
Hi MsBeans, we're very sorry your display is dimming. We know this can be concerning so we're happy to help. If you notice a diming, we first recommend disconnecting power to the unit for 2-3 minutes to reset the controls. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this helps and we're wishing you the best. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed - Same problem other reviews note
on February 15, 2021
Posted by: Postcanyondad
from Hood River, OR
4 years about to the day and our microwave suffered what looks to be a common set of symptoms leading to demise. First the turntable would spin any time you opened the door. Now the turntable does not spin and the microwave will not heat/function. Very disappointed for a Profile level appliance.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Postcanyondad - We're deeply sorry for your microwave situation and know this must be frustrating for you. If you would like us to look into this further, you are welcome to reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Please be sure to include your review information, your name, address, phone number and the model and serial numbers for your microwave. We appreciate your feedback and look forward to hearing from you. - Sharon @GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Display and Buttons not working
on February 28, 2021
Posted by: JG3376
from GNV, FL
We moved into a brand new house in Juky 2018. All appliances were brand new. Our GE Profile Microwave has already in less than 3 yrs had the display out and some buttons not working when pushed. See photo
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 1, 2021
Hi JG3376 - . We’re deeply sorry to hear your microwave display is not working and some of the buttons are non-functioning. We understand how this would be frustrating. If you will email your details to our email address, https://www.geappliances.com/ge/service-and-support/contact-others.htm, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave
on May 13, 2021
Posted by: Snath
from Glenmoore
I purchased this microwave to replace the GE microwave I had for years. It is great the trim kit completes the walk. I love the convection feature
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Huge Flaw
on June 5, 2021
Posted by: BeardedMichael
After a little over a year and a half of use, the piece that releases the door completely broke off, rendering the microwave useless.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 8, 2021
Hi there,
Thanks for your review. We're sorry to hear about this piece breaking on your model. We're sure that this was frustrating for you.
Know that one of our agents will be reaching out via email to investigate further.
All the best
Michael@GEA
Thanks for your review. We're sorry to hear about this piece breaking on your model. We're sure that this was frustrating for you.
Know that one of our agents will be reaching out via email to investigate further.
All the best
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I'd Love to Give This Microwave Back!
on June 16, 2021
Posted by: IWFoodie
from Palm Springs, Ca
Bought this microwave because it was supposed to be exact replacement for prior GE Profile microwave/convection. It isn't. Much smaller AND within 2-3 weeks of installation a thermal switch shorted out and had to be replace. Plus, the convection part of the oven does not reach temperatures it is supposed to or which it says it does.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 17, 2021
Hi, Thanks for your review. We're so sorry about your microwave malfunctioning so soon after purchase and are glad it's been take care of. If the convection temperature is not correct, we suggest you take advantage of the warranty and have a service technician check it. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated and we hope you stay in touch. Sharon@GEA
Thanks so much for being a part of the GE Appliances family! Your feedback is appreciated and we hope you stay in touch. Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE Profile 1.5 Problems in less than 3 Yrs!!!
on June 24, 2021
Posted by: Jake A
from Homer Glen, IL
GE Profile PEB9158SJSS was installed in our new townhouse Oct 2018
In the past few months part of the last digit for time is not working and today, 6/24/21
the keypad doesn't work for setting 1,2,3,4,5,6 minutes. You have to press additional
30 seconds. Previously I had two GE Profile that were larger and worked for years
My GE Profile Dishwasher is awesome
In the past few months part of the last digit for time is not working and today, 6/24/21
the keypad doesn't work for setting 1,2,3,4,5,6 minutes. You have to press additional
30 seconds. Previously I had two GE Profile that were larger and worked for years
My GE Profile Dishwasher is awesome
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 25, 2021
Greetings,
Thank you for sharing your experience with us. We're truly sorry to hear that the keypad is not working on your microwave. We certainly understand how frustrating that is!
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. Stay in touch! Mike@GEA
Thank you for sharing your experience with us. We're truly sorry to hear that the keypad is not working on your microwave. We certainly understand how frustrating that is!
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We hope this helps. Stay in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
second time around
on June 30, 2021
Posted by: Brick 7
from Oneonta N.Y.
THIS PRODUCT WORKED WELL WHEN IT WAS WORKING...THE UNIT FAILED AFTER TWO YEARS OF USE... WE REPLACED IT WITH THE SAME UNIT BECAUSE OF CUSTOM INSTALLATION...ATTEMPTED TO HAVE IT REPAIRED BUT COST OF REPAIR WAS CLOSY TO REPLACEMENT COST...DISAPPOINTED
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, July 1, 2021
Good day,
Thanks for sharing your experience with us. We're so sorry to hear that your microwave is not working and can understand your frustration. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all has been well! Mike@GEA
Thanks for sharing your experience with us. We're so sorry to hear that your microwave is not working and can understand your frustration. We're constantly working to improve the quality of our products and your comments are a key part of that process. We hope all has been well! Mike@GEA
Written by a customer while visiting geappliances.com