Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Door wont function worn harness
on November 25, 2022
Posted by: Tom Dav
[This review was collected as part of a promotion.] The microwave is only 2 years old and the wires on the harness connecting the door are worn and broke. This poor design caused the microwave not to work any longer. Could I receive a new door with the harness.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, November 28, 2022
Oh no! We are terribly sorry to hear you have had this experience. Please give us a call so we can explore what options are available for assistance.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Over stove in Jayco Seneca RV
on January 14, 2023
Posted by: Joesmicro
[This review was collected as part of a promotion.] Beautiful
Written by a customer while visiting frigidaire.com
Customer Rating
2
CONTROLS NOT WORKING
on January 16, 2023
Posted by: Spooky24
We installed this microwave 2 years ago and now the controls have failed and this very expensive microwave is not functional. Started just showing the time but not responding to button presses. Then would display an “unplug” message. We tried to unplug it and reset the breaker several times, but still nothing only the message showing unplug. What is going on with this microwave????
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 17, 2023
We are sorry to hear about your experience with your appliance. If you have unplugged your microwave and turned it back on after a minute or two and it is still not working, you could be having issues with the control board or possibly the membrane switch.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken handle
on February 1, 2023
Posted by: Ionela
[This review was collected as part of a promotion.] In less than 2 years of use I literally just opened the door and I was left with the handle in my hands. We also have the refrigerator from them that also started to break parts after one year ( we have it for less than 2 years as well )
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 3, 2023
Hi, Lonela!
We're sorry to hear that your microwave handle has broken! While we are limited in the assistance we can provide once the warranty has ended, we would be happy to see what we can do to help with a resolution. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We're sorry to hear that your microwave handle has broken! While we are limited in the assistance we can provide once the warranty has ended, we would be happy to see what we can do to help with a resolution. Please feel free to reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
modern technology for cooking
on February 20, 2023
Posted by: andyd328
[This review was collected as part of a promotion.] beautiful and stylish this microwave does it all and look good doing it very easy to use and gives you all of the features you are wanting.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor design caused fire hazard within 15 months
on June 10, 2023
Posted by: MLB 22
After 15 months of normal use, it stopped working. Repair person found oil inside the part containing the wiring which is a fire hazard. The poor design does not separate the area with wiring from the area of air intake from cooking below. Do not buy this model. Extended warranty was unwilling to cover this.
Response from frigidaire.comBy Owen, Online Outreach Specialist, June 12, 2023
Hello meganshope,
Oh no! Thank you for bringing this up to our attention, we're saddened that this happened. Please know that we do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Oh no! Thank you for bringing this up to our attention, we're saddened that this happened. Please know that we do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Just falling apart
on June 17, 2023
Posted by: Ash91
This thing sucks. It would be fine if it wasn’t just falling apart. Today the handle broke off from normal use.
If your handle can to withstand being opened and closed, which is it’s intended function, then there’s faulty production.
If your handle can to withstand being opened and closed, which is it’s intended function, then there’s faulty production.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, June 20, 2023
Good day! We are sorry to hear that you have had to deal with these circumstances. Please accept my heartfelt apologies for the disappointing experience, but please know that I sincerely appreciate you bringing this to my attention. To quickly address your concern, Please reach out to us by Live Chat or by phone at 800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, so we can assist you.
Best,
Lauren
Best,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cooks well enough, but not worth the price
on July 21, 2023
Posted by: nicole2023
We have been disappointed in this microwave a few times now, but tonight takes the cake. The first couple of times our microwave stopped working, the whole left side of the front panel stopped working. It was inconvenient but some features were usable. Then the right side stopped working, which essentially made this useless because we could not stop or start cooking. We eventually got it fixed and it worked fine. Tonight I tried reheating something for 15 seconds and when I tried to open the microwave door, the handle broke off. This microwave is more trouble than it’s worth and I’m not even sure how to get the door open without a handle.
Response from frigidaire.comBy Rox, Online Outreach Specialist, July 24, 2023
We're disheartened to learn that this has been your experience with your microwave, Nicole. This is certainly not the effortless experience we strive for our customers, such as yours, to have. We know the importance of having an appliance that works as designed, and we would like to ensure that we are able to deliver that to you. So that we can do so, please contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com