Customer reviews from frigidaire.com
Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Average customer rating
4.3
(925 Reviews)
Rating breakdown 925 reviews
5 Stars
545
4 Stars
231
3 Stars
76
2 Stars
39
1 Star
34
86%of customers recommend this product.
(
569 out of
664)
Customer Reviews for Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Customer Rating
2
Looks better than it functions.
on December 23, 2016
Posted by: ButlerChef
from Butler, PA, United States
I've had my gas range for approx. 7 mos. Looks better than it performs. Cleaning range top is a chore. Removing the 3 Large Cast Iron grates then all the SS range top. I called Support inquiring if burner drip pans are avail.? They are not. Hmmm for a professional range I'd think that would be a given. Oh the cook timer alarm is too quite to be useful. Beeps ONCE! and is quiet. Had to purchase a separate magnet mount timer.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 11, 2017
Great feedback, ButlerChef! We certainly understand the concerns you are experiencing with your range. We hope that you come to love your new range. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks beautiful but........
on October 23, 2017
Posted by: Qzsue
from Bartonsville, PA
[This review was collected as part of a promotion.] Great looking stove. So far, it works well but the fans stay on for a very long time after cooking. A little noisy. And as others have mentioned in previous reviews, no temperature indicated during cooking. It’s difficult to get an exact cook temperature. Also, getting the racks in and out is not quite as simple as other ranges.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, October 25, 2017
Qzsue, I hate to hear the concerns you have mentioned here with your range. The fan is designed to run to keep the internal components of your range cool during and sometimes after you have finished your cooking. You may find rubbing the sides of your racks with wax paper or a cloth containing a small amount of vegetable oil. This will make the racks glide easier. Hope this helps!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible product
on June 28, 2020
Posted by: Greatcook66
[This review was collected as part of a promotion.] Purchased the entire set of the professional series for our new home 6 months ago and we are now on the second stove and having our 7th service call on the second one next week. That's if service shows up. They schedule only to not show or even call. I now have 4 boxes of replacement parts sitting in my kitchen waiting for someone to install them. I don't feel we have a new product...we have replacement parts put into a new VERY expensive product. Most recently the stove wouldn't heat to the set temp. Unable to bake the cookies and ended up with a bowl of cookie dough. Several other issues as well.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 9, 2020
Hello, Greatcook66!
We apologize for any matters you have experienced due to the range not working properly. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Under the terms of the warranty provided, we will attempt to repair the appliance back to proper working order. Unfortunately, this can on rare occasion take more than one attempt. If the current service visit doesn’t resolve your issue, please reach back out to us so we can see what options are available to make this right.
Bianca
We apologize for any matters you have experienced due to the range not working properly. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Under the terms of the warranty provided, we will attempt to repair the appliance back to proper working order. Unfortunately, this can on rare occasion take more than one attempt. If the current service visit doesn’t resolve your issue, please reach back out to us so we can see what options are available to make this right.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very Disappointing
on May 19, 2016
Posted by: madmom1
from Hazlet, NJ, United States
Purchased 4/28/2016. Delivered and Installed 5/11/2016. Found scratches on the stainless steel cooktop. Dealer offered to replace the unit. New unit arrived and it had more severe scratching then the installed one, so I kept the installed one. Went to use the oven and only one light worked. This will be replaced tomorrow. After paying a premium price for this oven I did not need two repairs/problems in two days. Seeing what was to be a replacement so severely scratched it became evident you have a serious problem in your production line! I have my doubts this unit will last after these problems. Very Disappointed!
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on September 23, 2015
Posted by: Pdsmith722
from Smithfield, VA, United States
This stove is amazing, so roomy and cooks wonderful.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
missing delay start
on October 23, 2017
Posted by: missing basic feature
from Wheatley, Chatham-Kent, ON, Canada
[This review was collected as part of a promotion.] I took delivery of this oven the end of August and had read the instruction book several times and could not find how to set the DELAY timer but we had a lot going on with our reno and other family business I really didn't get serious about calling till the middle of October to find out that this top of the line product does not have this feature. I work full time out of town and I would use this 3-4 times a week through the fall and winter months. I am VERY disappointed that I bought a oven that I can only use on the weekends. This is a feature I have always had on my ovens didn't think I had to ask assumed it was a standard feature similar to a clock (it is just there). This is the frist time I bought all top of the line matching appliances and I am so disappointed and I have been told there is nothing I can do. Frigidare put this very basic feature back on all ovens. SO DISAPPOINTED would def not recommend to people who work full time and still want to cook through the week.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst stove ever
on January 24, 2020
Posted by: karenj0312
No one will probably get to read this, since my last review was taken down by Frigidaire. But just so you know, this storage drawer on this stove started on fire.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 27, 2020
Hi, karenj0312.
Thank you for your review.
I feel bad to learn about the issue with your range.
Safety is our top priority! I’m glad to hear the recent issue didn't cause extensive damage, and no one in your family was injured. We are always concerned about the safety and wellbeing of our consumers.
I show you were able to connect with our Customer Care Team about the matter. If we can offer any additional assistance, please let us know.
You may speak with a Live Chat agent at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Thank you for your review.
I feel bad to learn about the issue with your range.
Safety is our top priority! I’m glad to hear the recent issue didn't cause extensive damage, and no one in your family was injured. We are always concerned about the safety and wellbeing of our consumers.
I show you were able to connect with our Customer Care Team about the matter. If we can offer any additional assistance, please let us know.
You may speak with a Live Chat agent at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on November 12, 2015
Posted by: BonnieM
from Wisconsin, United States
Bought this oven in September. Very nice looking, after a few issues got worked out, it's performance is now acceptable.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, November 27, 2015
Hey BonnieM! I am glad to hear your concerns have been resolved. Please feel free to reconnect with us should you have any remaining questions. -Kind Regards, Theresa
Written by a customer while visiting frigidaire.com