Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
4
Great with kiddo mess
on July 14, 2023
Posted by: Genpen
I love how easy it is to keep clean; mess is an easy wipe up. The door is a little loud when closing and not having a handle we had to go through the proper way to open and close the microwave with the kiddos. So far so good!
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on July 15, 2023
Posted by: Cookdaddy
Had to replace the GE appliance with this one, lasted 8 months…
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 18, 2023
Hello - We appreciate you taking a moment to reach out and share your feedback. We're sorry to see that this microwave is having issues.
For the best assistance towards this, we recommend taking advantage of the warranty and having one of our approved technicians come out to check this out. We're confident that they will be able to get everything working like new. You can schedule by calling 1-800-432-2737 or visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
For the best assistance towards this, we recommend taking advantage of the warranty and having one of our approved technicians come out to check this out. We're confident that they will be able to get everything working like new. You can schedule by calling 1-800-432-2737 or visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Lousy
on July 19, 2023
Posted by: DeBeach
from Delaware
Looks good but have had nothing but problems. First repair within a months, now the touchpad and display not functioning properly. Many of my neighbors have also complained about the quality of this unit as well.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances , July 20, 2023
Hello - Thank you so much for taking some time to get in touch and share your review. We're incredibly sorry to hear about the issues you've noticed. That is not the experience we want for anyone.
We are going to be taking this information and sharing it with our product team to review. This will allow us to for improvements that we can make going forward with our models. Again, we are so sorry we let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
We are going to be taking this information and sharing it with our product team to review. This will allow us to for improvements that we can make going forward with our models. Again, we are so sorry we let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Microwave
on July 26, 2023
Posted by: Boo39
from Damascus, MD
Love this microwave, it's so much better than higher priced model. I can reach in and clean the entire microwave (front to back). However, you must make microwaves with door opening to the right. My kitchen has no counter on the right hand side and when removing hot items it is dangerous. The higher priced model which opens top to bottom is difficult to reach hot items and remove them from microwave safely, and very difficult to reach to clean front to back.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Don't recommend - display fails
on August 1, 2023
Posted by: Jeepno1
Not worth it. Have never used the convection and, as others have reported, the control panel went out. Some touch keys don't work and much of the display is out. Generally all we can do with it now is heat up coffee or food by pressing 2 or 3. Manu Feb 2018 (but it ya been this way for 2 years, seasonal home). For the price, it should last longer
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 2, 2023
Hello there,
We're so very sorry that the display isn't operating properly on your microwave. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience with us. - Tierra@GEA
We're so very sorry that the display isn't operating properly on your microwave. We can certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience with us. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Microwave
on August 1, 2023
Posted by: Denisehiker
from Ohio
Works well, easy to clean. Was expensive but glad has warranty
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features but low reliability.
on August 15, 2023
Posted by: Harnadee
from Redmond, WA
We have replaced over 10 of these microwaves already, they don't seem to last more than a year in commercial setting.
Features
5
Performance
5
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 16, 2023
Hi,
Thanks for leaving a review for this microwave. Having to replace a unit on multiple occasions can be concerning and this isn't the quality experience you deserve. Improving our products is important and we'll make sure our quality and design teams sees your comments.
Thank you for your time.
-Sylvia@GEA
Thanks for leaving a review for this microwave. Having to replace a unit on multiple occasions can be concerning and this isn't the quality experience you deserve. Improving our products is important and we'll make sure our quality and design teams sees your comments.
Thank you for your time.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on August 17, 2023
Posted by: GE disappointed
from Charlotte
Same legacy problems with the GE profile microwaves. Door switches always failing. Would definitely not recommend
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 21, 2023
Hey there,
We're so very sorry to hear that your microwave isn't operating as expected. This is certainly not the experience we desire for you and we appreciate you taking the time to let us know. Your comments are extremely important and please know that they will be considered by our product design team. We sincerely hope that we have the opportunity to regain your trust with our appliances.
Best wishes. - Tierra@GEA
We're so very sorry to hear that your microwave isn't operating as expected. This is certainly not the experience we desire for you and we appreciate you taking the time to let us know. Your comments are extremely important and please know that they will be considered by our product design team. We sincerely hope that we have the opportunity to regain your trust with our appliances.
Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com