Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Overprices and terrible quality
on January 5, 2023
Posted by: hp12c
from Utah
We purchased this microwave about 18 months ago when the previous GE microwave died after four years of use.
Now it's dead. Just out of warranty.
These products are cheaply made and overpriced.
If you want quality appliances buy Samsung or LG products.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 6, 2023
Hi there,
We're so very sorry to hear your microwave has died after 18 months of use. We understand how disappointing this must be, especially as your warranty just expired. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Best regards.
Kacie@GEA
We're so very sorry to hear your microwave has died after 18 months of use. We understand how disappointing this must be, especially as your warranty just expired. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Best regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel quit working
on July 28, 2023
Posted by: Elaine74
from Peachtree City, GA
We are very dissatisfied with this microwave. We spent extra for a Profile and it has quit working after less than 3 years. My old Whirlpool lasted over 25 years.
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 31, 2023
Thank you for taking the time to leave us this review. We are so sorry to hear that your microwave has stopped operating after less than 3 years of use. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as frequency of use, type of use, location of appliance, care, maintenance, etc.
We will be sending this feedback to our product design teams, so they can make the necessary improvements on future models. We are honored that you chose GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
We will be sending this feedback to our product design teams, so they can make the necessary improvements on future models. We are honored that you chose GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Expected to last Longer
on August 29, 2023
Posted by: Benny192748
from Denton,Texas
In six years, we have owned 3 of this model microwave. Getting expensive to replace them every 2 or so years!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 30, 2023
Hello - We really appreciate you taking a moment to connect and share your review. We're so sorry to hear about this microwave failing on you, that is not the experience we expect or want.
We're going to be taking this and sharing it with the appropriate teams. This way they can break it down and take a look at where we can make improvements. Again, we are really sorry that we have let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
We're going to be taking this and sharing it with the appropriate teams. This way they can break it down and take a look at where we can make improvements. Again, we are really sorry that we have let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed in Quality
on December 16, 2023
Posted by: BHS54
from Rockville Centre NY
Our new kitchen was completed in January 2020. The problems started in September 2023 where the LED display was starting to fail. A few weeks later in December 2023 the microwave blew a house circuit breaker when heating our granddaughters milk in a plastic bottle. We reset the circuit breaker and tried to reuse and saw sparks in the microwave and blew the circuit breaker again. We are away about 4 months a year and minimally use the
microwave the other 8 months. We thought by spending more money on this microwave than others we thought we were getting a higher quality product but to our surprise and disappointment we did not. It seems based on my experience and others there is a quality control issue. This probably is the last time I will buy a GE appliance.
microwave the other 8 months. We thought by spending more money on this microwave than others we thought we were getting a higher quality product but to our surprise and disappointment we did not. It seems based on my experience and others there is a quality control issue. This probably is the last time I will buy a GE appliance.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, December 27, 2023
Oh no!
We're so very sorry to hear you're not having the best experience with your microwave. We completely understand how disruptive it must be for the house circuit to keep blowing. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEAppliances
We're so very sorry to hear you're not having the best experience with your microwave. We completely understand how disruptive it must be for the house circuit to keep blowing. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Works
on December 20, 2023
Posted by: Timeistelling
Works well but like my other GE appliance, the LED display lost some lights. Can't tell what time it is or what time is left on a count down.
Response from geappliances.comBy Charlie, GE_Appliances, January 3, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on January 23, 2024
Posted by: Teness
from Santa Clara, California
Love the countertop design but POOR quality!
The plate inside the microwave kept spinning even without starting the microwave timer. Then the plate stopped spinning even the timer kickedoff. Eventually the microwave was totally broken (not heating the food).
The plate inside the microwave kept spinning even without starting the microwave timer. Then the plate stopped spinning even the timer kickedoff. Eventually the microwave was totally broken (not heating the food).
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 31, 2024
Greetings! We appreciate you taking the time to leave us a review. We are so sorry to hear that your microwave is no longer operating as designed. This is definitely not the consumer experience that we strive for. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
Thank you for being a part of the GE Appliances family. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Thank you for being a part of the GE Appliances family. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Short life
on October 30, 2024
Posted by: MissScott
from Utah
After 2years and five months it is broke. I was happy with it being above my two built in ovens. My grandkids would not be able to reach it. We are a small household, and it is not overused, and already broke. Stopped heating. It matches the ovens, and now I feel stuck in this product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 1, 2024
We are honored to have you as a part of the Cafe Appliances family. While we understand the importance of an appliance operating as designed for an extended amount of time, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. We advise scheduling service with one of our certified technicians to get this heating issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn’t even last 2 years!
on December 4, 2024
Posted by: AB7105
The microwave stopped heating after less than 2 years.
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra, GE_Appliances, December 19, 2024
We'd like to assist you with your microwave no longer heating. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com