Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Low Quality
on November 25, 2023
Posted by: AmandaL833
I would not recommend this microwave or Frigidaire in general. I have had this microwave for 22 months and it stopped working. That is unacceptable for such a pricey microwave to stop working in less than 2 years. There are many reviews of customers who experience the same issue.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 27, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. We’re sorry your experience didn’t match your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Love it, but...
on December 22, 2015
Posted by: Madonah45
from Colorado, United States
We purchased this (new) about six weeks ago as a set for our new home. The problem is that, since I used the convection oven one time, the microwave only works intermittently. I'm attaching a video. You put in the time desired for cooking, press 'start', and the light comes on but nothing happens. This is not counting down a timer; if it goes to zero, it just shuts off. But does not cook anything. The only way to get it out of this is to unplug the entire unit. Has anyone had this problem? We don't know what to do and don't even know how to search a solution as we're not sure what the problem is!
No, I would not recommend this to a friend.
(click to see the video)
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 14, 2016
Hi Madonah45. Thank you for submitting this review. We have reached out to you via email directly to offer assistance. At your convenience, please check you inbox. Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT RECOMEND
on September 11, 2019
Posted by: unclelucch
I DO NOT FEEL THIS PRODUCT IS RELIABLE , IT FAILED AFTER TWO AND A HALF YEARS. A LOT OF MONEY FOR A SHORT SPAN OF TIME.
Response from frigidaire.comBy Online Outreach Specialist, September 13, 2019
Hey, unclelucch! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive and want to see how we can help!
Please look for our email communication to you shortly. Kindly, Courtney
Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
18 months old and now will not turn on.
on February 17, 2020
Posted by: Nomicro
[This review was collected as part of a promotion.] We Purchased this microwave 18 months ago and it now does not even turn on. This is. Very disappointing. We loved this product up until it failed after such a short length of time.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 19, 2020
Hello, Nomicro. Thank you for sharing your experience with us. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
eEasy to use
on May 4, 2015
Posted by: bill
from Calistoga, CA, United States
Best microwave I have ever owned! I would recommend this microwave to all my friends and family.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Brand new and didn't work!
on July 21, 2016
Posted by: vikinggeorge
from Portland, OR, United States
This over the stove microwave/convection oven was purchased brand new and was installed by an electrician. We paid for him to install it. After trying it the first time, almost nothing happened. The lights, the fan, clock, clicking various options on the front demonstrating visually what should be happening all worked, but that was it. The turntable wouldn't move, and nothing would heat up. Everything remained cold inside the unit. What a disappointment to say the least! I tried everything, but ended up calling the company we purchased it from, and they wanted to send a repairman out to fix it, which they did. Upon his arrival and talking to him, my wife decided she didn't want a fix to a brand new never been used microwave. Thus, he left. After talking to the company they decided to send out a brand new unit and install it for free, which they normally don't do. We were very fortunate they did this as it is not cheap to have it removed from above the stove and then reinstalled. Anyway, it was done and so far is working fine. Unfortunately I feel little confidence that this unit will last for any period of time without future difficulties. Time will tell. This whole process took several weeks and proved an inconvenience for us as we always use it.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Troubled Micowave/Convection, lemon.
on August 14, 2016
Posted by: AndyK
from Denair, CA, United States
Have microwave convection for 5 months. After a month fan stopped working. Company Tech replaced circuit board, checked microwave now turntable does not work. Tech came back needs to replace circuit board again, says MW only pulling 15 volts, Think I bought a lemon appliance. Unfortunately Cannot recommend product, my intuition tells since this first MW/Convection oven their design of this product was bad and especially electronics.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, August 25, 2016
AndyK- I can only imagine how disappointing this matter has been for you. After locating and reviewing your consumer account, it appears that we were able to rectify the issue and provide a satisfactory resolution. I also will be happy to pass along this information to our Design Team for research, design, and growth opportunities. Please feel free to reconnect with us directly should you have any other questions. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality microwave
on March 14, 2019
Posted by: Sara158
from East Aurora New York
[This review was collected as part of a promotion.] This microwave is 2 years old and when we attempt to use it, the circuit breaker is blown. We have an extended warranty and it has been at the repair place for a month already. They have tried 2 different parts and are now awaiting the 3rd part (a new board). Why oh why can’t they just declare it infixable and give us the buy out! I have been without a microwave for 5 weeks now!
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye , Online Outreach Specialist , March 19, 2019
Hello, Sara158. We understand your concern. We are confident the service provider is doing everything they can to resolve your concerns. Should you need additional updates regarding your appliance, please contact the service provider. Kindly, R'Shaye
Written by a customer while visiting frigidaire.com