Customer reviews from frigidaire.com
Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Average customer rating
4.3
(925 Reviews)
Rating breakdown 925 reviews
5 Stars
545
4 Stars
231
3 Stars
76
2 Stars
39
1 Star
34
86%of customers recommend this product.
(
569 out of
664)
Customer Reviews for Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Customer Rating
4
Great Oven, but scratches easily
on August 29, 2016
Posted by: RMC424
We just renovated our entire kitchen and bought the entire Frigidaire Professional Line. Refrigerator, Dishwasher, Microwave and oven. Love this oven, especially the grill in the middle, which I use often. Cleanup is pretty easy, too. However, the range scratches way to easily, IMO. I followed the manual's cleanup guide, no harsh abrasives, just plain soap and water and it still scratches no matter what. I am so afraid to clean it now because it just seems to scratch. Oh, boy.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Oh no, please help!
on November 25, 2016
Posted by: Rainy
from Franklin Square, NY
[This review was collected as part of a promotion.] I really haven't even gotten to use the oven yet, I read advice here to season the griddle, to help with sticking, and under grates, to prevent rusting. The griddle worked great, however, following the directions exactly, I now have burned on grease stains on the top of my grates and, the rubber tabs on the bottom are falling out. I'm so upset! As I've said, I've not even used the stove yet! Can I use a steel wool soap pad to try and remove the stains? Thanks!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and high quality!
on December 14, 2016
Posted by: A busy mom
from Bloomington, MN
[This review was collected as part of a promotion.] I was replacing a 40" dual fuel range and really looking for a range with five burners and a griddle feature. I looked around and compared a lot before i decided on this Frigidaire Professional 30" gas range with a two sidwd griddle. We are very happy with the sleek look, the fifth burner, the sliding oven rack and the storage drawer. I hosted Thanksgiving for 45 people a week afterwards. Everything turned out beautifully. I like the thermometer probe. Looking forward to many happy meals with our new stove!
Written by a customer while visiting frigidaire.com
Customer Rating
1
STOVE WON'T TURN OFF!
on May 1, 2017
Posted by: Katannecomo
from Flushing, NY
Has anyone had this problem? We made cookies this past weekend and when finished back turned off the oven. A few hours later I came back to the oven and found that it was still very warm. The oven was turned off but it was still hot. Whe I woke up Sunday morning it was still hot. I turned the oven back on to 350 degree for about 15 minutes then turned it off and it cooled down finally.
Anyone ever have this problem? Meanwhile I'm still waiting for my microwave to be repaired, its been 3 weeks now. Not having high hopes for my Professional line of Frigidaire. Let's not forget the refrigerator which I also had replaced for another model because the F model was too loud.
Anyone ever have this problem? Meanwhile I'm still waiting for my microwave to be repaired, its been 3 weeks now. Not having high hopes for my Professional line of Frigidaire. Let's not forget the refrigerator which I also had replaced for another model because the F model was too loud.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 3, 2017
Oh no! Katannecomo, I can only imagine what you are feeling. I am glad to see you have been in contact with us, and are being assisted by our Extended Warranty division. Our records show you are scheduled for service on 5/5/17 to resolve the matter. Please feel free to reconnect with us directly, Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST at @ 877-435-3287, should you have any other questions. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 11, 2017
Posted by: Betsy and jeff
from Front Royal, VA, United States
[This review was collected as part of a promotion.] Many features I don't like my back hurts from bending over after cooking the front stainless plate is all scratched up and while your cooking you keep turning everything in trying to reach the back burners
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 13, 2017
Hi Betsy and Jeff! Thank you for your valued feedback. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Oven does not work
on May 22, 2018
Posted by: GTodd
from North Carolina
I purchased this oven in November and 7 months later I cannot get anyone to get the oven fixed. The oven has NEVER worked a single day.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 23, 2018
Hi GTodd!
We certainly apologize for your experience with your range. In researching, we were unable to locate any recent contact with us or service request pertaining to your concern.
So that we are able to fully assist you with any concerns you may have, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
We look forward to hearing from you!
Kindly- CiCi
We certainly apologize for your experience with your range. In researching, we were unable to locate any recent contact with us or service request pertaining to your concern.
So that we are able to fully assist you with any concerns you may have, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
We look forward to hearing from you!
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Replacing with a GE
on November 29, 2018
Posted by: Tina97045
from Portland, OR
[This review was collected as part of a promotion.] This came with a newly remodeled house we bought one year ago. After two disappointing Thanksgiving dinners, we are swapping it out for a GE Cafe. The dial controls have been infinaltely frustrating and confusing. Preheat? No preheat? Broiling requires an advanced degree in engineering. The timers are lame. The middle griddle burner was useless in making pancakes. And I discovered I really hate baking with gas. I’ve been baking for decades and we had the toughest pie crusts ever this year, not to mention the pies did not bake evenly. Total disappointment. Replacing it with a GE, a brand I chose for my last house and was so easy to use with its intuitive control panel. Cannot wait to get this out of my kitchen.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 3, 2018
Hey, Tina97045! I understand your position and appreciate your business with us.
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
We will be happy to use your feedback and experience for future reference. Kindly, Courtney
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
We will be happy to use your feedback and experience for future reference. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Warmer and Timer
on June 10, 2019
Posted by: Tommie Fla
from Florida
[This review was collected as part of a promotion.] Purchased about a month ago. Loved the looks. 2 things that I don’t like and remains problematic are as follows:
1. The warmer section either does not work or it takes a whole day to warm up or I am doing something wrong. Other reviewers also noted this issue.
2. The dummy dual TIMER should be tied to the range oven like the previous model. What is the use of a timer if it does not stop the oven function? (The timer beep is not even loud enough to hear it)
1. The warmer section either does not work or it takes a whole day to warm up or I am doing something wrong. Other reviewers also noted this issue.
2. The dummy dual TIMER should be tied to the range oven like the previous model. What is the use of a timer if it does not stop the oven function? (The timer beep is not even loud enough to hear it)
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 19, 2019
Hi, Tommie!
Thank you for your feedback! Reviews like yours are very valuable to our design teams. The warmer zone on your cooktop should heat up to a preset temperature once the knob is turned to the "on" position, and can be used immediately. It should keep hot cooked foods at serving temperature. The element will not glow, but the hot surface indicator will remain on until it is cool enough to touch. The minute timers on the display can be used independently of oven function, so they can also time cooking food on the burners and baking time can be added if needed without having to reset the oven.
Thank you for taking the time to share your experience! We hope this information was helpful, and if you have any further questions please contact us at 800-374-4432 Monday through Friday 8:30am to 8:00pm EST.
Best,
Ashton
Thank you for your feedback! Reviews like yours are very valuable to our design teams. The warmer zone on your cooktop should heat up to a preset temperature once the knob is turned to the "on" position, and can be used immediately. It should keep hot cooked foods at serving temperature. The element will not glow, but the hot surface indicator will remain on until it is cool enough to touch. The minute timers on the display can be used independently of oven function, so they can also time cooking food on the burners and baking time can be added if needed without having to reset the oven.
Thank you for taking the time to share your experience! We hope this information was helpful, and if you have any further questions please contact us at 800-374-4432 Monday through Friday 8:30am to 8:00pm EST.
Best,
Ashton
Written by a customer while visiting frigidaire.com