Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Broken and parts not available
on May 13, 2022
Posted by: EDGK
[This review was collected as part of a promotion.] Like the look. Have a full line of the professional appliances. At year 6 the microwave kept tripping the breaker. Had a repair place try to fix. Boats needed is on back order with no ETA. Now I have to replace
Response from frigidaire.comBy Christy, Online Outreach Specialist, May 17, 2022
We are terribly sorry to hear this! Microwaves pull about 12 amps and need their own dedicated 20-amp circuit. That means they shouldn’t be sharing the circuit with any other appliances. If the microwave currently shares a circuit with other appliances and runs at the same time as those appliances, they’ll quickly overload the circuit and trip the breaker. Please connect with us for updates and let's work together to see if we can find a better resolution. When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
5
So much and more
on July 2, 2022
Posted by: Jennifer18436
[This review was collected as part of a promotion.] This is one microwave that does it all. Fully functional with all the bells and whistles. So easy to to use. This is a dream
Written by a customer while visiting frigidaire.com
Customer Rating
1
Touch panel stopped working
on July 24, 2022
Posted by: GregRA
We had the professionals series installed for new constructed home. The touch panel started acting up within the first 6 months of owning it! Eventually the touch panel stopped working all together. The light inside of the unit and the clock works. I was reading how the poor design of the touch panel on the door is the main cause. The cables that come out from the door get easily bent which caused the wires to get fried. The cost to get it repaired was above the cost of just having it replaced. So much for the “professional” label. Sad!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 25, 2022
We regret to learn you had that experience with your microwave in such a short time. We understand your concerns are being addressed. If you should need any additional assistance, feel free to chat with us via Frigidaire.com or call us at 800-374-4432. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lasted a paltry two years
on October 11, 2022
Posted by: Catmom9
Apparently it's very common for the wires in the door to break at which point you either replace the door or throw it out and buy a new one. The door costs as much as a new unit. Now we will have to buy something from a different brand which won't match the style of our other (equally poor quality) Frigidaire appliances. We will never buy anything from Frigidaire again.
Response from frigidaire.comBy Anna, Online Outreach Specialist, October 12, 2022
We are terribly disappointed to hear this has been your experience and apologize for the trouble you have had. There are options we can review with you to explore how we can work together to repair your microwave. When you have a moment, please contact us directly.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Handle broke, fuse keeps blowing
on November 6, 2022
Posted by: Teri23
A year ago fuse blew so we had a repairman out to fix as couldn't reach fuse. He said wires get pinched everytime door opens and shuts which causes fuses to blow. Cost to try and repair was not cost effective. Managed to change fuse and wrap wires with electrical tape but now handle has completely cracked and broken off. This was the most pricey microwave which we only purchased to match the rest of our new Frigidaire appliances after a kitchen remodel.
Response from frigidaire.comBy Online Outreach , November 8, 2022
Hello, Teri23! Thank you for sharing your experiences with us. This is not the effortless experience we want for any of our consumers. We’ve sent an email to gather additional information on your concern. We look forward to hearing from you real soon. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door wont function worn harness
on November 25, 2022
Posted by: Tom Dav
[This review was collected as part of a promotion.] The microwave is only 2 years old and the wires on the harness connecting the door are worn and broke. This poor design caused the microwave not to work any longer. Could I receive a new door with the harness.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, November 28, 2022
Oh no! We are terribly sorry to hear you have had this experience. Please give us a call so we can explore what options are available for assistance.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Over stove in Jayco Seneca RV
on January 14, 2023
Posted by: Joesmicro
[This review was collected as part of a promotion.] Beautiful
Written by a customer while visiting frigidaire.com
Customer Rating
2
CONTROLS NOT WORKING
on January 16, 2023
Posted by: Spooky24
We installed this microwave 2 years ago and now the controls have failed and this very expensive microwave is not functional. Started just showing the time but not responding to button presses. Then would display an “unplug” message. We tried to unplug it and reset the breaker several times, but still nothing only the message showing unplug. What is going on with this microwave????
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 17, 2023
We are sorry to hear about your experience with your appliance. If you have unplugged your microwave and turned it back on after a minute or two and it is still not working, you could be having issues with the control board or possibly the membrane switch.
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). ~ Christy
Written by a customer while visiting frigidaire.com