Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Awful product!
on June 14, 2019
Posted by: Yenicita04
from North Carolina
We built a custom home two years ago and we started having problems with our GE appliances before our first year at our home. Technician came several times to fix the ice maker, the oven and the dishwasher. The ice maker and the microwave/oven broke. Bad quality of the products. Not happy at all!
Products should not be released if they do not meet the minimum standards or should be recalled and replaced if there is a malfunction.
Products should not be released if they do not meet the minimum standards or should be recalled and replaced if there is a malfunction.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , June 17, 2019
Hello Yenicita04 - Thanks for providing your microwave review. Please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted 4 years
on June 19, 2019
Posted by: Chiefs2019
from Houston
I love nothing about this microwave - Very average output for the cost and only lasted 4 years before having issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , June 20, 2019
Hello Chiefs2019 - We appreciate you taking time to write your microwave review and we’re sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst microwave EVER
on September 23, 2019
Posted by: Dcnch9669
from Hubertus, Wi
We purchased all GE appliances for our new home including this built in microwave. It stopped working after 14 months. Contacted appliance store which agreed to send repair person at no cost to us. Less than 6 months after repair it stopped working again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 24, 2019
Hello Dcnch9669 - We're sorry to hear of your situation. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good, but not as good as the one it replaced
on September 28, 2019
Posted by: LoLo68
from Upstate NY
There is no longer a "reheat" function or the ability to defrost by time vs weight. I miss these functions. Broiler function is a great addition as is recessed turntable. I also miss the dial on the previous model. It was very handy and user friendly.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Display buttons not back lite
on October 15, 2019
Posted by: Jackie27374757
The microwave is so dark and hard to see the buttons
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
4
Value
4
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 17, 2019
Hello Jackie - Thanks for your microwave review. We appreciate the feedback about the dark interior and hard to see buttons and can use this information for improvement of future products. We'll be sure and share your comments with our microwave design team. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
Door opener worthless
on November 23, 2019
Posted by: Cranky63
from Missoula, MT
We bought this microwave for our new home along with a GE Profile wall oven. Within the first five months we have had to have the microwave repaired twice because the door malfunctions. The first time this happened, we were thawing chicken. My husband pushed the button to open the door and the button jammed and we were unable to open the door. The repairman could not come out for several days. Meanwhile the chicken sat in the microwave for 3-4 days and stunk to high heaven when he did arrive to open the door. It happened again today, luckily this time my husband merely tried to open the microwave to put something in. Very unhappy with this appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , November 25, 2019
Hello Cranky63 - We apologize for your microwave experience. If further assistance is needed, please email your details to eResponse.com. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t Work After a While
on December 6, 2019
Posted by: AngryGorilla71
Terrible appliance; don’t waste your money. We purchased a new home and it came with this microwave. However it’s only been a year and a half and the microwave suddenly just stopped. It opens, lights turn on, turntable spins, but the microwave does not heat anything. The price to repair is already more than the cost to get a new microwave, so no thank you. Our next appliance will certainly not be from GE as we have the same problem with our dishwasher as well, which to no surprise, is also from GE.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy Emelea@GEA , GE_Appliances , December 12, 2019
Hello -
Thanks for your review. We are sorry to hear this happened! We sincerely apologize for the experience.
If the microwave runs but is not heating, it could be one of many components.
Make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to an internal high voltage capacitor (can hold a high voltage charge even after it has been unplugged). Special equipment is generally needed to make a diagnosis.
Thanks for your feedback.
Thanks for your review. We are sorry to hear this happened! We sincerely apologize for the experience.
If the microwave runs but is not heating, it could be one of many components.
Make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to an internal high voltage capacitor (can hold a high voltage charge even after it has been unplugged). Special equipment is generally needed to make a diagnosis.
Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave
on January 18, 2020
Posted by: KurtPA
from Philadelphia, PA
Our last GE microwave had a good life of 20 years and this new & modern microwave has exceeded our expectations. It looks great and is easy to use. This is our first convection microwave and it works great. Highly recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com