Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Died after one year
on November 5, 2020
Posted by: JEremysimp
from The woodlands , Texas
It started with the turning wheel start turning when you open the door. 2 months later it no longer heats up. I was skeptical to purchase this unit, I should of trusted my instincts..
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 2, 2020
Hello JEremysimp - We apologize deeply for your microwave experience and understand how this would be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. Thanks very much.
Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. Thanks very much.
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Short life
on November 8, 2020
Posted by: Anonymous
from Cincinnati
Microwave turntable stopped and will not heat after only 2 years. Expensive unit to have to replace in that short of time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 4, 2020
Hi MarkZ - We're terribly sorry to hear this has been the experience with your microwave after 2 years. This is not what we expect from our appliances. Our product team would like to look into this further for you. If you could, please email your contact details as well as a copy of your review to: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon. - Sharon@GEA
We hope to hear from you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Impossible to get fixed
on November 16, 2020
Posted by: Anonymous
from Alpharetta
The spring on my microwave door broke. I am unable to get parts to fix this microwave. I have been trying for one month to have a technician come out with the parts required to complete this job. I need this microwave fixed to sell the house. It’s very frustrating to work with GE
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 16, 2020
Hello! We apologize deeply for your microwave door experience and understand how this would be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality - expected better
on November 19, 2020
Posted by: BH111
from Tampa, FL
I never leave reviews (believe me to take the time to write this speaks for volumes). I bought this microwave with a full kitchen package and washer/dryer set about 2 years ago. The function buttons from day one were somewhat difficult to get to work and for a few months now, some have stopped working completely. The digital display is also illegible as only portions of the screen illuminate. Very disappointing to say the least. Expect much better quality from a GE!
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 20, 2020
Hi BH111 - We are so sorry to hear of the issue with your microwave function buttons. This must be very frustrating for you, we know. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks so much for taking time to share your experience.
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks so much for taking time to share your experience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Underwelmed
on December 16, 2020
Posted by: DA Will
from Atlanta, GA
This is the second model I've purchased. The first one only worked for 2.5 years before some of the functions on the control panel stopped functioning.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 8, 2021
Hello DA Will - Thanks for your review. We're sorry to hear of your previous microwave experience. Although we don’t anticipate that you'll have any issues with your new model, please don’t hesitate to reach out to us at the “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Problem
on December 30, 2020
Posted by: Sad but Wiser
from Franklinton, LA
Purchased this model in mid-2018. In Dec 2020, either touchpad membrane or circuitboard partially failed (more than half of keypad functions became inoperative). Replacement parts were out of stock through GE Appliance Parts.
Replaced appliance with same model.
Good rating until failure.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Fit the space
on January 3, 2021
Posted by: DJNJ
from Chicago, IL
Replacement for built-in unit so we were limited to size and model. Seems to be working fine so far.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken in less than 2 year
on January 10, 2021
Posted by: Baker17
from MA
Bought this unit to replace another GE Profile black microwave that served us for over 15 years, which worked fine but the door latch failed to open at the end of its life. From the beginning of the new PEB9159DJBB, the feel of the microwave didn't impress us. It didn't feel like an upgrade but rather back to the 90s look, with rather large silver logo in the middle and the display seemed outdated.
However, most importantly, the microwave worked fine, for 23 months. Just a couple of weeks ago, noticed the turntable not stopping after the warming cycle is done, it occasionally stopped itself but back to moving turntable again. Then last week, the turntable stopped but also the heating stopped. Had spent a lot of money including the trim kit to fit the cabinet only to have it broken in less than 2 years.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 11, 2021
Hello Baker17 - We deeply apologize for your microwave experience. We understand how this would be very frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we will be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com