Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
Nice and futuristic looking
on February 6, 2021
Posted by: Mak23
[This review was collected as part of a promotion.] Very roomy and top notch. It has many features for this era!
Written by a customer while visiting frigidaire.com
Customer Rating
2
no acess for repairs Microwave
on March 27, 2021
Posted by: shelly0312
[This review was collected as part of a promotion.] We are in the "sticks"--would be happy to pay for repair guy but all I found are 150 miles and unwilling to travel that far. I decided I would watch UTube and try myself. All repairs show cute little aluminum grill access pane to fuse. On Professional Series it looks to me like I would have to completely remove door and the entire front panel to access fuse. Well that is a "crummy" design....just sayin'........
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 1, 2021
Hello, Shelly0312! Thank you for your review. We are sorry to hear that your microwave is not working properly. We are here should you need further assistance regarding your concerns. Connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Goo looking
on May 22, 2021
Posted by: Pumpkin08
[This review was collected as part of a promotion.] I am new to Frigidaire products and I’m glad I made the switch. Great features.
Written by a customer while visiting frigidaire.com
Customer Rating
2
E-11code error
on May 24, 2021
Posted by: Dashdig2018
I bought this about 3 years ago. I can't get any answers from dealer. I'm going to have to buy another microwave but it won't be a Frigidàire
Response from frigidaire.comBy Kiara, Online Outreach Specialist, May 26, 2021
Hello there Dashdig2018! We are sorry to hear about your experience with your microwave. We'd really like an opportunity to research more about issue present and review the options available to resolve this. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
DISAPPOINTING AT BEST
on June 12, 2021
Posted by: Pro Remodeler
[This review was collected as part of a promotion.] My 20-year-old mid-priced microwave finally gave out. This was the impetus to replace all the kitchen appliances.
We had great expectations that a High-End “PROFESSIONAL” series unit would be a luxury to be enjoyed. As a Home Remodeler/ Mechanic for 40 years, I’ve installed over 100 Micro-Hoods of every type and price, in a multitude of homes.
We had great expectations that a High-End “PROFESSIONAL” series unit would be a luxury to be enjoyed. As a Home Remodeler/ Mechanic for 40 years, I’ve installed over 100 Micro-Hoods of every type and price, in a multitude of homes.
INSTALLATION:
Upon opening, I discovered there was no full-size rear wall mounting plate, just a thin-gauge metal band to hook the bottom of the unit. It’s so thin, that during install, I had to bend the flimsy “J” tangs several times, to get them even, and able to capture the slots in the case.
Unlike a normal mounting plate, this band was too short to actually catch any wall studs in the box-framing placed in the wall to hold a microwave. All the mounting screws had to be driven at a 45-degree upward angle, in order to catch any meat.
The full-size plates allow you to securely mount them, with multiple areas with which to catch wall studs. They also place the EXACT location of your rear-exhaust ducting, if you use that.
Upon opening, I discovered there was no full-size rear wall mounting plate, just a thin-gauge metal band to hook the bottom of the unit. It’s so thin, that during install, I had to bend the flimsy “J” tangs several times, to get them even, and able to capture the slots in the case.
Unlike a normal mounting plate, this band was too short to actually catch any wall studs in the box-framing placed in the wall to hold a microwave. All the mounting screws had to be driven at a 45-degree upward angle, in order to catch any meat.
The full-size plates allow you to securely mount them, with multiple areas with which to catch wall studs. They also place the EXACT location of your rear-exhaust ducting, if you use that.
I then discovered the folded (Thin, cheap) paper templates, to mount the unit. For some unknown reason, the exhaust duct on the template is 4” X 12” and NOT the unit’s 3” X 10” standard vent size, as is my existing ductwork. The cheap templates are a pain to work with, and taping them up resulted in them tearing in several places. A decent cardstock template, or a full rear mounting plate would have eliminated the need for the aggravating paper, and assured me this unit would align with my existing rear exhaust duct. There is no reason you should need a plumb bob/ tee square/ laser level, and prayers, in order to be sure the venting will align with your house-NONE.
