Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Average customer rating
4.3
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
278
4 Stars
88
3 Stars
28
2 Stars
18
1 Star
21
89%of customers recommend this product.
(
276 out of
310)
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
1
Endless Issues...Stay Away!
on April 19, 2017
Posted by: Unsatisfied Homemaker
from Brooklyn, NY, United States
[This review was collected as part of a promotion.] Having been happy finding a stove without the computer screens that melt in the heat of an oven, this purchase has caused nothing but heartache. We are now having our 3rd service visit.
Issues: The F-50 Error on the screen - we've had the computer control replaced and we still have this error.
The black text wipes off even when using the recommended by Frigidair Cerabryte wipes to clean.
Self clean is inadequate.
Stove top knobs turn VERY easily and have been turned on by children in the house.
Issues: The F-50 Error on the screen - we've had the computer control replaced and we still have this error.
The black text wipes off even when using the recommended by Frigidair Cerabryte wipes to clean.
Self clean is inadequate.
Stove top knobs turn VERY easily and have been turned on by children in the house.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, April 25, 2017
I'm terribly sorry to hear about your range experience. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your range's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. Have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible design. Huge engineering flaw
on July 26, 2017
Posted by: NancyPJP
from Eagle River , Wi
[This review was collected as part of a promotion.] To turn on oven you have to reach over burners. The knobs for the oven get so hot I have to use an oven mitt to turn on oven
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great features but ...
on October 20, 2017
Posted by: Mingster
from Queens, NY, United States
[This review was collected as part of a promotion.] Love everything about the stove except for the vents on the door. Pinky got stuck in sharp vent opening and ended up with cut.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to Use
on November 4, 2017
Posted by: marilyngrace
[This review was collected as part of a promotion.] We bought this gas stove after a lifetime of using electric stoves.
And we love it! The features and functions of our new Fridgidaire
make using it a delight.
And we love it! The features and functions of our new Fridgidaire
make using it a delight.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 14, 2017
Posted by: weekend warrior
from Chicago, IL, United States
[This review was collected as part of a promotion.] I like the simplified features - well designed. The grates are dishwasher safe.
Thank you Frigidaire!
Thank you Frigidaire!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage
on April 30, 2018
Posted by: Carl costa
from Miami
[This review was collected as part of a promotion.] The decals wore off in the first year. The temperature is wrong to begin with...
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 1, 2018
Hi Carl costa!
We are sorry to hear of your experience with your decals. In researching, we were able to see that you reached out to us on April 30, 2018 and at that time you were provided with a resolution pertaining to your concerns.
Should you need any information pertaining to the resolution provided, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
We are sorry to hear of your experience with your decals. In researching, we were able to see that you reached out to us on April 30, 2018 and at that time you were provided with a resolution pertaining to your concerns.
Should you need any information pertaining to the resolution provided, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Thankfully there was a warranty
on November 27, 2018
Posted by: BurntFromGo
from Salem, Oregon
[This review was collected as part of a promotion.] This unit was installed in our new construction home. We moved in at the beginning of December 2017 and our oven stopped working mid November of 2018. The range was registered by the store that sold the unit and it was set to expire less than a week from the point that it stopped working. The repair man mentioned that it was a part that habitually has problems and is very well known for malfunctioning. The part in question was the ignitor, both baking element and broiler (never used, actually sold to use with a faulty ignitor from the factory.) I would expect more from the "Professional" series.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 29, 2018
Hi BurntFromGo!
We certainly apologize for your experience with your range and any inconvenience it has caused.
We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever have any questions or need assistance, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly-Ciara
We certainly apologize for your experience with your range and any inconvenience it has caused.
We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction and your feedback does not go unnoticed. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever have any questions or need assistance, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST at your convenience.
Kindly-Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great for telling time...
on December 31, 2018
Posted by: Npetrak
from Lawrence, MA
[This review was collected as part of a promotion.] The title is tongue-in-cheek yet accurately describes the vertical display portion of the range. The indicators, in order top to bottom are; clock, timer and timer. A digital display for temperature is NOT available unless the included meat thermometer is plugged in and that is low temperature, up to 250 degrees-ish. Your temperature is set by the knob on the right. I would have appreciated, at a minimum, a digital display of demanded temperature and actual temp in a range offered in 2018. The manual suggests practicing recipes until I have the feel of the oven. Suffice to say, the lack of digital display feedback in a digital range is disappointing.
The rest of the offering is fantastic. The unit is beautiful. We also bought the matching fridge and dishwasher. The cook top is versatile and easy to clean. The oven works as advertised and the convection feature ups our productivity nicely. Something I really like is the bottom utility drawer, which comfortably fits my collection of sheet pans. Overall, I'm happy with the system and have learned to live with it's display shortcomings though for the money I would have prefered not to have had to.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com