Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Died at a early age
on November 21, 2018
Posted by: dawgster
from Arizona
Purchased this oven 2.5 years ago. Front panel is dead, tried numerous things to revive.
Owned microwaves for over 40 years with no problems until I bought this expensive now worthless microwave oven. Not impressed!
Owned microwaves for over 40 years with no problems until I bought this expensive now worthless microwave oven. Not impressed!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, November 23, 2018
Hey dawgster, I am terribly sorry to hear that you are not impressed with your microwave. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door Handle
on February 13, 2019
Posted by: BILLSHEP
from Villas, NJ
[This review was collected as part of a promotion.] Pieces that attach the handle to the door are made of plastic. Probably because of heat, they become brittle and break. Not what one expects from a high-end appliance. Where can these parts be ordered from?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 14, 2019
Hello BillShep. Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team regarding a resolution. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn't last
on February 25, 2019
Posted by: Sam17
from St. George, Ut
Only had 2 years and now malfunctioning. Only used convection cooking once because it did notcook that well.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, February 28, 2019
Hello, Sam17.
Thank you for your review and feedback.
I feel awful to learn your microwave has not performed as expected.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 888-203-1389. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
Thank you for your review and feedback.
I feel awful to learn your microwave has not performed as expected.
I have attempted a connection with you via email to gain more insight into your recent experience.
For any immediate assistance or questions, we can be reached at 888-203-1389. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Handle
on March 7, 2019
Posted by: Honeybear
from Abbotsford BC
We purchased this microwave 1.5 years ago during a kitchen renovation along with all the other appliances in the Frigidaire pro series. As others have stated the pieces that attach the handle to the door are made of plastic and fell apart very easily, maybe from the heat. This isn’t what one expects when buying a microwave at this price. We will not be recommending this series of appliances to friends. Feeling disappointed
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, March 11, 2019
Hello Honeybear. We regret to learn that you have had some troubles with the handle of your microwave. Your voice matters to us as we constantly strive to be the best home appliance company in North America. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Expensive machine that only lasts 2 years
on June 26, 2019
Posted by: FredKatt
from Duxbury, MA
Bought over range microwave as part of complete kitchen set. Loved it for 2 years, then key pad went out with error code E-11. Luckily had extended warranty so no cost to fix this time, but repairman said it will probably only last another 2 years because of faulty design of power cable in door. After waiting a month for the back ordered part because all of us are experiencing this problem, the wrong main control board was sent and I have to wait even longer with a house full of guests coming next week. Even after repaired, I will only use this microwave in the future for exhaust fan, overhead light and timer because opening and shutting the door will eventually cut the wires again. Useless as a microwave, although a very nice kitchen ornament.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 9, 2019
Hello FredKatt. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Though no manufacturer can guarantee against repairs or service visit with any of their models, we feel awful to know you have had this trouble. Our team is working diligently to ensure the part is sent to you as quickly as possible. If needed, our team can be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Abysmal product design
on July 8, 2019
Posted by: Jacob L
from Boston, MA
[This review was collected as part of a promotion.] purchased entire kitchen of high end Frigidaire "professional" line with the understanding I was investing in a product that would serve my needs with for a long time. In my experience even an inexpensive microwave will last a good 5 years without issue. However, this microwave failed in the when the stainless steel handle assembly cracked and fell off the mircrowave due to some plastic internal supports. The purchase was made 1.2 years ago, so the device was off warranty and the cost of the replacement handle assembly (190USD) is half the price of a new microwave I am extremely dissatisfied with the quality and will not be purchasing your brand in the future.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, July 11, 2019
Oh no, Jacob L! We're sorry to hear that your experience with your microwave has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
We understand that the handle is broken. . I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Jacob L-188622519)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
We understand that the handle is broken. . I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Jacob L-188622519)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Keypad broke already
on August 19, 2019
Posted by: Srp66
[This review was collected as part of a promotion.] The left side of the keypad doesn’t work after less than 2 months of use. Disappointing. The aesthetics of the microwave are great but I would think this line of Fridgidaire shouldn’t have issues this soon after installation.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 23, 2019
Hello, Srp66.
Thank you for bringing this to our attention. We understand your concerns. We are happy to assist. Be on the lookout for an email for additional information. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for bringing this to our attention. We understand your concerns. We are happy to assist. Be on the lookout for an email for additional information. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave doesn't work anymore
on August 30, 2019
Posted by: METR
I have had this microwave since January of 2017. Use it maybe a few times a day. It stopped working and has a code E-11. My appliance guy looked up the code and said they discontinued the part. I am very disappointed that Fridgidaire has discontinued the part for a microwave that is still being sold.
Response from frigidaire.comBy Online Outreach Specialist, September 4, 2019
Oh no, METR! We hate to hear that this has happened. We will be more than happy to review your account further.
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Written by a customer while visiting frigidaire.com