Customer reviews from geappliances.com
GE - Profile Series 5.9 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless steel
Average customer rating
4.3
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
167
4 Stars
79
3 Stars
20
2 Stars
10
1 Star
16
87%of customers recommend this product.
(
244 out of
282)
Customer Reviews for GE - Profile Series 5.9 Cu. Ft. Self-Cleaning Slide-In Dual Fuel Convection Range - Stainless steel
Customer Rating
3
Great range
on January 22, 2021
Posted by: Doriec
from Portland or
Works great but when you move the grates to clean they easily scratch the front or back. Only had a couple years and would like to replace stainless by knobs
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 4, 2021
Hello Doriec - We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. For more help with your concerns, please reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Overall satisfied
on June 27, 2021
Posted by: Simply Seattle
from Seattle, WA
I've enjoyed our GE range. My one complaint is that the first (and only) time I used the self-cleaning oven feature, the oven door switch went bad. It was a very complicated repair as the service tech had to in essence break down my entire range to get to a very small part. Both of us kind of shook our heads while wondering what the design team was thinking. After that experience I decided that cleaning the oven manually in the future was the way to go.
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, June 29, 2021
Hello,
Thank you for taking the time to review your range. We're glad to hear how much you are enjoying it so far! We're terribly sorry to hear about your door switch needing to be repaired and can understand your frustration. We do hope you'll continue to enjoy using your range. Wishing you well! Mike@GEA
Thank you for taking the time to review your range. We're glad to hear how much you are enjoying it so far! We're terribly sorry to hear about your door switch needing to be repaired and can understand your frustration. We do hope you'll continue to enjoy using your range. Wishing you well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Oven is awful!!
on February 20, 2022
Posted by: SDMama
from San diego
We splurged and bought a more costly dual fuel range thinking it would be great. While I have zero complaints about the stovetop, the oven is the worst oven I’ve ever used. There are wild temperature differences. One day it will heat to the proper temperature and the next it will under heat by 100 or more degrees. It also takes Ian inordinate amount of time to heat up and if you put food in to cook before it’s preheated, the heating element on the top chars your food to a crisp. I don’t even enjoy baking anymore since I can’t get consistent results.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, February 21, 2022
Hello,
We certainly understand how frustrating it is for your oven temperature to not be correct and want to offer our apologies. If you have not done so, we would recommend calibrating your oven. Instructions can be found on page 16 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85212-5.pdf&_ga=2.87023640.1486175001.1645451790-1318140145.1635195915
If that does not help, please consider scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is helpful. Mike@GEA
We certainly understand how frustrating it is for your oven temperature to not be correct and want to offer our apologies. If you have not done so, we would recommend calibrating your oven. Instructions can be found on page 16 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85212-5.pdf&_ga=2.87023640.1486175001.1645451790-1318140145.1635195915
If that does not help, please consider scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is helpful. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Mostly great, with one exception
on December 23, 2023
Posted by: Dontmakethissohard
from Texas
Its only problem (so far) is the heat shield between the interior body and the broiler element. That shield is made of cheap mild steel with a thin aluminized coating. After a few years of weekly baking the coating disappears exposing the bare steel, which of course, rusts. That rust then flakes off onto your pies & cakes. Even though it looks like cinnamon the taste and texture (of the rust) doesn’t contribute anything positive to the final baked product.
Replacement part seems to be hard to come by. First one came in a GE box with the correct part number but its mounting holes are markedly different from the original.
Whoever thought the cost savings compared to an enameled steel or stainless steel part was a good idea should be taken out back and whupped. Then fed rusty bread and water until he comes to his senses.
Features
4
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, January 5, 2024
Hi there,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the range oven.
This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Please let us know if you have any additional questions. We’re always here to assist with the operation of your appliances.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the range oven.
This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Please let us know if you have any additional questions. We’re always here to assist with the operation of your appliances.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com