Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Breaking Down. Waste of Money
on November 6, 2020
Posted by: FlashSloth
from California
I got the complete GE Profile package of Oven and gas range, Dishwasher, Hood and built in Microwave. I’ve seen people saying here that there product lasted for 15-20 years, but my microwave broke down in less than 4 years. And these things are expensive.
It won't spin or heat but the light comes on like it's working with all the sound. Sometimes it spins when the door is open. It’s really frustrating.
It won't spin or heat but the light comes on like it's working with all the sound. Sometimes it spins when the door is open. It’s really frustrating.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 2, 2020
Hello Flashsloth - We apologize deeply for this difficulty with your microwave and understand how this would be be frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. -Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. -Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks great but fails early
on September 8, 2022
Posted by: Mike906
from Huntington Beach, CA
Purchased in late 2016 and installed in 2017. The control board display and buttons began to fail after one year and the unit completely failed in 2019. Replaced with identical microwave in 2020 as it is built-in and we love the appearance. Same situation after one year...half the control buttons don't work and the lower half of the display failed. Now in 2022, it stopped heating and the turntable continues to turn when the door is open.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, September 20, 2022
We’re sincerely sorry you had to replace your microwave and that your replacement is now having the same issues. Please check your inbox for an email sent by one of our agents. We’ve requested some additional information and hope to hear back from you soon. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It’s not worth it.
on November 19, 2022
Posted by: Kris6969
from Chicago
Do not believe reviews that say this convection oven it’s great or it’s all you need. Since the first day we start using it we felt like something is wrong with it but since everything was working properly nobody wanted to talk to us about replacing it. Microwave was taking so long to warm up food and convection oven was warming up so long that it was easier to use regular over… seriously comparable to sharp convection oven this GE product is a toy. We purchased additional extended warranty and maybe month or two after it expires out microwave stole working completely.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, November 21, 2022
Hi there, thank you for taking the time to reach out with this feedback. We are very disappointed to hear that you are having issues with your microwave's cooking performance, and we can definitely understand your frustration with not getting the cooking times you would expect.
We do have a support article on this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
We hope this information helps, and please feel free to let us know if there are any questions or concerns we can address for you in the future. -Elliot@GEA
We do have a support article on this very issue which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
We hope this information helps, and please feel free to let us know if there are any questions or concerns we can address for you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Get a different model!
on October 12, 2024
Posted by: Debzel
from Alpharetta, GA
This microwave lasted 3 years at full capacity and the last year, only a couple of buttons worked. My neighbors have same one and most of theirs have died as well. It's not a cheap microwave so this is terrible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 14, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not what I was used to with GE
on March 7, 2018
Posted by: EBR114
I had to have a repair done pretty quickly but it was under warranty the insulation around the glass door fell down. Makes me concerned about the quality of the product. The convection oven heat seems to be inconsistent. I probably wouldn’t buy this model again
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
Not as good as my previous model
on March 15, 2018
Posted by: Zill
from Greater Sun Center, FL, USA
We bought this to replace our previous model that we loved but died and would cost more to fix than it was worth. This model has more bells and whistles such as a Key pad rather than dial. The keypad is small and is not back lit and is difficult to use.
The size is just enough smaller that I cannot use my preferred pans. This may seem a small thing but since I use this oven for much of my cooking, it is causing much grief.
I have not used the broiler feature yet since I am still fighting with the convection/microwave feature.
It looks good on the counter and is still easy to clean and I do like the beverage heating feature to rewarm my cold coffee in the morning..
This might be a great oven for someone who has not had one before and is willing to follow a new learning curve.
The size is just enough smaller that I cannot use my preferred pans. This may seem a small thing but since I use this oven for much of my cooking, it is causing much grief.
I have not used the broiler feature yet since I am still fighting with the convection/microwave feature.
It looks good on the counter and is still easy to clean and I do like the beverage heating feature to rewarm my cold coffee in the morning..
This might be a great oven for someone who has not had one before and is willing to follow a new learning curve.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad microwave
on May 6, 2020
Posted by: Anonymous
from Santa Rosa
Take time to cool off. Broke twice within year. Bad switch
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked well exactly for a year
on July 23, 2020
Posted by: vivdso
from Atlanta
One year warranty was over and the appliance stopped working. The appliances were provided by the builder. It sucks that right after the one year mark the hood, one of the burners on the cooktop and the microwave stopped working. Speaks a lot about GE's quality
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Written by a customer while visiting geappliances.com