Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Left side of Touch Pad quit working
on November 29, 2021
Posted by: ARed 2021
[This review was collected as part of a promotion.] I've had this over the range convection oven/microwave for less than 3 years and the left side of the touch pad quit working.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Short lifespan (2 to 3 years)
on December 15, 2021
Posted by: Burier of Microwaves
We've gone through 2 of these over the last 5 years. The first was a 2016 model, which lasted about 2 years before needing a repair so expensive that replacing the microwave seemed the better investment. The replacement, a 2018 model, lasted 3 years before requiring a similarly expensive repair (touch panel stopped responding). A cursory internet search yielded an estimated average microwave lifespan of between 5 to 10 years, depending on how well-maintained it is.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Microwave
on January 3, 2022
Posted by: PJJOHN
[This review was collected as part of a promotion.] Ordered appliances for newly constructed home. Microwave arrived with scratch and dent on door. Door was replaced. Second door had two dents also so another door was ordered. Door on this second microwave came off hinges - believe hinges were bent before or during installation. Appliance store where purchased sent a repairman out on day before Christmas, who got door back on which we were really grateful for as we had 13 people coming for Christmas dinner. Door number 3 hasn't yet arrived. We like the microwave and would probably give it a 5 star rating once fixed.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Designn - Designed to fail
on January 13, 2022
Posted by: Shelliwi
[This review was collected as part of a promotion.] Frigidaire Professional FPBM3077RF. My first one was when we lived in another state and remodeled our kitchen. We absolutely loved it. Worked well. Moved less than a year after remodel and purchased the same microwave model for the new house.
Less than eighteen months later it failed.
Less than eighteen months later it failed.
The wires that connect the door to the main oven (top of door )fatigued and broke. They are encased in fabric cording. To fix this it requires a whole new door assembly which costs almost the same as this microwave. That probably wouldn't solve the issue of the wires being pinched. I really liked this model and design.
Unless the design is corrected, I don't see a solution
Response from frigidaire.comBy Briana, Online Outreach Specialist , January 14, 2022
Hello, Shelliwi! Thank you for sharing your experience with us. We are sorry to hear that this model has not worked out for you. We would like to see how we can turn things around for you. We have sent you an email together with further information. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
on January 23, 2022
Posted by: Totallydisappointed II
[This review was collected as part of a promotion.] Like many other reviews I'm seeing on here my microwave has stopped working after only 17 months. The wires that connect the door to the main oven broke. I remodeled the whole kitchen with the professional series and now totally disappointed. I guess I will now have mismatched appliances because I will not pay that much for another microwave that doesn't last.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 24, 2022
We deeply regret to learn that you have encountered this trouble with your microwave. This is certainly not the ownership we envisioned for you. Please be on the lookout for an email from our team so we can gain more information and work on a resolution with you.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Looks Pro-Performs Pro
on January 26, 2022
Posted by: Bkgagne
[This review was collected as part of a promotion.] My first convection/microwave! Amazing performance and so easy to operate. Intuitive instructions make use easy. Turbo fan is my husband’s favorite feature. Looks amazing!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Typical Frigidaire professional product
on March 29, 2022
Posted by: K Drewett
[This review was collected as part of a promotion.] I have purchased homes with Frigidaire appliances. The first house was 11 years ago and I just purchased one mid 2021. I have always had issues with Frigidaire professional and this is no different. I have had the microwave for 7 months and already had something go out. Disappointed.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 31, 2022
Hello, KGdrewett! Thank you for your review. We are sorry to hear that you have not had the best experience with your appliance. We would love to see how we can assist. We have sent you an email to gather additional details regarding your concerns. We look forward to working with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Parts keep breaking off
on May 7, 2022
Posted by: GmOB
The microwave itself is nice, but the handle broke off and now the inside parts are breaking off
Response from frigidaire.comBy Damon, Online Outreach Specialist, May 9, 2022
GmOB, thanks for bringing this issue to our attention. We want our consumers to have an enjoyable experience with our products and are disappointed that your appliance is not working as we hoped. So we can gain more insight into the handle issue, please connect with us via Live Chat or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to hearing from you! - Damon
Written by a customer while visiting frigidaire.com