Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Posted by: Anonymous
from louisville, ky
I have had my microwave a little over a year, the control panel has messed up to where you are GUESSING the time and temperature that you are inputting onto the control panel..
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 12, 2026
We'd like to assist with the issue you're having with your control board. If the digital display isn't displaying numbers correctly, we recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it.
If the issue isn't with the display or that doesn't help, and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.geappliances.com/ge/service-and-support/service.htm
If the issue isn't with the display or that doesn't help, and you think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad quality
on January 24, 2026
Posted by: MBrad26
from The Woodlands, TX
We spent a lot of money on this microwave. First issue was the door starting to crack. While that was cosmetic it seems that a 2 year old microwave shouldn’t have that issue so soon. Fast forward 2 years later, now the control panel is going out. Seems like others are having the same problem. My whole kitchen is GE appliance and I’m sad to see such poor quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 26, 2026
We appreciate your loyalty to our brand, and we’d like to address any issue you’re having with the microwave. For the issue with the control panel, we recommend disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it.
If you aren’t able to solve the issue and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience.
If you aren’t able to solve the issue and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
We'll also be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
3 years max.
on January 27, 2026
Posted by: Michelle1234567
from Rancho mission Viejo
Stopped heating and rotating after 3 years. Our neighbors lasted 2 yers. Did everything they suggest… power on off… circuit breakers… whatever batch our new build community received must have been defective.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, January 28, 2026
We want to help you with your microwave not working. We recommend reaching out to our warranty team by calling 833-426-3393.
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad Controls and Display
on January 30, 2026
Posted by: Timmob
Display and controls stopped working after 2 yrs, not heavily used.
Response from geappliances.comBy Sarah, GE_Appliances, February 2, 2026
We'd like to assist with this issue you're having with the display and controls not working. We recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it. Additional troubleshooting tips are available on page 20 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--oFVlD5Ig--/kaqejaea8aqrwfazoptd.pdf
If you aren't able to solve the issue with troubleshooting and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
If you aren't able to solve the issue with troubleshooting and think service is needed, our Bodewell team can be reached at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can be scheduled online as well, at this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com