Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Handle cracked off
on September 12, 2021
Posted by: Kelly22
Two years old and handle cracked completely off! The vent cover cracked as well. Very disappointed!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 13, 2021
Hi, Kelly22!
Thank you for reaching out. We're sorry to hear that some parts have cracked on your microwave! If you still need assistance, we will be happy to take a look and see what we can do to help. Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
Thank you for reaching out. We're sorry to hear that some parts have cracked on your microwave! If you still need assistance, we will be happy to take a look and see what we can do to help. Please be on the lookout for an email from us to continue this conversation.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Professional Microwave Handle bracket is cheap and falls apart
on September 27, 2021
Posted by: Chas F
[This review was collected as part of a promotion.] We purchased the Frigidaire Professional fridge, stove, and microwave last year. The microwave handle just cracked and fell off. Do not buy this unit. The unit works great, but the handle issue now makes it worthless. I will let readers know what Frigidaire can do to resolve this. The grip bar is steel and the bracket that holds it on is cheap plastic and falls apart.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, September 28, 2021
Hi, Chas F!
Thank you for your photo and review! It's great to hear that the microwave is working so well for you, and we're sorry to hear that the handle has broken. This is not what we would want for you and we would like to see what options we have to assist. At your earliest convenience, please feel free to chat with us online at Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your photo and review! It's great to hear that the microwave is working so well for you, and we're sorry to hear that the handle has broken. This is not what we would want for you and we would like to see what options we have to assist. At your earliest convenience, please feel free to chat with us online at Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not reliable
on November 22, 2021
Posted by: DaveH67
Worked great for about 3 years then quit. We replaced it with the Sam model and it happened again. I won’t buy another.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 24, 2021
We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home, DaveH67.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST).
We hope to have an opportunity in the future to restore your faith in the Electrolux brand.
Best Wishes, Christy
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST).
We hope to have an opportunity in the future to restore your faith in the Electrolux brand.
Best Wishes, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
plastic clunk-a-junk
on December 6, 2021
Posted by: airfryerhereIcome
After only 3 years of use the handle pulled away from the door and also started to crack. The door opens and closes with loudly and with difficulty, this probably contributed to the handled breaking. The exhaust fan initial setting is the highest-shouldn't this start out at the lowest, less noisy level and work up as needed? The finish is not very durable.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, December 9, 2021
Thanks for reaching out today! We appreciate the feedback on your microwave experiences. We’re eager to investigate what options of assistance that may be available. Be sure to check your email. We will be in touch shortly to gather more details. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
4yrs out of a PRO SERIES??
on March 22, 2022
Posted by: CD954
Let's start by saying if I would have reviewed this even a year ago would have been 5stars hands down love everything about it however it now no longer works switch in door or something and torn stainless steel see attached picture. Bought everything in this series for kitchen remodel. Spent thousands on something I thought was of very high quality from a trusted name brand and basically told its out of warranty
Response from frigidaire.comBy Christy, Online Outreach Specialist, March 24, 2022
Thank you for making us aware of your recent experience. We regret to hear that your refrigerator is not performing as expected. Please know that we are committed to giving you the assistance you deserve. Please look out for an email from us. We are here to help! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
EXTREMELY EXTREMELY disappointed
on February 19, 2023
Posted by: Vic333
I bought this unit brand new 3 years ago, it's only actually been used for less than 2 years. One day the control panel just went out and I haven't been able to use the microwave, light or ventilator system on here. The unit can be plugged in but no matter what you press, it doesn't register. I've had a multitude of microwaves over the past 20 years and have never expected that the most expensive one would be the shortest living product. Not having access to not only a microwave, but the ventilation and light is just extremely disheartening. Thought that I would get a professional unit that's named Frigidaire Professional, but I absolutely didn't. Makes me want to refrain from ever purchasing a Frigidaire product again.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, February 22, 2023
Good day, Victor!
We certainly apologize for your experience with your microwave and any inconvenience it may have caused you. Based on the details provided, we were able to see that you were able to speak with consumer care recently, and a resolution was provided. Should you need any further assistance or have any questions, please connect with us via live chat or phone at (800) 374-4432 from Monday to Friday, 8:30 a.m. to 8:00 p.m.
Best Regards,
Lauren
We certainly apologize for your experience with your microwave and any inconvenience it may have caused you. Based on the details provided, we were able to see that you were able to speak with consumer care recently, and a resolution was provided. Should you need any further assistance or have any questions, please connect with us via live chat or phone at (800) 374-4432 from Monday to Friday, 8:30 a.m. to 8:00 p.m.
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unrealiable
on March 17, 2023
Posted by: Blaine89
Purchased this to be installed in newly built house. Has been in use 15 months and already have experienced 2 major problems: 1/2 of the control panel doesn't function and the door handle snapped off when it was simply being pulled open. Loved the functionality of this microwave, but it should be recalled due to these problems. Ridiculous to pay this much money for something so unreliable.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, March 21, 2023
Good day! We hate to hear that your microwave is not operating properly so soon into its lifespan. We strive to ensure we provide the best experience possible for our consumers. For us to further investigate, please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist.
Best regards,
Lauren
Best regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best microwave ever purchased
on July 17, 2015
Posted by: VMeg
from North Easton, Easton, MA, United States
Every feature is perfect. Very easy to navigate. Stainless steel leaves no fingerprints
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com