Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Broken handle
on February 1, 2023
Posted by: Ionela
[This review was collected as part of a promotion.] In less than 2 years of use I literally just opened the door and I was left with the handle in my hands. We also have the refrigerator from them that also started to break parts after one year ( we have it for less than 2 years as well )
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 3, 2023
Hi, Lonela!
We're sorry to hear that your microwave handle has broken! While we are limited in the assistance we can provide once the warranty has ended, we would be happy to see what we can do to help with a resolution. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We're sorry to hear that your microwave handle has broken! While we are limited in the assistance we can provide once the warranty has ended, we would be happy to see what we can do to help with a resolution. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
modern technology for cooking
on February 20, 2023
Posted by: andyd328
[This review was collected as part of a promotion.] beautiful and stylish this microwave does it all and look good doing it very easy to use and gives you all of the features you are wanting.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design caused fire hazard within 15 months
on June 10, 2023
Posted by: MLB 22
After 15 months of normal use, it stopped working. Repair person found oil inside the part containing the wiring which is a fire hazard. The poor design does not separate the area with wiring from the area of air intake from cooking below. Do not buy this model. Extended warranty was unwilling to cover this.
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 12, 2023
Hello meganshope,
Oh no! Thank you for bringing this up to our attention, we're saddened that this happened. Please know that we do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Oh no! Thank you for bringing this up to our attention, we're saddened that this happened. Please know that we do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Just falling apart
on June 17, 2023
Posted by: Ash91
This thing sucks. It would be fine if it wasn’t just falling apart. Today the handle broke off from normal use.
If your handle can to withstand being opened and closed, which is it’s intended function, then there’s faulty production.
If your handle can to withstand being opened and closed, which is it’s intended function, then there’s faulty production.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, June 20, 2023
Good day! We are sorry to hear that you have had to deal with these circumstances. Please accept my heartfelt apologies for the disappointing experience, but please know that I sincerely appreciate you bringing this to my attention. To quickly address your concern, Please reach out to us by Live Chat or by phone at 800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, so we can assist you.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cooks well enough, but not worth the price
on July 21, 2023
Posted by: nicole2023
We have been disappointed in this microwave a few times now, but tonight takes the cake. The first couple of times our microwave stopped working, the whole left side of the front panel stopped working. It was inconvenient but some features were usable. Then the right side stopped working, which essentially made this useless because we could not stop or start cooking. We eventually got it fixed and it worked fine. Tonight I tried reheating something for 15 seconds and when I tried to open the microwave door, the handle broke off. This microwave is more trouble than it’s worth and I’m not even sure how to get the door open without a handle.
Response from frigidaire.comBy Rox, Online Outreach Specialist, July 24, 2023
We're disheartened to learn that this has been your experience with your microwave, Nicole. This is certainly not the effortless experience we strive for our customers, such as yours, to have. We know the importance of having an appliance that works as designed, and we would like to ensure that we are able to deliver that to you. So that we can do so, please contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unhappy in NW Arkansas
on December 16, 2023
Posted by: BuilderJo
If I could give 0 stars I would. This microwave works great when it works. I have purchased 2 of these because the break the month after the warranty runs out. The board just says unplug. Don't waste your money. I am disappointed in Frigidaire.
Response from frigidaire.comBy Owen, Online Outreach Specialist, December 18, 2023
Hello BuilderJo,
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for bringing this up to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great when it Works, but that time is limited. It will break.
on December 26, 2023
Posted by: Matt R
Bought this microwave as an appliance package in 2018. Had to replace it under warranty in 2020 because the door broke. And now in 2023 I am having to replace it again because it completely stopped working, the electric board on it froze and there's no fix.
When it works, it's a great microwave. But it will break on you, its not made to last.
When it works, it's a great microwave. But it will break on you, its not made to last.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 28, 2023
Hello! We're sorry to hear that this has been your experience with your dishwasher and we would love the chance to review your concerns. We would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Love it, but...
on December 22, 2015
Posted by: Madonah45
from Colorado, United States
We purchased this (new) about six weeks ago as a set for our new home. The problem is that, since I used the convection oven one time, the microwave only works intermittently. I'm attaching a video. You put in the time desired for cooking, press 'start', and the light comes on but nothing happens. This is not counting down a timer; if it goes to zero, it just shuts off. But does not cook anything. The only way to get it out of this is to unplug the entire unit. Has anyone had this problem? We don't know what to do and don't even know how to search a solution as we're not sure what the problem is!
No, I would not recommend this to a friend.
(click to see the video)
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 14, 2016
Hi Madonah45. Thank you for submitting this review. We have reached out to you via email directly to offer assistance. At your convenience, please check you inbox. Kindly, Anna
Written by a customer while visiting frigidaire.com