COSMETICS:
As I tried to calculate the duct alignment, my Wife pointed out the sides of the unit were black, and not stainless, as are any top-tier stainless appliances with exposed sides. My “So what” was met with “The one side of this micro-hood will extend past the 12” wall cabinet by several inches, and looks like crap”. After looking at pictures of installed units, I had to agree. I then spent more money purchasing and installing a stainless-steel veneer to the exposed side of the cabinet. Call me crazy, but a “PRO” series stainless appliance should be stainless where seen.
As I tried to calculate the duct alignment, my Wife pointed out the sides of the unit were black, and not stainless, as are any top-tier stainless appliances with exposed sides. My “So what” was met with “The one side of this micro-hood will extend past the 12” wall cabinet by several inches, and looks like crap”. After looking at pictures of installed units, I had to agree. I then spent more money purchasing and installing a stainless-steel veneer to the exposed side of the cabinet. Call me crazy, but a “PRO” series stainless appliance should be stainless where seen.
FUNCTION:
After install, I verified the ducting was correct, and the fan worked. The single item I’m happy with on this unit is the “TURBO” fan speed. Most low and mid-range micro hood fans are useless, even when ducted directly outside.
I ran thru the touch-pad operations, and made sure it would heat a cup of water. Even though our kitchen is well-lit, the controls are dark, not back-lit, and very hard to see, another VERY frustrating issue we didn’t have on the old unit.
I then attempted to set the clock, but after 20 presses, got no response from the touch-pad. Turns out, both the clock and the light buttons are NOT the light-touch pads as on every other set-button, but an extremely “Hard Press” to get them to operate. If you press any harder, it feels like your finger will go thru the glass. “Touch here, put your body weight there” makes zero sense to me on a modern, supposedly well-engineered (It’s NOT) unit like this.
After install, I verified the ducting was correct, and the fan worked. The single item I’m happy with on this unit is the “TURBO” fan speed. Most low and mid-range micro hood fans are useless, even when ducted directly outside.
I ran thru the touch-pad operations, and made sure it would heat a cup of water. Even though our kitchen is well-lit, the controls are dark, not back-lit, and very hard to see, another VERY frustrating issue we didn’t have on the old unit.
I then attempted to set the clock, but after 20 presses, got no response from the touch-pad. Turns out, both the clock and the light buttons are NOT the light-touch pads as on every other set-button, but an extremely “Hard Press” to get them to operate. If you press any harder, it feels like your finger will go thru the glass. “Touch here, put your body weight there” makes zero sense to me on a modern, supposedly well-engineered (It’s NOT) unit like this.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this beautiful microwave
on June 18, 2021
Posted by: TheNan
[This review was collected as part of a promotion.] We purchased about a month ago. Not only does it work wonderfully this microwave is beautiful inside. Huge baked potatoes take only a few minutes. There are,any features I have yet to use. I just can’t say enough about this microwave. We purchased all new Frigidaire appliances for our recent kitchen remodel and couldn’t be happier.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on October 18, 2021
Posted by: Callie68
Had my Microwave Oven for only 3 years. Used it one morning and all of a sudden it went off. Went down to basement and clicked back on Circuit switch Went to use Microwave again and again it shuts off the Circuit switch. Now it’s a situation to where the Clock works and the Light underneath it that lights over Cooking Range works, but each time when Start is pressed to use…..off it goes. In 3 years? Ridiculous
Written by a customer while visiting frigidaire.com
Customer Rating
4
Left side of touch pad not working.
on November 29, 2021
Posted by: John_L_S
[This review was collected as part of a promotion.] We haven't even had this convection microwave for a full year yet, and all of the buttons on the left side of the control panel stopped working. All of the buttons on the right side work fine though. I'm wondering if there is a fuse for each side of the panel, and the one for the right side may have blown, or if you could tell me what else might be wrong.
Thanks in advance.
Thanks in advance.
Written by a customer while visiting frigidaire.com