Customer reviews from frigidaire.com
Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Average customer rating
4.3
(925 Reviews)
Rating breakdown 925 reviews
5 Stars
545
4 Stars
231
3 Stars
76
2 Stars
39
1 Star
34
86%of customers recommend this product.
(
569 out of
664)
Customer Reviews for Frigidaire - Professional 5.1 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless Steel
Customer Rating
4
Great range
on November 9, 2017
Posted by: Nutman
from Louisiana, United States
[This review was collected as part of a promotion.] Nice looking range with 5 burners. Smudgeproif. Only thing timer diesn't beep loud enough.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
I like the look of the product
on December 8, 2017
Posted by: MBear11
from Massachusetts, United States
[This review was collected as part of a promotion.] I bought this stove about a month ago. My biggest issue is that the stove top is very difficult to keep clean. The shiny black top is spotted very easily and needs to be cleaned almost every time I use it .My previous stove had a similar cooktop but had a gray matte finish which was much easier to keep clean. I'm not a fan of the timer sounds which are too low despite being at the loudest setting. Also would've liked a warmer drawer.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, December 11, 2017
Thank you for sharing your range concerns, MBear11. I recommend applying a few drops of Cerama Bryte cooktop cleaning crème directly to the cooktop. Use a paper towel or a microfiber sponge to clean the entire cooktop surface, making sure not to leave any residue. You can also find the Cerama Bryte Cooktop Cleaner on our website at http://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/ACC200005/. I hope this information is helpful. -Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Beautiful, but was it designed for actual use?
on December 13, 2017
Posted by: kmmink
from Seattle, WA
[This review was collected as part of a promotion.] I love the look of this stove. I bought the matching french door refrigerator, microwave, and dishwasher. Together they are absolutely breathtaking. BUT - I cook daily. I took delivery of the 4 piece set in June and it took 1 day for the stainless surface under a burner to turn a light brown. Magic Eraser, and 2 different stainless cleaning products later - no change. When I first used the oven, the exhaust discolored the vent on the top of the stove, the similar tinted brown color. After a month or two of use, the ceramic burner cover that I use most (front left) discolored around the edge. So now I have a beautiful stove-top that has brown discolorations at the back around the oven vent and around all of the burners, and one ceramic ring that's pinkish at its edges. So....I am certain this would be a great looking stove if you never used it. I will make a point to add photos soon now that I am thinking about it.... ***if there's a product that would take off the brown discoloration I would LOVE to hear about it***
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
does not live up to the word proffesional
on January 10, 2018
Posted by: avid home chef
from New York, NY, United States
nice looking stove but has come with a few flaws.
1. the convection fan is very loud and sometimes makes buzzing sound
2. the cooktop knobs are easily turned on when you brush against them
3. the rubber feet on the grates come off its seems the adhesive used could be better
4. the oven temperature from factory was off 15 degrees
1. the convection fan is very loud and sometimes makes buzzing sound
2. the cooktop knobs are easily turned on when you brush against them
3. the rubber feet on the grates come off its seems the adhesive used could be better
4. the oven temperature from factory was off 15 degrees
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 12, 2018
Hi Avid home chef!
Thank you for taking the time to provide your feedback. Your critique is greatly appreciated, as it allows us to focus on meeting you and other consumer’s needs.
Should you ever need any assistance, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly –CiCi
Thank you for taking the time to provide your feedback. Your critique is greatly appreciated, as it allows us to focus on meeting you and other consumer’s needs.
Should you ever need any assistance, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly –CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Black finish on grid
on January 17, 2018
Posted by: Dina H
from Charlo NB
[This review was collected as part of a promotion.] After the first use there is silver coming thru the black finish on grid
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Glass melted to my pan and chipped away!
on January 31, 2018
Posted by: Saphire274
from Vulcan, MI, United States
[This review was collected as part of a promotion.] The glass top melted to the pan and chipped away! The chip is still stuck to the pan!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 1, 2018
Saphire274, I can only imagine how upsetting this must have been. Take care when placing empty aluminum, glass or porcelain-enamel coated cookware on the ceramic cooktop. The melting point of cookware made with these materials may be reached quickly especially if heated empty, and they may bond to the ceramic cooktop. The melting point of aluminum is much lower than that of other metals. Care must be taken when aluminum pots or pans are used on the cooktop. If aluminum pans are allowed to boil dry when using the cooktop, not only will the utensil be damaged or destroyed, but it may fuse to, break, or mark the ceramic glass surface, permanently damaging the cooktop surface (Page 33 in your Owner’s Manual). We do not recommend using any of the areas that may have been impacted by the loss of integrity, without consulting a service technician first. Should you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday, 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely dissatisfied-AGAIN,AGAIN,AGAIN & AGAIN!!
on February 9, 2018
Posted by: TGT2
from Middle Tennessee
As in our reviews of the side-by-side refrigerator, dishwasher and microwave, we decided to upgrade from our 2008 Professional Series to this newest collection, and have been disappointed ever since.
The range looks good from the outside. Enough said.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 9, 2018
I regret that you are dissatisfied in your range purchase, TGT2. My research using your email address failed to locate any contact, or service request, pertaining to any matter. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth the money
on February 12, 2018
Posted by: jordanthony
from saugerties
Since we have owned this stove in June we have had countless problems. The convection fans rattles when overheated and the stove has been on with a roast. Water doesn't boil easily, it has to have the flame on high and then the flame goes up the size of the pot no matter how big the pot! The grates are to far away from the flame causing this to be a problem with everything. The oven can't seem to keep up with multiple items. The timer can not be heard at all an only beeps once.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, February 13, 2018
I hate to hear of your recent experiences with your range, jordanthony. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com