Customer reviews from epson.com
Epson - Expression Premium XP820 Small-in-One Wireless Printer - Black/Blue
Average customer rating
4.2
(513 Reviews)
Rating breakdown 513 reviews
5 Stars
292
4 Stars
119
3 Stars
39
2 Stars
23
1 Star
40
84%of customers recommend this product.
(
428 out of
512)
Customer Reviews for Epson - Expression Premium XP820 Small-in-One Wireless Printer - Black/Blue
Customer Rating
5
Worth the research
on April 30, 2016
Posted by: skeeziks
from Marshfield, WI
I did a little research on what I needed for at home application. Consumer Reports gave me a lot of great information. Reading reviews, good or bad were very helpful. I have yet to try and use the photo printing feature or the fax, but being able to copy an item without the computer is great. The two-sided printing option is great. I don't know why I haven't purchased this product sooner. My old printer was 13 years old and the ink was extremely expensive. The ink for this product is very reasonable.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Disappointing
on April 30, 2016
Posted by: SHarv
from Poughkeepsie NY
After a year and a half, I have found XP820 very annoying & the ink is expensive. Ink problems because it doesn't have draft quality options for all B&W printings. The large black ink cartridge goes quickly & print outputs tend to have random ink smears periodically. Did all of the regular maintenance and print quality & cartridge setup/directions. Bought this printer w/iMac as was recommended to be best with Apple. At this time I would not buy Epson again.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
Review of XP-820 printer
on April 30, 2016
Posted by: robertpratt2
from Dallas, Texas
I have never been able to get this printer to print mailing labels. When I put in my avery labels and try to print from my Word Document template the printer always acts like it is trying to print on a CD disk and I cannot change the settings to plain paper. It's very frustrating to have to go to another office and use another printer any time I need to print labels.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
5
Great all in one
on May 1, 2016
Posted by: general
from Nebraska
The Epson Expression Premium XP-820 Small-in-One® All-in-One Printer is ideal for the home office. Although I don't use the fax capability, the scanner and printer functions are great. The fact that it can print photo quality images is a real plus. The photo quality is hard to believe from such a small printer.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Ink Broke
on May 2, 2016
Posted by: inkbroke
from Arizona
I don't do much printing, but ink is used too quickly & is way too expensive. Have wasted so much when try to do a photo, which comes out with blotches until I do the clean print heads. Once printed, photo is of clear, good quality, but who wants the frustration? Scanning is a major disappointment. For one thing, if I can Copy an old photo & have it touched up, why not when I scan? Also, not good for digitizing more than one photo as needed.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
3
Should Have Been A Contender
on May 6, 2016
Posted by: Bella G.
from Chicago IL
For my personal use, I have trusted the HP brand. When I needed a new printer, I purchased an Epson XP 820 because it appeared to be much more durable and better constructed than the current HP models. My biggest disappointments are: 1) the inaccessibility of the paper tray(s) --they are too close together to load comfortably; 2) the difficulty in printing envelopes; and 3) the expense of the ink cartridges. I usually purchase XL ink cartridges, but Epson's are more expensive than HP. I will have to be conservative when it comes to printing out material.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
5
Epson's Customer Service is the BEST
on May 10, 2016
Posted by: Roger Lee
from Boca Raton, FL
Imagine this, I call Epson when a new Expression XP-820 multifunction printer has problems with the paper feeder. After spending less than 10 minutes with their customer service, they determined it wasn't feeding properly, they made the decision to send me a brand new one WITHOUT having to mail the old one back. Now that's what I call great customer service!!!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Disappointment
on May 29, 2016
Posted by: Finn B
from Philadelphia, PA
I am very disappointed with this printer. I didn't expect that the ink that came with it would be used up in a month. It often prints out an extra printed page, When I tell it to print three or four pages. I cannot print out than one page from the Rear Paper Feed Slot. On other printers I can do this. When I lift the lid to scan a document on the scanner glass, it seems very flimsy, So much so that I'm afraid I'm going to break it. Epson came well recommended, In this particular printer was highly rated. I would not get this kind of printer again.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com