Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
good value
on July 12, 2017
Posted by: CarolDee
from Long Island, NY
[This review was collected as part of a promotion.] Purchased with other appliances in the Professional series. It is quiet, works well, looks beautiful !
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful
on March 13, 2018
Posted by: Chris Night
from Providence, RI
I had to replace the door (keypad issues) two times before I finally received a brand new microwave. Then about a year after having my replacement microwave the plastic component that supports the microwave dish started to melt. I also had several issues with my refrigerator that was part of this professional series also junk.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 Replacements and another goes out
on July 10, 2018
Posted by: Elishia
from Rio Rancho, NM
We changed all of our applications to Frigidaire Gallery products and have nothing but problems with this microwave. We had to replace the first one within 3 months because the heating coil went out. Now a year and a half later on our second the control board has gone out. After hearing all the reviews about frigidaire I was confident we had made a good purchase, I'm sadly to say I am highly dissatisfied and will not continue to buy any frigidaire product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, July 12, 2018
Yikes, Elishia! I hate to hear that you have had such bad luck with your microwave. We would like to see how we can help. Please reach out directly at 1-888-203-1389 to provide more details. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Steam & Moisture
on January 10, 2019
Posted by: xxyy
from mukilteo, wa
Less than a month old. Microwave fills with steam and condensation after heating food i.e. piece of quiche for 2 minutes. Can write your name on the condensation inside the door. Inside fills with steam. Service tech from local dealer says the fan is working!! What a joke. I am 66 years old and have never seen this on any of my microwaves.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 14, 2019
Hello, xxyy. Thanks for your feedback. Although we may not be able to implement every suggestion we receive, we will continue to use feedback like yours for future reference.
Condensation is a normal part of microwave cooking. Room humidity and the moisture in food will influence the amount of moisture that condenses in the microwave oven. Covering food items should reduce or even eliminate condensation. Ensure that the ventilation openings are not be blocked. You may view further information on page 6 of your Owner's Manual, here: http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495151en.pdf.
Should you require further assistance, feel free to contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
Condensation is a normal part of microwave cooking. Room humidity and the moisture in food will influence the amount of moisture that condenses in the microwave oven. Covering food items should reduce or even eliminate condensation. Ensure that the ventilation openings are not be blocked. You may view further information on page 6 of your Owner's Manual, here: http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495151en.pdf.
Should you require further assistance, feel free to contact us via phone at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
Written by a customer while visiting frigidaire.com
Customer Rating
1
No more Frigidaire products for me!
on January 19, 2019
Posted by: Michael Th
from Atlanta, GA
I purchased this microwaver about 2 years ago, and like others have said, the display stops working, it stops heating, and today it finally died. Over the time I've had it, I've had to unplug it for a few hours before it works again. The cord that runs from the display through the door hinge of the microwave constantly caused the unit's display to blink or go out completely. Sometimes the microwave seemed to working since the turntable was moving and the inside lights were on, but it was not heating the food. This is the second Frigidaire professional series microwave I had, after the 1st one died after about two years. I was fooled twice by its good looks, but I won't be fooled by this brand again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, January 22, 2019
Oh no, Michael Th! I hate to hear that this has happened. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Don't by a Frigidaire product
on May 20, 2019
Posted by: splinternj
from Brick, NJ
I bought five kitchen appliance for a new kitchen two years ago. So far, the refrigerator had to have a complete new ice maker installed, the range wouldn't light and had to be repaired and now my microwave door broke at the hinge and I have been waiting for a replacement for five weeks. It's a waste of time calling them because unless you have a lot of time waiting while placed on hold don't bother.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 21, 2019
Hi, Splinternj! We certainly apologize for any matters you have experience with your purchases, and any inconvenience it has caused you. In researching, we were unable to locate any contact with us pertaining to your microwave. So that we are able to ensure that you are properly being assisted, we would like for you to give us a call 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
controls won’t work due to faulty wiring!
on January 25, 2020
Posted by: HCas
[This review was collected as part of a promotion.] We bought our house Dec 2018 and appliance came with it. Since last month we are having trouble with making the controls work, we’ve been having to open and close the door to make controls work as the wire runs at the door hinge. Of course it would be doing that right after our 1 year warranty is up! I have never had this kind of problem with other microwave brands! Don’t buy this expensive microwave, it’s not worth it!!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 28, 2020
Hello, HCas.
I apologize and understand your concerns with your microwave. I would love the chance to speak with you more about your experience. Please check your email for further assistance. Should you need immediate assistance, feel free to call us at 1-800-374-4432, Monday through Friday, 8:30 AM-8 PM EST.
Regards,
R'Shaye
I apologize and understand your concerns with your microwave. I would love the chance to speak with you more about your experience. Please check your email for further assistance. Should you need immediate assistance, feel free to call us at 1-800-374-4432, Monday through Friday, 8:30 AM-8 PM EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor quality. Poor manufacturing.
on February 5, 2020
Posted by: John Mike
[This review was collected as part of a promotion.] I bought the professional series appliances for home remodel and the microwave has been replaced twice and now it fails to start at all. It appears the wiring from the unit to the door has frayed. Ice maker in the door of the refrigerator has quit working too. I will look for other brands next time I purchase and not rely on the name Frigidaire anymore. There’s no one close to us to repair.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, February 6, 2020
Hi, John Mike.
Thank you for stopping by and making us aware of your recent experience.
I feel bad to learn about the matter concerning your microwave. I can understand your concern when your appliance doesn’t perform as expected.
I understand you’re having trouble locating a service provider in your area. You may visit http://www.frigidaire.com/Owner-Center/Locate-Service--Parts/ to find a provider in your area.
If you need additional assistance, please let us know! You may chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team and Live Chat Team are available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for stopping by and making us aware of your recent experience.
I feel bad to learn about the matter concerning your microwave. I can understand your concern when your appliance doesn’t perform as expected.
I understand you’re having trouble locating a service provider in your area. You may visit http://www.frigidaire.com/Owner-Center/Locate-Service--Parts/ to find a provider in your area.
If you need additional assistance, please let us know! You may chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team and Live Chat Team are available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com