Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
4
Great Replacement
on May 17, 2025
Posted by: Desi Reviewer
from Virginia
We bought this microwave to replace an identical unit that stopped working after 4 years. We were happy with its performance and as we have an all GE Profile kitchen we replaced with an identical model.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not recommended for seniors or ADA needs
on June 8, 2025
Posted by: judyp3
from Novato, California
Our purchase decision was made based on the GE Profile we had to replace, which served us very well for 14 years. We thought there'd be less of a learning curve to use this similar model. Unfortunately, this newer model does not suit our current needs as seniors for the following reasons. The controls are not backlit and the icons on them are smaller to read. Our original purchase was set below our kitchen counter to suit my ADA needs, not on top. We are using the same layout in the kitchen as before which also limits visibility to the controls. To use the microwave my husband often has to get down on his knees to read and select the correct controls. Some of the options/features timeout too quickly before going on to the next selection.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 6, 2025
We are so sorry to hear that this microwave has not lived up to your expectations due to the learning curve with this model. We have sent your feedback regarding the lack of a backlit control panel to our product team for review. We are however confident that once you get fully adjusted to the settings and functions of this microwave that you well enjoying it for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
2
Frequent Issues
on June 13, 2025
Posted by: Varunaaaa
from Texas
Got this new in 2023 ..It was repaired by the end of warranty when faced a issue in heating and turn tables not working.. Again after few months warranty expired and again facing the same issue..Now there is a site visit charge, Labor and parts change to fix . Not what we expect from a renowned brand. Deeply dissatisfied!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 16, 2025
We'd like to lend a hand with your microwave. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Work horse
on June 17, 2025
Posted by: David1745
After 11 years of abuse, door slinging, and using the heck out of it, the door switch finally gave out. Not bad. Gonna go ahead and update to a newer version instead of fixing it. I give it 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not durable
on September 7, 2025
Posted by: Dmpat
Broke down just after 2 months on warrenty expiration
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Diego, GE_Appliances, September 9, 2025
We'd like to help you with your microwave. We recommend calling our warranty team at 833-426-3393.
Written by a customer while visiting geappliances.com
Customer Rating
1
Totally unacceptable quality and performance
on October 3, 2025
Posted by: Harsharao
from Plano, Texas
Writing in frustration to caution purchase of the GE brand. Extremely frustrated with the GE Profile 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159SJ2SS purchased 3 years ago assuming its a premier brand. Panel Switches don't work anymore, turntable keeps turning by itself randomly, LED display digits failing and now completely stopped heating. Spent twice on repair of switch and control panel as I this was custom fit into my cabinet with special faceplates. Now its just a shining piece of junk! Similar frustrating experience with GE stove top where the letterings have erased, knobs broke and spark contact keeps failing. Never ever GE!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 6, 2025
We would like to assist you with this microwave and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't Buy
on November 12, 2025
Posted by: drl916
from Katy, Texas
Terrible. Master panel went out 4 weeks after warranty expired. The trim kit was 250 on top of 417 for this microwave.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, November 13, 2025
We’d like to assist with this issue you’re having with your microwave’s panel. If the microwave doesn’t appear to have power, we recommend ensuring there’s no issue with the fuse/circuit breaker and disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it. Additional troubleshooting is available on page 20 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--WsNdhYWX--/15fd11b7ec4d0221ffa2c4bafa55298afd3de013.pdf
If you aren’t able to solve this with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET. An appointment can be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
We will also be reaching out over email to discuss your situation further.
If you aren’t able to solve this with troubleshooting, our Bodewell service team can be reached at 833-426-3393, Monday – Friday, 8AM – 8PM ET. An appointment can be scheduled online at this link: https://www.geappliances.com/ge/service-and-support/service.htm
We will also be reaching out over email to discuss your situation further.
Written by a customer while visiting geappliances.com
Customer Rating
1
No no no. Just no
on December 4, 2025
Posted by: Eeebeecee
[This review was collected as part of a promotion.] Main control panel failed just like everyone else. Digits faded then buttons stopped working. Lucky enough to have a home warranty that replaced it for us, only for the same failure to happen again a couple years later. I thought I might have just gotten a bad microwave, but reading reviews here I see that isn’t the case. How is there not a class action lawsuit against this thing yet?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, December 8, 2025
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Written by a customer while visiting geappliances.com