Customer reviews from frigidaire.com
Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Average customer rating
4.3
(925 Reviews)
Rating breakdown 925 reviews
5 Stars
545
4 Stars
231
3 Stars
76
2 Stars
39
1 Star
34
86%of customers recommend this product.
(
569 out of
664)
Customer Reviews for Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Customer Rating
2
Loud vibrating noise
on December 24, 2018
Posted by: Jim w NJ
from Middletown nj
Bought this stove a few months and am having it serviced again for the noise!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, December 27, 2018
Hello Jim. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. At your convenience, please reach out to our customer service team to discuss further. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Disappointed!
on June 25, 2019
Posted by: lolalahermosa
from rhode island
[This review was collected as part of a promotion.] I bought this range about 2 month ago and i already had had the service/repair people come 4 times, and they cannot do any further repair since they have done everything Frigidaire had told them to do.
First of all, the very first time i wiped the top part (after installation) the surface scratched so easily that i couldn't believe it. The slide out shelf got stocked and would not come out all the way as it was supposed to.Finally they replaced it with a new complete slide-out mechanism, now it works beautifully.The front panel where the controls are, was loose at the ends, after two visits they were able to fix it.
The 7.500 btu burner makes a big noise when its on high, they changed everything and still makes the noise.
the larger burner, shoots big flame on one side when its on High, it even go on the side of any large pot. I have to use it on medium to low, the burner was also changed but not results.
Beautiful design, great looking range, i did so much research before i bought it, and now i couldn't be more disappointed!
First of all, the very first time i wiped the top part (after installation) the surface scratched so easily that i couldn't believe it. The slide out shelf got stocked and would not come out all the way as it was supposed to.Finally they replaced it with a new complete slide-out mechanism, now it works beautifully.The front panel where the controls are, was loose at the ends, after two visits they were able to fix it.
The 7.500 btu burner makes a big noise when its on high, they changed everything and still makes the noise.
the larger burner, shoots big flame on one side when its on High, it even go on the side of any large pot. I have to use it on medium to low, the burner was also changed but not results.
Beautiful design, great looking range, i did so much research before i bought it, and now i couldn't be more disappointed!
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 6, 2019
Hi, Lolalahermosa.
We thank you for your review. We can certainly use your feedback as we continue to strive to provide high-quality products. We have confidence that our technician will be able to resolve these matters so you will be able to enjoy this beautiful range. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
We thank you for your review. We can certainly use your feedback as we continue to strive to provide high-quality products. We have confidence that our technician will be able to resolve these matters so you will be able to enjoy this beautiful range. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
SAFETY Concerns!!!
on March 27, 2020
Posted by: Flame ON
The control knobs for stovetop gas burners have NO safety lock. Adults cleaning stovetop MUST stand acutely aside or with a bump of body the burner flames on! This is Very SCARY and happens frequently in our home with only two adult using this appliance. I can only shudder at the thought of a family with youngsters buying this appliance. The first time it. happened, I called right away to see if this model had been recalled OR a safety
device devised (locked position gear for knobs) to prevent this problem. No, issue not addressed.
device devised (locked position gear for knobs) to prevent this problem. No, issue not addressed.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 30, 2020
Hello!
Thank you for sharing your concerns. This front-control range is ADA-compliant, meaning it must take less than 5lbs of pressure to turn the front knobs to be accessible to those with limited motion. We understand this may cause some inconvenience! If needed, we would recommend some aftermarket knob covers. We are happy to document your feedback!
Best,
Ashton
Thank you for sharing your concerns. This front-control range is ADA-compliant, meaning it must take less than 5lbs of pressure to turn the front knobs to be accessible to those with limited motion. We understand this may cause some inconvenience! If needed, we would recommend some aftermarket knob covers. We are happy to document your feedback!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
LOVE this Range
on September 3, 2020
Posted by: NanNan11
[This review was collected as part of a promotion.] I absolutely LOVE this stove. It is so high end for less than most commercial stoves.
It is so stylish and gives the look of a higher end commercial fridge. It also shows NO smudges whatsoever which is also such a plus. It cooks so evenly and heats up quickly. Middle Griddle is awesome for searing steaks. I would HIGHLY recommend this frigidaire range.
It is so stylish and gives the look of a higher end commercial fridge. It also shows NO smudges whatsoever which is also such a plus. It cooks so evenly and heats up quickly. Middle Griddle is awesome for searing steaks. I would HIGHLY recommend this frigidaire range.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the look
on November 19, 2020
Posted by: LSfromW
I love the look and basically the range is great. The cooling fan causes the cook top to rattle. We have already had a service tech out and although we feel better knowing what it is, I think it is a flaw in the design.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Constant issues
on January 7, 2021
Posted by: Upset21
We bought our range approximately 2 1/2 years ago. In that time we have had the clock control panel replaced 3 times just to have it not keep proper time. The clock would work for a few weeks then begin to lose time. The third time was right as the warranty finished. Shortly after the warranty expired the broiler stopped working. This stove has been nothing but problems.
Response from frigidaire.comBy Corletta, Outreach Social Specialist , January 8, 2021
We're sorry to hear you’re having this experience, and it’s definitely not what we want for you! I’m sure that this is an issue we can help you with. When you have a moment, join us on live chat at Frigidaire.com M-F, 8:30 am- 8:00 pm EST. Someone will be glad to chat about this, and get you back to working order. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
just love everything about it
on January 14, 2016
Posted by: chefmd
from Delaware, United States
we haven't cook so much at home as we have since getting the oven
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good flame control and it looks great
on January 21, 2016
Posted by: wkhatch
from Central New York
I bought this a little over a month ago, and it's worked well, except for the initial failure I experienced during it's first use. Unfortunately, that was also Christmas dinner lol. But to be fair, Frigidaire sent out a tech in a reasonable time frame, and it's worked perfectly since. I'm most happy with the flame sensitivity and the feel of the knobs; very responsive and they just feel really solid. I'm not crazy about the interface for the timers, but that's nit picky. This unit does NOT have any sort of timed operation mode, which was something I probably should have checked prior to buying instead of assuming it did. Not a big deal for me, just mentioning it for purposes of completeness
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com