Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Great features but low reliability.
on August 15, 2023
Posted by: Harnadee
from Redmond, WA
We have replaced over 10 of these microwaves already, they don't seem to last more than a year in commercial setting.
Features
5
Performance
5
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 16, 2023
Hi,
Thanks for leaving a review for this microwave. Having to replace a unit on multiple occasions can be concerning and this isn't the quality experience you deserve. Improving our products is important and we'll make sure our quality and design teams sees your comments.
Thank you for your time.
-Sylvia@GEA
Thanks for leaving a review for this microwave. Having to replace a unit on multiple occasions can be concerning and this isn't the quality experience you deserve. Improving our products is important and we'll make sure our quality and design teams sees your comments.
Thank you for your time.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on August 17, 2023
Posted by: GE disappointed
from Charlotte
Same legacy problems with the GE profile microwaves. Door switches always failing. Would definitely not recommend
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 21, 2023
Hey there,
We're so very sorry to hear that your microwave isn't operating as expected. This is certainly not the experience we desire for you and we appreciate you taking the time to let us know. Your comments are extremely important and please know that they will be considered by our product design team. We sincerely hope that we have the opportunity to regain your trust with our appliances.
Best wishes. - Tierra@GEA
We're so very sorry to hear that your microwave isn't operating as expected. This is certainly not the experience we desire for you and we appreciate you taking the time to let us know. Your comments are extremely important and please know that they will be considered by our product design team. We sincerely hope that we have the opportunity to regain your trust with our appliances.
Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice options
on August 17, 2023
Posted by: CLP4FL
from FL
I love the esthetics of this micro combo. I think it's instructions are easy to understand .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
It does work
on August 23, 2023
Posted by: Bryan Ball
from Tn
Microwave was much smaller than I expected. The trim kit just barely covered the cabinet opening. Trim kit is plastic. My old one was stainless steel. I had to install some wood spacers to make the Microwave fit correctly.
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 23, 2023
Good evening,
Thank you for taking the time to leave a review on your new GE Appliances countertop microwave. We value your opinion, and appreciate hearing your feedback!
We are pleased to hear that the microwave is performing and operating as expected, however, we are sorry to hear that you are not completely satisfied with the design and fit of your microwave and trim kit. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliances countertop microwave. We value your opinion, and appreciate hearing your feedback!
We are pleased to hear that the microwave is performing and operating as expected, however, we are sorry to hear that you are not completely satisfied with the design and fit of your microwave and trim kit. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good broiling element, excellent microwave power,
on August 25, 2023
Posted by: Mohansood
from CA
Superb. Functionally excellent. Good features and easy to operate.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk, shop a different brand. Not reliable
on August 25, 2023
Posted by: 603girl
from Franconia, NH
3 years old and it just died with less than normal use. Not impressed at all. 1 year warranty basically means they know it will die and they will not support their junk product
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 25, 2023
Hello,
Thank you for checking in and leaving your feedback. We're sorry to know that you are less than impressed with the microwave.
If the microwave shuts down during a cooking cycle and appears to have no power, check the circuit breaker or fuse in your home. For more information, we recommend taking a look at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Thank you for checking in and leaving your feedback. We're sorry to know that you are less than impressed with the microwave.
If the microwave shuts down during a cooking cycle and appears to have no power, check the circuit breaker or fuse in your home. For more information, we recommend taking a look at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features/Short life!
on September 14, 2023
Posted by: HomeEc
from Chicago area
This is the 2nd (now, 3rd) GE microwave/convection oven combo I've owned. The first was built into our new kitchen roughly 25 years ago, and it worked flawlessly for at least 20 years. I was thrilled with it, and encouraged friends to buy one like it. 4 years ago we moved, redid the kitchen, and I had a new one put in. The thermostat failed within a year, and, as it was during Covid, it took forever for Abt to get a new part. This past year the touch screen failed, Abt tried replacing parts twice, and I had to purchase a new GE Profile combo microwave. So far/so good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
2
Value
5
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 14, 2023
Hi there,
Thank you for taking the time to provide a review on your GE Profile Series countertop convection microwave oven. We appreciate you being a loyal and returning consumer, and for trusting our brand for your home. We're sorry to hear that you experienced some issues with your previous models, however, we are hopeful you will not have any trouble with this new model, and that it continues to perform as expected.
Please don't hesitate to reach back out if you should have any questions or concerns. Thank you for your review. Have a great day!
-Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Profile Series countertop convection microwave oven. We appreciate you being a loyal and returning consumer, and for trusting our brand for your home. We're sorry to hear that you experienced some issues with your previous models, however, we are hopeful you will not have any trouble with this new model, and that it continues to perform as expected.
Please don't hesitate to reach back out if you should have any questions or concerns. Thank you for your review. Have a great day!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Unit
on September 16, 2023
Posted by: AMG41
from Houston TX
Exactly as advertised. Every function works perfectly. Unit is quiet and nicely styled.
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com