Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Poor performance..
on September 14, 2020
Posted by: amandac78
from Grants Pass, OR
It is ok as a microwave. However when using the other cooking features the heating is vey uneven, I pulled out chicken strips that were soft a mushy on one side of the pan while the other side of the pan were blackened and inedible...
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on September 29, 2020
Posted by: Anonymous
from Atlanta
Several keys on touchpad stopped working (including Start, Power and several numbers) and digital display is missing several bars to the point that it cannot be accurately read. The only way to cook is to continually add 30 seconds, then immediately start pressing Power and count down to the level you need.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 5, 2020
Hi jayco - We’re sorry to hear of your microwave touchpad situation and certainly understand your frustration. If you will email your details to our email address, https://www.geappliances.com/ge/service-and-support/contact-others.htm, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We will keep an eye out for your reply. Thanks very much.
Written by a customer while visiting geappliances.com
Customer Rating
1
Already breaking down
on October 18, 2020
Posted by: Mwalkr
I bought this with a full kitchen package less than 2 years ago. The digital display (clock/timer readout) is 50% unlit and several of the function buttons have stopped working completely. I guess it goes without saying that we should expect this level of craftsmanship when made in China?!?!?! NEGATIVE!!!! We should expect and get better craftsmanship and longevity for these types of appliances. This whole kitchen series is part of a total kitchen renovation that was completed a little over a year and half ago and is now failing to operate as sold. Very disappointing to say the least. It should be noted that this microwave replaced a 20 year old microwave that was still working.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 19, 2020
Hello Mwalkr - We’re so glad you've reached out to us. We are very sorry to hear of your microwave situation and certainly understand your frustration. If you will email your details to our email address, http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We will keep an eye out for your reply. Thanks very much.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after one year
on November 5, 2020
Posted by: JEremysimp
from The woodlands , Texas
It started with the turning wheel start turning when you open the door. 2 months later it no longer heats up. I was skeptical to purchase this unit, I should of trusted my instincts..
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 2, 2020
Hello JEremysimp - We apologize deeply for your microwave experience and understand how this would be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. Thanks very much.
Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. Thanks very much.
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Short life
on November 8, 2020
Posted by: Anonymous
from Cincinnati
Microwave turntable stopped and will not heat after only 2 years. Expensive unit to have to replace in that short of time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 4, 2020
Hi MarkZ - We're terribly sorry to hear this has been the experience with your microwave after 2 years. This is not what we expect from our appliances. Our product team would like to look into this further for you. If you could, please email your contact details as well as a copy of your review to: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon. - Sharon@GEA
We hope to hear from you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Impossible to get fixed
on November 16, 2020
Posted by: Anonymous
from Alpharetta
The spring on my microwave door broke. I am unable to get parts to fix this microwave. I have been trying for one month to have a technician come out with the parts required to complete this job. I need this microwave fixed to sell the house. It’s very frustrating to work with GE
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 16, 2020
Hello! We apologize deeply for your microwave door experience and understand how this would be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality - expected better
on November 19, 2020
Posted by: BH111
from Tampa, FL
I never leave reviews (believe me to take the time to write this speaks for volumes). I bought this microwave with a full kitchen package and washer/dryer set about 2 years ago. The function buttons from day one were somewhat difficult to get to work and for a few months now, some have stopped working completely. The digital display is also illegible as only portions of the screen illuminate. Very disappointing to say the least. Expect much better quality from a GE!
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 20, 2020
Hi BH111 - We are so sorry to hear of the issue with your microwave function buttons. This must be very frustrating for you, we know. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks so much for taking time to share your experience.
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks so much for taking time to share your experience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Underwelmed
on December 16, 2020
Posted by: DA Will
from Atlanta, GA
This is the second model I've purchased. The first one only worked for 2.5 years before some of the functions on the control panel stopped functioning.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 8, 2021
Hello DA Will - Thanks for your review. We're sorry to hear of your previous microwave experience. Although we don’t anticipate that you'll have any issues with your new model, please don’t hesitate to reach out to us at the “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com