Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Not great
on December 26, 2021
Posted by: Tony383
from CA
Two years old and the plate has already stopped spinning and the microwave won't heat now.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 29, 2021
Hi there,
We're awfully sorry to know that your microwave plate is not spinning and your microwave will not hear. We can certainly understand how annoying that is to deal with. We would encourage you to schedule a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
We're awfully sorry to know that your microwave plate is not spinning and your microwave will not hear. We can certainly understand how annoying that is to deal with. We would encourage you to schedule a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Just ok not great
on December 27, 2021
Posted by: John Hunter
from Athens, Alabama
I really do like the microwave but right from the start the turntable only works about half time. Lots of research and in lots of folks having the same problem.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hi,
We're thrilled to hear that you do like the microwave. We're incredibly sorry to hear that you have been having issues with the turntable and know how much of a pain that is. If the turntable does not turn check the following:
Make sure the turntable is centered and seated properly.
On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft.
On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
Be certain you are pressing a cook function rather than a timer function.
If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.
If the above suggestions do not solve the issue and the turntable will still not turn, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for choosing GE. Mike@GEA
We're thrilled to hear that you do like the microwave. We're incredibly sorry to hear that you have been having issues with the turntable and know how much of a pain that is. If the turntable does not turn check the following:
Make sure the turntable is centered and seated properly.
On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft.
On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
Be certain you are pressing a cook function rather than a timer function.
If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.
If the above suggestions do not solve the issue and the turntable will still not turn, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Fine so far
on January 26, 2022
Posted by: JW22
from Massachusetts
We bought this to replace an older Profile that was built in.
Of course the saleswoman told us this would fit our opening.
It did fit but opening too big so we had to modify the cabinet
even with trim kit. (Plastic now)
I truly don’t understand why GE would make a replacement model in a different size. This is much smaller than previous one.
Have only used microwave and does what it’s supposed to.
If this doesn’t last longer than my previous one (6 years) I will go to another brand.
Of course the saleswoman told us this would fit our opening.
It did fit but opening too big so we had to modify the cabinet
even with trim kit. (Plastic now)
I truly don’t understand why GE would make a replacement model in a different size. This is much smaller than previous one.
Have only used microwave and does what it’s supposed to.
If this doesn’t last longer than my previous one (6 years) I will go to another brand.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, January 27, 2022
Hello,
Thanks for your feedback. It's great to hear that things are going fine with your microwave. We're sorry that it was small, but we're glad the trim kit made it fit.
We are confident that you will get great use out of your microwave, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for your feedback. It's great to hear that things are going fine with your microwave. We're sorry that it was small, but we're glad the trim kit made it fit.
We are confident that you will get great use out of your microwave, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Twice purchased and disappointed
on March 29, 2022
Posted by: Reshmi
from Texas
This product does not last long. We had our cabinets build to the dimensions of this appliance with trim and therefore had to buy again when the first one went bad. The second one also needed part replacement within a year and now again after a year it stopped working
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, March 31, 2022
Oh no! We are so sorry your replacement microwave needed repair so soon and now is no longer working. We’d like to take a closer look into this and have sent you an e-mail to gather some additional information. Please respond at your earliest convenience. We look forward to hearing from you. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DONT BUY UNLESS YOU WANT TO REPLACE IN A MONTH!
on June 16, 2022
Posted by: adrienne509
from washington
I have had to replace this microwave 3 times in a span of 4 years! We built our house and our builder used this microwave. The first one lasted 3 years, but with the opening feature broken then one day it stopped. Replaced it with the same one, and that one didn't last even a month before it just stopped working. Waiting on warranty replacement still.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 20, 2022
Oh goodness!
This is absolutely terrible to hear about. We're sincerely sorry to hear about this experience with your microwave and understand your anger. It is great to know that you are receiving warranty replacements and recommend continuing to work with your agent on this matter. Wishing you well. Mike@GEA
This is absolutely terrible to hear about. We're sincerely sorry to hear about this experience with your microwave and understand your anger. It is great to know that you are receiving warranty replacements and recommend continuing to work with your agent on this matter. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Key Pad Stopped working & Missing Areas on display
on July 5, 2022
Posted by: candc04
from Raleigh, NC
Terrible unit, was in recently built home that we purchased. Date on unit is 2018. But it was only used for less than 3 years, First certain numbers couldn't be used and part of the display was missing. Now it clock will not set and numbers cannot be used. Even tried the popcorn button or the 30 second one, NOTHING works! This ridiculous for the cost of this item.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, July 7, 2022
Hello,
Thanks for taking the time to review your microwave. We're sorry to hear that you have been having trouble with the display. Your frustration is understood, and we'd like to offer some help.
If the microwave display is only working for partial characters, try disconnecting power to the unit for 30 seconds to reset the controls. If this does not help, service will be needed.
For service, please schedule an appointment by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for the review, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for taking the time to review your microwave. We're sorry to hear that you have been having trouble with the display. Your frustration is understood, and we'd like to offer some help.
If the microwave display is only working for partial characters, try disconnecting power to the unit for 30 seconds to reset the controls. If this does not help, service will be needed.
For service, please schedule an appointment by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for the review, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Overprices and terrible quality
on January 5, 2023
Posted by: hp12c
from Utah
We purchased this microwave about 18 months ago when the previous GE microwave died after four years of use.
Now it's dead. Just out of warranty.
These products are cheaply made and overpriced.
If you want quality appliances buy Samsung or LG products.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 6, 2023
Hi there,
We're so very sorry to hear your microwave has died after 18 months of use. We understand how disappointing this must be, especially as your warranty just expired. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Best regards.
Kacie@GEA
We're so very sorry to hear your microwave has died after 18 months of use. We understand how disappointing this must be, especially as your warranty just expired. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Best regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel quit working
on July 28, 2023
Posted by: Elaine74
from Peachtree City, GA
We are very dissatisfied with this microwave. We spent extra for a Profile and it has quit working after less than 3 years. My old Whirlpool lasted over 25 years.
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 31, 2023
Thank you for taking the time to leave us this review. We are so sorry to hear that your microwave has stopped operating after less than 3 years of use. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as frequency of use, type of use, location of appliance, care, maintenance, etc.
We will be sending this feedback to our product design teams, so they can make the necessary improvements on future models. We are honored that you chose GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
We will be sending this feedback to our product design teams, so they can make the necessary improvements on future models. We are honored that you chose GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com