Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Hing on micrave opening has fringed wires
on December 25, 2021
Posted by: Jekyll you
We are having the same problem with the wire on the hing fraying as was reported by another customer. Is this part replaceable. The microwave will not even turn on at this point. It was very costly and I do not want to have to replace it.
Response from frigidaire.comBy Briana , Online Outreach Specialist , December 29, 2021
Hello, Jekyll you! Thank you for your review. We are sorry to hear about your concerns with your microwave. This is certainly not the experience we would want for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken with 2 years of limited use
on February 27, 2023
Posted by: DianneDE
My husband and I purchased 12/20 and live at another home 1/2 of each year. We use our microwave on a limited basis and know not to open microwave while it is running - and yet here we are at 2 years, 2 months and we are advised that our Frigidaire Professional series microwave is broken and to repair will cost more than purchasing a new microwave!!??? Shameful poor quality, American made product should not fail so quickly with such limited use!!??
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 2, 2023
Hi, Dianne! We're disheartened to hear that your microwave didn't perform as expected. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Rest assured that we value your feedback and will work on manufacturing quality products. Should you have any other concerns we may be able to help with, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
on July 21, 2023
Posted by: MK14
The microwave itself works like a dream. The poor design or construction of having a metal handle with PLASTIC brackets over a range to attach the handle is awful! The plastic is not resistant, the plastic must warp and somehow. We have owned our microwave for just 5 years and the handle has come off 2x already. We don’t use the microwave all that much and there are only 3 people in our house. Poor construction! The brackets should be made of silicone or something that can withstand heat and not warp.
Response from frigidaire.comBy Rox, Online Outreach Specialist, July 24, 2023
Hello, MK14! We're saddened to hear that you've experienced issues with your microwave. Please know that this is certainly not the effortless experience we strive to give. Our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Rest assured, your feedback will not go unnoticed. If you have any additional suggestions, comments, or concerns, please let us know! You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Could be better
on July 17, 2015
Posted by: grumpy
from Union Bridge, MD, United States
Beeper could be louder. If you’re not standing by the microwave you can’t here it over other kitchen noises. The unpacking instructions on the outside of the box don’t match what you will find in the box. You have to take the microwave out of the box to get to the mounting plate. The Installation booklet list of ½” drill size is WRONG. Go by the sizes listed on the “Top Cabinet Template.”
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Mixed blessing
on January 21, 2016
Posted by: Greg Turnbull
from Hawaii
after one month of light use the controls freeze intermittently.
now the clock is thonly thing working and there is an error number (E11).
Even after turning the power off and on, this still happens. Whatever is wrong, the failure is progressive — first no convection, then no microwave, then not power at all (fan, light, etc.)
now the clock is thonly thing working and there is an error number (E11).
Even after turning the power off and on, this still happens. Whatever is wrong, the failure is progressive — first no convection, then no microwave, then not power at all (fan, light, etc.)
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sensor cook, doubles as an oven, easy to keep clea
on January 22, 2016
Posted by: Cwilliams
from San Diego, CA, United States
I bought this 6 months ago, and my family uses it everyday. It's easy to use, has smart button features such as sensor cook for rice, bacon, breakfast sandwiches. It also doubled as an oven so when you are entertaining you have two ovens and it is easy to keep clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
RandyM
on May 13, 2016
Posted by: randy57
from Jamestown, KY, United States
I bought this microwave in the winter with all the other appliances. First refrigerator didn't work and I lost most of my food. The microwave has a panel next to the handle that was attached with double sided tape. it will not stay fixed. Bad design. I went to the dealer to show them and their display was the same. The dealer said they ask the Frigidaire rep about this and she said they had not had any complaints. I cant understand why the two I have seen both have the same problem and you are not aware of the issue. My unit is still not fixed and I'm disappointed with the quality for the price. I went back to Frigidaire because I had good service from my last set of appliances.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy:(
on November 16, 2016
Posted by: farmboy43
from PA, United States
[This review was collected as part of a promotion.] We installed this unit in our newly upgraded kitchen. For the first few weeks we only used the microwave that worked fine. When we tried to use the convention oven we noticed the unit shut off before the recommend cooking time with an error code. Same thing when we tried convection cooking a day or two later and was getting extremely hot. The unit has been in the repair shop for almost two weeks. Hope we have better luck with our new Frigidaire stove!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 19, 2016
On behalf of Frigidaire, we apologize for any inconvenience your appliance has caused you and your family, farmboy43. This is absolutely not the experience we wish upon any of our consumers. We regret that you had to have a service call so soon and unexpectedly. Though no manufacturer can guarantee against repairs or service visit with any of their models, Frigidaire does stand behind their products and services. I have every confidence in our Authorized Service Provider, and that your recent service appointment has resolved the matter. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com