Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Serious Design Flaw
on December 24, 2021
Posted by: Desarie1
Although this microwave is beautiful, amazing and you will be absolutely in love with it after you install it in your kitchen, sadly the love does not last long! You will soon realize that the aesthetically pleasing control panel across the bottom requires wiring through the door hinge, which means the more you open and close the door (you know use it as a microwave or convection oven) the sooner you get to the wires becoming brittle and breaking causing intermittent working to rarely working and sometimes shutting off in the middle of finally working. All of this starts to lead me to wonder is it safe at this point to keep it plugged in and of course at the same extremely mad that my husband and I spent so much money on this microwave, not to mention the extra work required to install it and now we will likely have to replace it after not even 3 years of use!
Response from frigidaire.comBy Christy, Online Outreach Specialist, December 28, 2021
Thank you for sharing this concern with us. We’d love to hear more about this from you and see how we can help! Please don’t hesitate to connect with us for assistance with your microwave via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We’ll be here to help! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
BROKEN DOOR HANDLE
on March 21, 2021
Posted by: Zaidah
I Had purchase this microwave about only two years ago and the handle is been broken for half of the time that i had it , the reason I haven’t change it its because just to purchase a new one is ridiculously expensive ! There should be a recall about this product. I hope the company will help me with a new door handle
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 29, 2021
Hi, Zaidah!
Thanks for reaching out with your concerns. We're sorry to hear that you're having issues with your handle! We know how difficult those can be to replace and will be happy to see what we can do to help. Please be on the lookout for an email from us!
Best,
Ashton
Thanks for reaching out with your concerns. We're sorry to hear that you're having issues with your handle! We know how difficult those can be to replace and will be happy to see what we can do to help. Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
PROFESSIONAL SERIES? HAS CHEAP HANDLE THAT BREAKS
on April 24, 2021
Posted by: BrokenHandle
[This review was collected as part of a promotion.] I have owned this microwave for a couple of years. We also have the matching professional series double wall oven. We like to eat and cook. We are NOT heavy users of the microwave. I might use it to warm up my coffee, for popcorn once or twice a week and maybe to melt butter on occasion. So this Microwave is overkill for what we need but that said would you expect the handle to just Crack and break? NO NO NO, You would not expect that.
There is a super cheap plastic bracket that holds the nice metal handle to the door. It just cracked off today when opening the microwave door. Can't say we use this much to warrant that. We certainly aren't rough when opening the microwave. I would hardly say we abused the handle. This is likely out of warranty and an inconvenience to fix
Other complaints. On more than one occasion the dispaly buttons don't respond when you push the buttons and half of the display buttons won't light. You then have to unplug the microwave, wait a minute and plug I back in.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 3, 2021
Hello, there! We feel terrible to learn you’re having this experience. We can understand your disappointment. We show you were able to connect with our Customer Care Team, and you’re in the process of getting this issue taken care of. Please reach out to us via Live Chat if you have any additional questions. Thanks again for sharing your feedback. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor design
on June 18, 2019
Posted by: Maggie9238
from San Jose, ca
The microwave has great features, but I have the same problem as other users. The wire handle was cut in two years of usage, so the microwave no longer work.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, June 24, 2019
Hey, Maggie9328! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
We would like to gain a little bit more insight to assist with your concerns. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Maggie9238-188247925)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase. Please also include pictures and a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
We would like to gain a little bit more insight to assist with your concerns. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (Maggie9238-188247925)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your microwave's model, serial number and date of purchase. Please also include pictures and a brief description of what you have experienced. For immediate assistance, please contact us at 1-800-374-4432; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control pad stopped working
on December 25, 2021
Posted by: paidtoomuch for microwave
I have loved this microwave for about 5 years. Recently the control loaner in the door stopped working. This is due to the constant opening and closing of the door I would assume. The wires are wrapped in a flex wrap mesh material. Poor design. This will continue to happen until Frigidaire puts a hard conduit feed for the wires so they don’t get twisted and pinched. Very dissatisfied due to the cost of this microwave. Thought I would see atleast 10 years out of it considering I clean and maintain it very well.
Response from frigidaire.comBy Briana , Online Outreach Specialist , December 29, 2021
Hello, Valued Consumer! Thanks for sharing your feedback with us. We are sorry to hear that you have not had the best experience with your microwave. Your feedback will help us understand our strengths and identify areas for growth. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
If front buttons stop responding to touch, read this fix
on December 30, 2022
Posted by: BLnj
In case anyone is having the same issue as in the video, I was able to fix mine. The wires in that come from the door and go into the main unit are broken. The hinge design with these wires is crappy and it looks like it wears away on the wires. I took my door off and checked those wires and they are indeed broken. You can solder new wires to replace the broken ones and wrap them up with electrical tape.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Key Pad Stop Working
on November 29, 2018
Posted by: AmySchmitt
from Collierville TN
We've had this product along with the rest of the line for about 2 years(our warranty is also out), and now the microwave/convection will not work. I was very unhappy on Thanksgiving when it stopped working, and I could not use it to help with all the cooking. I'm surprised after 2 years that such an expensive product would just stop working.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 3, 2018
Hey AmySchmitt, I am terribly sorry to hear that you are unhappy with your microwave. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken (latch bracket) after 2 years
on March 8, 2019
Posted by: MsFixedItAgain
from Toronto, Ontario
[This review was collected as part of a promotion.] This OTR Microwave was only being used as a simple microwave and was always difficult to open. This microwave broke down after 2 years of usage. As soon as the microwave is plugged into an electrcal outlet, it trips the circuit breaker. Upon diagnosis, we needed to replace the worn out latch bracket and added silicone dry lubricant to allow a smoother door opening. This professional grade and expensive microwave should not be broken just beyond the 1-year warranty period. I was very disappointed with this simple quality defect and would not recommend this OTR microwave.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , March 11, 2019
Hello, MsFixitagain. Thank you for bringing your experience to our attention. It is not our intent for our consumers to go through experiences such as yours. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 830 am-8 pm EST. Kindly, R'Shaye
Written by a customer while visiting frigidaire.com