Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator - Slate
Average customer rating
4.4
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
295
4 Stars
112
3 Stars
31
2 Stars
15
1 Star
21
89%of customers recommend this product.
(
398 out of
448)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator - Slate
Customer Rating
4
Beautiful Fridge but it scratches easy
on February 18, 2021
Posted by: McChris
from Michigan
We’ve had the fridge for about a month now. Spent quite a bit of time researching for such a big purchase. Shelves are sturdy! And nothing appears to be cheap. Research the filters and the different ways to accommodate others. We also have two toddlers so we opted for the interior dispensers. We have also noticed the produce does last much longer than it did. Nothing appears cheap with this fridge.
The one very disappointing thing about the fridge is how easy it is to scratch the exterior. We purchased the slate version which was beautiful for about a day. That was so disappointing after loving this fridge so much.
The one very disappointing thing about the fridge is how easy it is to scratch the exterior. We purchased the slate version which was beautiful for about a day. That was so disappointing after loving this fridge so much.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy HannahGEA, GEA, March 3, 2021
Hello McChris, Thanks for reaching out! We are so pleased to hear that you are mostly satisfied with your new refrigerator. We welcome your feedback and take it very seriously. If you need any assistance in the future, please feel free to reach out! Thanks for your feedback! -HannahGEA
Written by a customer while visiting geappliances.com
Customer Rating
4
refrigerator layout is very open
on March 7, 2021
Posted by: masoct
from Owatonna, Mn
The refrigerator layout is very open and you can easily see what is in the refrigerator.
The lighting is awesome. The only reason I did not do 5 stars is that the refrigerator does not come with tubing to hookup ice maker. We have a copper tube that comes from our main water source that is then supposed to hookup to other tubing. We needed to go buy that and install ourselves. thankfully my husband knew how to do this
The lighting is awesome. The only reason I did not do 5 stars is that the refrigerator does not come with tubing to hookup ice maker. We have a copper tube that comes from our main water source that is then supposed to hookup to other tubing. We needed to go buy that and install ourselves. thankfully my husband knew how to do this
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, March 23, 2021
Greetings,
We appreciate you taking the time to share your rating of this refrigerator. The space of this refrigerator is only enhanced by the beautiful lighting to highlight key areas! We do hope you'll continue to enjoy the refrigerator. All the best. Mike@GEA
We appreciate you taking the time to share your rating of this refrigerator. The space of this refrigerator is only enhanced by the beautiful lighting to highlight key areas! We do hope you'll continue to enjoy the refrigerator. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Problems at just shy of 4 years old
on May 23, 2021
Posted by: uncool fridge
from KIlleen
No problems for the first three years and suddenly we wake up to a continuous low pitched humming noise and the refrigerator at 43 degrees, soon spiking to 50 degrees!! Check to make sure nothing blocking back wall of fridge, unplugged, re-plugged and no change to problem. Contacted GE and no service until 6 days later!! Thankfully we have another fridge as back-up (cheaper Kenmore fridge that we've owned for over 10 years -still running strong, never a problem with it)
Very disappointed. Expected more reliability from such an expensive product from what I considered a stalwart appliance manufacturer.
Very disappointed. Expected more reliability from such an expensive product from what I considered a stalwart appliance manufacturer.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 25, 2021
Hi there - Thanks for taking the time to a post a review. We hate to hear that your refrigerator isn't cooling properly and that you're having to wait for service. This isn't something we would want for you and we do apologize for any inconvenience. Although we don't anticipate that you'll have any issues after the repair, don't hesitate to reach out to us if any questions or concerns come up. All the best. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Really like the ice maker!
on October 6, 2021
Posted by: Brad in IL
from Princeton, IL
We are very pleased with the refrigerator. Finally a refrigerator with a dependable ice maker. We also like the water dispenser inside the fridge, it doesn't take up any room and the front of the refrigerator remains clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 7, 2021
Hi, We're glad you're enjoying your new refrigerator and ice maker, and we'd like to welcome you to our GE Appliances family! It's always fun to get a new appliance and we appreciate your support. Thanks for the great review. Have a safe and wonderful day! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
The latest bells and whistles meets expectations
on September 23, 2022
Posted by: SteveZ408
from San Jose, CA
I've read most of the reviews and complaints about similar GE fridges and I consider them outliers or owners not reading the manual.
- Is it noisy? Maybe when compared to other makers. My measurements show <45dB when the compressor is on (23min) but it throttles back to a low hum (fan?... another 11min) and obviously it's dead quiet when it turns "off" (25min of silence). Still quieter than your low noise dishwashers. Maybe as noisy as my old 20+yr GE Profile side-by-side.
