Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
Great features
on July 11, 2023
Posted by: GEmicrowave97
Amazing appliance! Love GE! The microwave oven offers so many features in a sleek design that looks great in any kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Already broken. Do not recommend
on July 12, 2023
Posted by: Reb123
Already broken. Will not heat. Have to replace after barely 5 years. Number display broke within 1 year. Do not recommend.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 13, 2023
Greetings! We appreciate you taking the time to provide us with your feedback. We are so sorry to hear that this microwave has not lived up to your expectations when it comes to the lifespan of the unit. This is not the consumer experience that we want or strive for.
It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as frequency of use, type of use, location of appliance, maintenance, etc.
We will be sure to share this feedback with our product design teams so they can make the necessary improvements to future models.
Thank you for being a part of the GE Appliances family. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as frequency of use, type of use, location of appliance, maintenance, etc.
We will be sure to share this feedback with our product design teams so they can make the necessary improvements to future models.
Thank you for being a part of the GE Appliances family. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great with kiddo mess
on July 14, 2023
Posted by: Genpen
I love how easy it is to keep clean; mess is an easy wipe up. The door is a little loud when closing and not having a handle we had to go through the proper way to open and close the microwave with the kiddos. So far so good!
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on July 15, 2023
Posted by: Cookdaddy
Had to replace the GE appliance with this one, lasted 8 months…
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 18, 2023
Hello - We appreciate you taking a moment to reach out and share your feedback. We're sorry to see that this microwave is having issues.
For the best assistance towards this, we recommend taking advantage of the warranty and having one of our approved technicians come out to check this out. We're confident that they will be able to get everything working like new. You can schedule by calling 1-800-432-2737 or visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
For the best assistance towards this, we recommend taking advantage of the warranty and having one of our approved technicians come out to check this out. We're confident that they will be able to get everything working like new. You can schedule by calling 1-800-432-2737 or visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Lousy
on July 19, 2023
Posted by: DeBeach
from Delaware
Looks good but have had nothing but problems. First repair within a months, now the touchpad and display not functioning properly. Many of my neighbors have also complained about the quality of this unit as well.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances , July 20, 2023
Hello - Thank you so much for taking some time to get in touch and share your review. We're incredibly sorry to hear about the issues you've noticed. That is not the experience we want for anyone.
We are going to be taking this information and sharing it with our product team to review. This will allow us to for improvements that we can make going forward with our models. Again, we are so sorry we let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
We are going to be taking this information and sharing it with our product team to review. This will allow us to for improvements that we can make going forward with our models. Again, we are so sorry we let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Microwave
on July 26, 2023
Posted by: Boo39
from Damascus, MD
Love this microwave, it's so much better than higher priced model. I can reach in and clean the entire microwave (front to back). However, you must make microwaves with door opening to the right. My kitchen has no counter on the right hand side and when removing hot items it is dangerous. The higher priced model which opens top to bottom is difficult to reach hot items and remove them from microwave safely, and very difficult to reach to clean front to back.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Don't recommend - display fails
on August 1, 2023
Posted by: Jeepno1
Not worth it. Have never used the convection and, as others have reported, the control panel went out. Some touch keys don't work and much of the display is out. Generally all we can do with it now is heat up coffee or food by pressing 2 or 3. Manu Feb 2018 (but it ya been this way for 2 years, seasonal home). For the price, it should last longer
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 2, 2023
Hello there,
We're so very sorry that the display isn't operating properly on your microwave. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience with us. - Tierra@GEA
We're so very sorry that the display isn't operating properly on your microwave. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience with us. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Microwave
on August 1, 2023
Posted by: Denisehiker
from Ohio
Works well, easy to clean. Was expensive but glad has warranty
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
3
Written by a customer while visiting geappliances.com