Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Average customer rating
4.3
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
278
4 Stars
88
3 Stars
28
2 Stars
18
1 Star
21
89%of customers recommend this product.
(
276 out of
310)
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
1
Horrible smell - so frustrated with this stove
on June 10, 2019
Posted by: stephen60801
from Costa Rica
We bought this stove about 2 1/2 months ago. We have had five (5) visits from a stove technician to convert this stove from natural gas to propane. They have never been able to get the horrible smell to go away. I really want to return the unit and get something else.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 20, 2019
Hi, Stephen60801!
We understand your concern with this range. When the oven first starts, it is normal to detect an unusual odor coming from the range. This odor is caused by the combustion of gas or propane at the burner and should go away with time. We would also recommend ensuring that the interior is cleaned with soap and water to remove any debris from cooking or manufacture.
Should you have any questions, please give us a call at 800-374-4432 Monday through Friday 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We understand your concern with this range. When the oven first starts, it is normal to detect an unusual odor coming from the range. This odor is caused by the combustion of gas or propane at the burner and should go away with time. We would also recommend ensuring that the interior is cleaned with soap and water to remove any debris from cooking or manufacture.
Should you have any questions, please give us a call at 800-374-4432 Monday through Friday 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Unreliable
on August 26, 2019
Posted by: GoodHomeCook
Eighteen months ago, I special ordered this range based on my cooking/baking habits, research into competing brands & reviews. Flame height on burners did not hold adjustment. I calibrated the oven using a lab-grade thermometer & consistently use it when baking/roasting. Even so, oven temps were inconsistent week-to-week. After 18 months of normal use, the range displayed error codes. "Authorized repair techs" were unavailable for more than a week. I hired a local tech who arrived the same day. His expertise was worth his fee + parts. I had to replace an expensive control panel. Recommended only for occasional cooks.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 29, 2019
Hello, GoodHomeCook.
Thank you for providing your feedback. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am – 8 pm (EST).
Kindly,
R'Shaye
Thank you for providing your feedback. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. We ask that if you have any questions or concerns that you would like to discuss further, please contact us directly. Our team may be reached by calling 1-800-374-4432 Mon-Fri, 8:30 am – 8 pm (EST).
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great stove, but oven is unusable.
on January 19, 2020
Posted by: Egray0101
We bought this range because of the professional features, and that it is made in America. Stove top was easily converted to LP, but we had issues with the oven for months and could never seem to get the oven adjusted properly. It appears that the stove is missing the oven burner air shutter! I’m extremely frustrated that after paying a premium price for a professional model, now I need to call out a repair guy yet again!
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 23, 2020
Hey Egray0101! Thanks for your feedback. We are bummed to hear that you have not had a completely positive experience with your range so far. We would like to see what we can do to change that. We want to learn more about the circumstances. Check your email for a message from us to gather details. We are looking forward to assisting you! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Everything I wanted!
on April 14, 2020
Posted by: Russ79
[This review was collected as part of a promotion.] When an expensive part on our old cheap range went bad we started looking up a new one. This one fit the bill. Powerful yet easy to tame burners. A cook top that cleans easily. Cast iron grates ALL the way across the cooking surface. An oven that heats quickly and holds the proper temperature. TWO easy to use timers. All in all we are very happy with our purchase. It was excellent value.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Decals wear off easily
on April 23, 2020
Posted by: Jbsc
[This review was collected as part of a promotion.] Purchased 3.5yrs ago and decals are badly worn from cleaning with a wet dish cloth only. Also had to replace the igniter due to oven not heating properly, that's ridiculous given it's only a few years old.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 29, 2020
Hello Jbsc.
We are disappointed to learn that your experience has not been completely positive one. This is certainly not the impression we were aiming to make.
If we can be of any assistance to you at this time, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We are disappointed to learn that your experience has not been completely positive one. This is certainly not the impression we were aiming to make.
If we can be of any assistance to you at this time, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Decal wear off the panel...
on May 29, 2020
Posted by: PennyLP
As I'm reading other reviews I see the same problem...the decals (temperature indicators) have worn off the panel so how do you set an oven? Is there a solution to this problem? Are there knobs with indicators as shown on the bottom of this page that will solve the problem? I trust Frigidaire will make this right!
