Customer reviews from frigidaire.com
Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Average customer rating
4.3
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
278
4 Stars
88
3 Stars
28
2 Stars
18
1 Star
21
89%of customers recommend this product.
(
276 out of
310)
Customer Reviews for Frigidaire - Professional 5.6 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel
Customer Rating
2
Temperature controls wipe off
on October 31, 2016
Posted by: Guyo
from Barbados
We bought this cooker because of the 'professional' build quality claimed and because we want a cooker to last.
Within a few months the lettering for the temperature control have started to wipe off, as they are just transferres on top of the stainless steel. We have not used anything abrasive when cleaning but we have used baby oil on the stainless steel to prevent it from rusting as we live in the tropics. Once the lettering is gone we will have no idea what temperature the oven is set to. Not professional quality at all.
Within a few months the lettering for the temperature control have started to wipe off, as they are just transferres on top of the stainless steel. We have not used anything abrasive when cleaning but we have used baby oil on the stainless steel to prevent it from rusting as we live in the tropics. Once the lettering is gone we will have no idea what temperature the oven is set to. Not professional quality at all.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 15, 2016
Hey Guyo, I am sorry to hear the lettering on the temperature control is rubbing off. We appreciate your recent range purchase and regret that you are having this experience. Please reach out to our Caribbean Customer Care at 786-388-6431 for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not happy
on November 12, 2017
Posted by: RayRay1124
from Delaware, United States
Bought this series stove and dishwasher .
The stove temp plug in does not work!
It takes multiple frustrating attempts to set timer or clock with touch screen !
And my letters have almost all disappeared around knobs. Was so excited and worked so hard for these products to only have been disappointed.
The stove temp plug in does not work!
It takes multiple frustrating attempts to set timer or clock with touch screen !
And my letters have almost all disappeared around knobs. Was so excited and worked so hard for these products to only have been disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, November 13, 2017
I hate to hear that you're unhappy about your refrigerator experience, RayRay1124. Please take a moment to reconnect with us. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful Product
on December 12, 2018
Posted by: CTLisa
from CT
I have had this range for a little over a year. My oven has completed shut down twice, had one service call and now have to call for a second. The gas burner works but the oven only preheats/works after about the 10th try and now doesn't work at all. Also, I cleaned the dials and the decals rubbed off so I used a sharpie to write in the temperatures. Guess that doesn't matter now that the oven doesn't work at all. Terrible product; piece of junk. Time to find a new brand.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, December 14, 2018
Hello, CTLisa. We regret to hear that you have had this experience with your range. I would like to see how I can help, please be on the lookout for email correspondence from me in the near future.
If you should need further assistance please give us a call at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
If you should need further assistance please give us a call at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great stove, useless timer
on November 12, 2016
Posted by: Alison40
from Northern New Jersey
[This review was collected as part of a promotion.] I love this stove. Works beautifully, and has great styling. While I have absolutely NO REGRETS about buying it, I have to say that the timer is useless. My previous stove had a loud, insistent timer that I could hear from another room. This one, in contrast, beeps so quietly and at such long intervals, that I have already overcooked eggs I was boiling on the stove top. I think I am going to have to buy a separate timer, and, quite frankly, I think Frigidaire should reimburse their customers for this. I can't understand how such a wonderful stove could have this significant design flaw.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Needed service 4 times in first year so far...
on December 13, 2017
Posted by: Paul in Seattle
from Seattle
[This review was collected as part of a promotion.] For the price (more expensive than comparable models) I expected more. I bought this oven online based on looks, features, and because I liked the fact that it had knobs for the oven instead of an electronic screen. But I mistakenly thought the knobs were mechanical like a commercial gas oven. They are not.
This range will disappoint you if you think that "Professional" means commercial quality. It is not. It is as flimsy as the non-Professional line. The lower storage door is so poorly made that it has hung crooked from day one. It is flimsy, lightweight, does not fit properly despite 4 different servicemen trying, and useless to store anything. The front window has vents above it that if, God-forbid, you should spill anything, you will never be able to clean between the glass. We have been very careful, but today I noticed another problem: dust gets down those vents and there are dustwebs in-between the glass! How in the world can it be cleaned?
Back to the oven knobs up on top. They are not mechanical, but electronic, and connected to a printed circuit brain. If I had know that in the beginning, I would have never purchased this range. The heat rises from the burners and subjects the controls, and the timer module, to intense heat - a very poorly engineered design.
Today was the fourth time a serviceman came out. They have replaced the convection fan 3 times already. Today, he left without repairing the oven because he did not have the timer module, a printed circuit "brain" that controls the oven. He'll be back out, but I am afraid that because of the way the range is designed it will only happen again. How much will this white elephant cost us after the warranty runs out? Talk about built-in obsolescence!
And as others have noted, the timer brain is difficult to use and requires you to tap it or move your fingers around more than once to get it to work - which is a pain. For such an expensive range, it should be instantaneous.
For the money, there are far better choices out there, including Chinese-made actual commercial gas ranges that have true mechanical controls and are far sturdier. And Frigidaire, why not make a sturdy oven without these design flaws. Folks like me are certainly willing to pay more. Why make a flimsy product that requires endless servicing?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 15, 2017
Hey Paul in Seattle, thank you for sharing your concerns with us. We hear your voice and appreciate your sharing your important quality and design concerns. Striving to be the best home appliance company in North America, we do value your opinion. Your feedback will help us understand our strengths and identify areas for improvement. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
3
The knob sticklers came off
on March 12, 2019
Posted by: Nora mexicana
from Alta Loma, CA
[This review was collected as part of a promotion.] Where can I buy replacement knob stickers??
They came off, I only cleaned with damp cloth, otherwise I love my gas range.
Also please recommend a good cleaner for the black enamel stove top.
They came off, I only cleaned with damp cloth, otherwise I love my gas range.
Also please recommend a good cleaner for the black enamel stove top.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 15, 2019
Hello, Nora Mexicana! Thank you for your review. We would recommend, routinely cleaning the cooktop with a clean, damp cloth and wipe dry to avoid scratches. The labels on your model are apart of the control panel itself. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30 am-8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knob get hot when oven is on
on June 23, 2019
Posted by: VRG1
I got this range on Friday and used it for 1st time today (Sunday). I'm thinking of sending it back. I cooked dinner in oven at 450 degrees. Wanted to heat water for pasta and when I turned the knob for the stove it was hot to the touch. I had to use a towel to turn the knob. Tried other 3 knobs and they were also hot.
Looked in manual and it does say that the heat from oven sometimes rises from oven and makes knobs hot. I think this is a poor design and I shouldn't have to worry about burning my fingers on the knobs when the oven is on.
Looked in manual and it does say that the heat from oven sometimes rises from oven and makes knobs hot. I think this is a poor design and I shouldn't have to worry about burning my fingers on the knobs when the oven is on.
The range is beautiful and I was excited about getting it. I chose the Professional line because it was the only range that didn't have the red line on the knobs. But am disappointed with it after using it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 6, 2019
Oh no, VRG1! We're sorry to hear that you've had this experience with your range. While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that the knobs are very hot to touch when the oven is on. We recommend having one of our authorized service providers diagnose further. Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST so that we can schedule the service appointment. Kindly, Courtney
We understand that the knobs are very hot to touch when the oven is on. We recommend having one of our authorized service providers diagnose further. Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST so that we can schedule the service appointment. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on February 7, 2020
Posted by: rachel1325
[This review was collected as part of a promotion.] Really love this range. It has great features like convection oven options, a meat thermometer and 2 timers. It's super easy to clean.
Written by a customer while visiting frigidaire.com