Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Good looking/but high price-short lifespan
on May 4, 2025
Posted by: SkipT
High price. Short lifespan on individual components
I had a new control panel installed only after 4 years Then turntable would spin while opening door then no heat after another year. Not fixing. Already wasted good money. GE QUALITY HAS WANED 😔
I had a new control panel installed only after 4 years Then turntable would spin while opening door then no heat after another year. Not fixing. Already wasted good money. GE QUALITY HAS WANED 😔
Response from geappliances.comBy Adrian, GE_Appliances, May 6, 2025
While we understand the importance of an appliance operating for a long period of time, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Replacement
on May 17, 2025
Posted by: Desi Reviewer
from Virginia
We bought this microwave to replace an identical unit that stopped working after 4 years. We were happy with its performance and as we have an all GE Profile kitchen we replaced with an identical model.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Over 17 years wasting money
on May 21, 2025
Posted by: Going broke in Wisconsin
from Wisconsin
Fool me 3 times and I’m done. We had this model installed when we built our house in 2008. The first one caught on fire. Fortunately I was home and was able to cut the breaker in 2013. In 2019 the replacement one I bought went blank and was completely dead. Now yesterday the third one doesn’t spin and is definitely not heating up. So so disappointed in using the same product for 17 years. Time to look at some other brand.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 27, 2025
We are so sorry to hear of your experience with this microwave. We have passed this feedback along to our product team, as we're always making improvements to our products. Thank you for trusting GE Appliances for your home for so many years.
Written by a customer while visiting geappliances.com
Customer Rating
1
HOrrible. Worse appliance I've owned.
on May 22, 2025
Posted by: fedupwiththismicrowave
Worse microwave I've ever owned. Had to repair the door switch 3 separate times and then it died. Expensive and paid more for repairs. Didn't even last 2 years. NOT RECOMMENDED.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 23, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Not recommended for seniors or ADA needs
on June 8, 2025
Posted by: judyp3
from Novato, California
Our purchase decision was made based on the GE Profile we had to replace, which served us very well for 14 years. We thought there'd be less of a learning curve to use this similar model. Unfortunately, this newer model does not suit our current needs as seniors for the following reasons. The controls are not backlit and the icons on them are smaller to read. Our original purchase was set below our kitchen counter to suit my ADA needs, not on top. We are using the same layout in the kitchen as before which also limits visibility to the controls. To use the microwave my husband often has to get down on his knees to read and select the correct controls. Some of the options/features timeout too quickly before going on to the next selection.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 6, 2025
We are so sorry to hear that this microwave has not lived up to your expectations due to the learning curve with this model. We have sent your feedback regarding the lack of a backlit control panel to our product team for review. We are however confident that once you get fully adjusted to the settings and functions of this microwave that you well enjoying it for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
2
Frequent Issues
on June 13, 2025
Posted by: Varunaaaa
from Texas
Got this new in 2023 ..It was repaired by the end of warranty when faced a issue in heating and turn tables not working.. Again after few months warranty expired and again facing the same issue..Now there is a site visit charge, Labor and parts change to fix . Not what we expect from a renowned brand. Deeply dissatisfied!
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 16, 2025
We'd like to lend a hand with your microwave. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Work horse
on June 17, 2025
Posted by: David1745
After 11 years of abuse, door slinging, and using the heck out of it, the door switch finally gave out. Not bad. Gonna go ahead and update to a newer version instead of fixing it. I give it 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not made to last
on July 8, 2025
Posted by: Kalej
from Tx
This is a built in microwave with trim kit. It’s the second one we have had in the last 8 years. The first one just quit working all together. The second one has a display that slowly stopped working. Only buttons left that work are the cancel and +30 seconds. So maybe lucky that it’s still usable. However, the market is slim for microwaves with the trim kit, but I will look to replace this with another brand. Just like the fridge and dishwasher that were GE profile.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 14, 2025
We’d like to help with your microwave’s operation. Please try performing an electronic reset by unplugging the unit for 3 to 5 minutes, then plugging it back in. If the issue continues, we recommend contacting our warranty department at 833-426-3393 for further assistance.
Written by a customer while visiting geappliances.com