Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Don’t buy
on March 10, 2025
Posted by: Raftingbuff
Had this just under 5 years and the numbers started not showing up. I live in an HOA area and 3 others have had the same problems with the GE profile. I went on Facebook marketplace and someone is selling the exact same model. Guess what the numbers don’t work.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We know the importance of an appliance and its features operating for a long period of time. However, it is not possible to determine the product or part failure rate. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Disappointing - Poor Quality
on March 24, 2025
Posted by: Mms76
from Sykesville MD
Very disappointed that this microwave stopped working 24 months after purchase - high cost for a less than reliable appliance
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 27, 2025
While we understand the importance of an appliance operating for an extended amount of time. However, it is not possible to determine the product failure rate. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
4
Carousel runs when door is opened. Time for new 1.
on April 1, 2025
Posted by: Oceanqueen
After almost 5 years the display started losing lines in the numbers, and now when the door is opened the carousel starts going round. Time for a new one, but won't be getting the convection oven option. We hardly use it anyway, especially since getting an air fryer.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product, works with ease and not noisy, buil
on April 4, 2025
Posted by: archbesh
Great product, works with ease and not noisy, built to last!
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice built-in convection/combo microwave
on April 15, 2025
Posted by: Anonymous
from Cottonwood Heights, Utah
Smaller but mighty in power! My only negative is no handle for opening. The push button is annoying and you're constantly scrubbing the fingerprints off (like 10 times a day)
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, April 18, 2025
Thanks for your review! We're glad to hear this compact unit is delivering powerful performance—that’s exactly what it’s built for!
The convection cooking option is perfect for baking or browning, and the sensor cooking controls take the guesswork out by automatically adjusting time and power for consistently great results.
We appreciate your feedback about the door design and will be sure to pass it along to our product team. Comments like yours help us continue improving future models.
Thanks for choosing GE Profile!
The convection cooking option is perfect for baking or browning, and the sensor cooking controls take the guesswork out by automatically adjusting time and power for consistently great results.
We appreciate your feedback about the door design and will be sure to pass it along to our product team. Comments like yours help us continue improving future models.
Thanks for choosing GE Profile!
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed!
on April 23, 2025
Posted by: Awig
New install in early 2021. Late 2023 control panel began to work intermittently. Also display began to lose LED elements making it difficult to read. Extended warranty denied coverage claiming “physical damage”!
Frustrated.
Frustrated.
Response from geappliances.comBy Adrian, GE_Appliances, April 25, 2025
We know the importance of an appliance operating as designed for a long period of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality
on April 24, 2025
Posted by: Al514
from Florida
The unit is two years old and the display has some burned out digits already. I will need a new circuit board.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, April 28, 2025
We strongly advise you to schedule service with one of our certified technicians to get this control panel circuit board properly replaced. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive fire hazard
on April 24, 2025
Posted by: Fire waiting to happen
from Bulverde, TX
I'm incredibly dissatisfied with this microwave. After just two years of use, it stopped working completely. Upon inspection, I discovered significant damage: burnt wires at what appears to be a grounding cable or temperature sensor. This isn't just disappointing in terms of product durability but raises serious concerns about safety. Such issues are unacceptable for a household appliance from a reputed brand, especially considering its price. I expected reliability and quality, but this product failed on both counts. I won't be purchasing from this manufacturer again.
I’ve discovered that this microwave model is not only problematic in my home but also in my neighborhood. My builder installed this product in all the houses, and at least two of my neighbors have experienced the exact same issue—right down to the same line being burnt out. This appears to be a recurring defect in this model, raising serious concerns about its reliability and durability.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 28, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com