Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
DO NOT BUY THIS PRODUCT!
on June 17, 2020
Posted by: New Jersey 2017
I purchased this product on June 29, 2017, accepted delivery and installed it for use in August. After less than three years of use, it no longer works. The microwave continually trips the breaker as described by other reviewers. The breaker was replaced to confirm that the issue lies with the microwave's attempt to pull too much power, from it's dedicated breaker.
My family purchased a complete set of kitchen appliances in 2017 with the expectation that we were paying a premium price to purchase a quality product that would last. I called Frigidaire before posting here to find out if there were any recalls on this item due to the numerous reviews indicating this exact problem. I was told there are no recalls and that the company will not stand behind it's product beyond the initial warranty period.
A disappointing lesson learned. There is no point in purchasing a product with any expectation of quality and reliability over time. A sad statement.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 23, 2020
Hello, New Jersey 2017!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire microwave. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trip circuit breaker and doesn't start
on August 4, 2020
Posted by: Chris18921
[This review was collected as part of a promotion.] This is a 2,5 years old microwave. It used to work fine, but now everytime I hit the start button, it trips the circuit breaker. A technician did take a look at and confirmed the microwave causes the issue.
However the fan and light work well, but I cannot use the microwave for the reason I purchased it.
However the fan and light work well, but I cannot use the microwave for the reason I purchased it.
I wouldn't recommend this appliance.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 21, 2020
Hi, Chris18921!
Thank you for your feedback. We are not happy to learn of your experience with the microwave not starting. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will document your feedback to our design and engineer teams, in hopes to serve you better in the future. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are not happy to learn of your experience with the microwave not starting. We make every effort to manufacture quality products and your concerns have not gone unnoticed. We will document your feedback to our design and engineer teams, in hopes to serve you better in the future. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after 2 years
on September 9, 2020
Posted by: shoemom
This is a beautiful microwave that has many great features. It should not need to be repaired after 2 years! The panel board needs to be replaced as well as the humidity sensor. I can buy a new microwave for less than the cost of repairs. I'm so disappointed in this brand.
Response from frigidaire.comBy Online Outreach Specialist, October 12, 2020
Oh no, shoemom! We're saddened to hear that your microwave hasn't performed as expected.
We'd like to help and review your unit's service calls. At your convenience, please take a moment to send us an email to socialcare@frigidaire.com, along with your microwave's model & serial number, address, telephone number, email address, and date of purchase so that we can see what solutions we might have to resolve your issues. Kindly, Courtney
We'd like to help and review your unit's service calls. At your convenience, please take a moment to send us an email to socialcare@frigidaire.com, along with your microwave's model & serial number, address, telephone number, email address, and date of purchase so that we can see what solutions we might have to resolve your issues. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
DON'T WASTE YOUR MONEY
on September 20, 2020
Posted by: kdd08075
I have purchased two of these microwaves in the last 4 years. Both lasted less than two years. Very disappointed....for the price point this product should last longer.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 19, 2020
Hello, kdd08075. I’m disappointed to hear your microwave(s) haven’t performed as expected. If we can be of any assistance, please contact us directly. You can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Second one
on December 1, 2020
Posted by: kneecee
[This review was collected as part of a promotion.] This microwave is part of a suite of kitchen appliances that I purchased in 2017. The left side of the circuit board broke. No light, no fan, no defrost, all the things that are used all the time. This happened in 2019, just outside of the warranty. The part, repair and service call were about the same cost as buying a new one. So a new one was purchased. I have told my family to be gentle when closing the microwave door. Maybe that was how the circuit was damaged. Not sure. If I didn't have the matching appliances, I would not have purchased this microwave again. The salesman where we bought the appliances confirmed that they have a problem with this model and we are not the first to have this issue.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Handle is weak and easily breaks
on April 9, 2021
Posted by: SHD18
[This review was collected as part of a promotion.] My handle has already broken and cocas appliances where I purchased it wants 130 for the handle and 179 to put it on. I love the appliances but it looks terrible with a broken handle.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 21, 2021
Hi, SHD18!
We're terribly sorry to hear that your microwave handle has broken! We would be happy to see what we can do to help. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can do so.
Best,
Ashton
We're terribly sorry to hear that your microwave handle has broken! We would be happy to see what we can do to help. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can do so.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Handle is weak and broke
on April 21, 2021
Posted by: Sashajo301
The handle broke and my husband tried to fix it less than 3 years old. He ended up dropping the door, and it got dents. We just replaced the whole microwave. The door handle is chrome and not stainless steel. Now it doesn’t match the other appliances. Very disappointed that Frigidaire is cutting corners.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 29, 2021
Hi, Sashajo301! We are not pleased to know you had that experience with your microwave. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Don't hesitate to reach out to us if you should need any assistance with your current microwave. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great in every way until it stops working after only 2.5 years
on June 22, 2021
Posted by: LenLo
2.5 years old and now blows the circuit breaker every time you turn it on. My old one which came with the house worked perfectly for 18 years.
The features are great but the wife is less than impressed. This was supposed to be an upgrade.
It's not worth paying someone to come fix it, it would like cost half of what a new one would and now I'm stuck with a microwave that probably will not make it another 2.5 years so I get to pay 2.5 times for the same thing.
Does anyone know where to find a service manual? Model: FPBM3077RFB
Response from frigidaire.comBy Online Outreach Specialist, June 28, 2021
Hey, LenLo! We're sorry to hear that this is happening with your microwave and would like to see how we can help.
We recommend performing a reset by turning the power off to the unit for 30 seconds to see if this helps. If not, please reconnect with us via chat at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
We recommend performing a reset by turning the power off to the unit for 30 seconds to see if this helps. If not, please reconnect with us via chat at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com