Response from frigidaire.comBy Katrina , Outline Outreach Specialist, June 8, 2020
Thank you for reaching out to us and bringing your concerns to our attention, PennyLP! Should you like to obtain more information for the Frigidaire range control panel, we will be happy to assist. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Got a lemon
on January 8, 2021
Posted by: Anonymous
We bought this range about 4 yrs ago and had immediately has issues with the motherboard. We couldn't set the clock and the panel just didn't seem to respond. They came out and replaced it but we still continued to have issues with the numbers being hard to push, or the light not coming on. Sometimes the convection fan would come on and sometimes it wouldn't. I never used a timing setting, but sometimes the oven all of a sudden would just turn itself off - especially when I would use the broiler or cooking a turkey and I would walk in the kitchen to realize the blue use light was off (!) and nothing had been baking for a while! We had the maintenance guy out to address the issues from the motherboard (again) but some of the symptoms still appear. Otherwise- I enjoy using the convection feature (when it kicks on).
I bought this model to have the hand controlled knobs for the oven but after cleaning it with a windex product the stencil markings started to ware off and a few yrs later there almost all off where I've had to remark the settings and totally rely on a temp gauge I keep in the oven.
Re cleaning- I will never buy the black finish on the cooktop again. It really shows any speckle of dirt. When I'm wiping around the burners, the least little bump up against them knocks them off because they are so thin and lightweight. Annoying. The finish on the grating is difficult to clean and keep looking new. I've tried everything and no matter how much I scrub them, they look grungy gray compared to the shiny black finish on the bottom of the cooktop.
I've wanted a new stove for some years now but have tried to get my use out of this as long as I could. I bake/cook a lot but my biggest annoyance is that I can't pull the door out without bumping an adjacent drawer. Note: If you have a small kitchen, make sure you check the depth and figure in the gas hook-up room needed from the wall (!) - or it will stick out further than you expected, not leaving the clearance you may expected from a previous oven.
I bought this model to have the hand controlled knobs for the oven but after cleaning it with a windex product the stencil markings started to ware off and a few yrs later there almost all off where I've had to remark the settings and totally rely on a temp gauge I keep in the oven.
Re cleaning- I will never buy the black finish on the cooktop again. It really shows any speckle of dirt. When I'm wiping around the burners, the least little bump up against them knocks them off because they are so thin and lightweight. Annoying. The finish on the grating is difficult to clean and keep looking new. I've tried everything and no matter how much I scrub them, they look grungy gray compared to the shiny black finish on the bottom of the cooktop.
I've wanted a new stove for some years now but have tried to get my use out of this as long as I could. I bake/cook a lot but my biggest annoyance is that I can't pull the door out without bumping an adjacent drawer. Note: If you have a small kitchen, make sure you check the depth and figure in the gas hook-up room needed from the wall (!) - or it will stick out further than you expected, not leaving the clearance you may expected from a previous oven.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Issues and money pit, do not buy!
on February 17, 2021
Posted by: JenniLynn
[This review was collected as part of a promotion.] Bought the whole kitchen series in the Frigidaire professional line (fridge, dishwasher, microwave and range) pleased with everything BUT the range, model-FPGF3077QFG. Started using range in July 2017. Little over a year of using it the back left burner had issues lighting and oven would take long time (30-60 min) to preheat. I am a sourdough bread baker and the temperature of the oven stopped holding which is VERY frustrating for a baker. Had a licensed professional come out in February 2019 and fix the pilot issue for the back burner and replaced the igniter for the oven. Oven started working decently again. Later fall 2019 oven was acting up again (30-60 min) to pre-heat and not holding temperature. Problem is intermittent. Talked to the same licensed professional January of 2020 and was going to have him come out however magically started working. Oddly the oven seems to pre-heat if I turn on the stove top burners (doesn't work every time although more often then not). The saga continues with the oven having issues about every few months, stops working for 2-3 months then starts working for a few months. Again as I write this review it has stopped working correctly, sometimes does not even pre-heat at all! Also within the last 6 months the decals for temperature and mode are wearing off. I have been so close to kicking this range to the curb!!! I just really want it to work as good as the other Frigidaire professional products that I purchased. There should be no reason that this is happen. This oven is a LEMON for sure!
I have notice that there are a lot of customers with same range, purchased around the same time frame, with similar or same issue. Is there a set of serial numbers that Frigidaire has identified as lemons; I believe my range surly will be in this category. HELP FRIDIDAIRE!! How can you make this a better experience for I am surely loosing hope and extremely frustrated with this range.
I have notice that there are a lot of customers with same range, purchased around the same time frame, with similar or same issue. Is there a set of serial numbers that Frigidaire has identified as lemons; I believe my range surly will be in this category. HELP FRIDIDAIRE!! How can you make this a better experience for I am surely loosing hope and extremely frustrated with this range.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 24, 2021
That definitely sounds frustrating JenniLynn, and I think we may have a few options on our end that could help. We’re eager to research your issue further. Please be on the lookout for an email from us. We’ll work with you to find a fix! ~Corletta
Written by a customer while visiting frigidaire.com