- No problems reaching set point temp. Using an instant read digital meat thermometer, I saw <1degF from factory set points of 0F (freezer) and 37F (fridge: w/glass of water). The operating manual is incorrect about being able to read temp directly off the unit. Door storage temp was ~ 40F (as expected).
- No issues with black ice or water dispense IF YOU FLUSH THE LINE. Ice maker "clunks" ice when it's empty, but hardly noticeable when partially full.
- Aesthetics? Love the counter depth (delivery team did not have to take the doors off!); slate finish = no fingerprints; LED lighting lets me see without warming the interior space; water dispense is internal (doesn't compromise fridge space for ice maker) or put a hole in the fridge door (less complicated; more energy efficient).
- Complaints? The RFID chip in the water filter at more than double the price? Outrageous... almost didn't buy the fridge based on that alone. The waterline inlet connector on the fridge was obstructed by framing sheet metal (needed to hammer the frame to make enough clearance to attach waterline hose). Freezer door could have an "open door" alarm as well.
- Is it noisy? Maybe when compared to other makers. My measurements show <45dB when the compressor is on (23min) but it throttles back to a low hum (fan?... another 11min) and obviously it's dead quiet when it turns "off" (25min of silence). Still quieter than your low noise dishwashers. Maybe as noisy as my old 20+yr GE Profile side-by-side.
- No problems reaching set point temp. Using an instant read digital meat thermometer, I saw <1degF from factory set points of 0F (freezer) and 37F (fridge: w/glass of water). The operating manual is incorrect about being able to read temp directly off the unit. Door storage temp was ~ 40F (as expected).
- No issues with black ice or water dispense IF YOU FLUSH THE LINE. Ice maker "clunks" ice when it's empty, but hardly noticeable when partially full.
- Aesthetics? Love the counter depth (delivery team did not have to take the doors off!); slate finish = no fingerprints; LED lighting lets me see without warming the interior space; water dispense is internal (doesn't compromise fridge space for ice maker) or put a hole in the fridge door (less complicated; more energy efficient).
- Complaints? The RFID chip in the water filter at more than double the price? Outrageous... almost didn't buy the fridge based on that alone. The waterline inlet connector on the fridge was obstructed by framing sheet metal (needed to hammer the frame to make enough clearance to attach waterline hose). Freezer door could have an "open door" alarm as well.
Wish I could post updated reviews as the product ages. Hoping it lasts another 20 years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
New Fridge-It's been a long journey
on March 17, 2023
Posted by: KellyChristian
from Wisconsin
Our previous fridge was a GE and lasted a long time so we were somewhat set on getting another GE after our current fridge recently died on us. We were interested in getting something a little larger than out current fridge so we went with this model. We went with the slate finish and have had a lot of issues with scratches and scuffs in it. We are on our third fridge and our second freezer door is here waiting to be installed. We spent a lot of money on this fridge and have been disappointed that every one that we have received has had damage to the finish. To GE's credit I will say that they have been good to work with to get replacement fridges or doors sent to us however it shouldn't be this hard. Other thing I would note is that the fridge is louder than our previous one which I wasn't expecting. The drawer slides on the freezer door squeak and seem a little flimsy. Hope they hold up long term. Can't rate anything higher than 1 star at this point. Maybe a few months from now the rating would be higher.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy GE_Appliances, March 21, 2023
Hello - Thank you for checking in and leaving your feedback.
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great slate color and features
on April 25, 2023
Posted by: MasterGardener23
from Isanti, MN
Overall, we are very happy with this fridge. However, when we went to hook up the water line the shroud was off of the compressor. Snapped it back in place, but now the fridge hums continuously. We contacted the appliance store where we purchased the fridge and a part is now on order. It's very disappointing that we've had to request a service call on a brand new product.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't stay cold
on May 31, 2023
Posted by: Not happy andy
from Chicago, IL
This refrigerator has never worked. It knows that it should be thirty eight degrees, but it doesn't seem to care. It will just warm up to room temperature and not even try to cool. If I reset it, it seems to remember that it's supposed to keep my food cold. However, i've reset it over forty times now.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 2, 2023
Hi there,
Our deepest apologies to hear that your refrigerator is not cooling.
There are several factors that may influence the temperature. Please refer to the link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Our deepest apologies to hear that your refrigerator is not cooling.
There are several factors that may influence the temperature. Please refer to the link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com