Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
4
The fan is SO LOUD
on September 23, 2020
Posted by: Going Deaf
[This review was collected as part of a promotion.] Working from home my desk is in our expanded dining/ kitchen area. The fan is so loud even on low I can’t talk on the phone
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Microwave, Huge waste of Money
on October 10, 2020
Posted by: Frigidaire_Duped
[This review was collected as part of a promotion.] I have had this for under 4 years and the weld on the microwave door failed. At this price point the over should cover more than one year warranty on workmanship. That led to the cable to the control panel being damaged.
Response from frigidaire.comBy Online Outreach Specialist, October 14, 2020
Oh my, Valued Customer! We're sorry to hear that this has happened.
We'd like the opportunity to review your account and see what assistance might be available. Please look for our email communication to you shortly. Kindly, Courtney
We'd like the opportunity to review your account and see what assistance might be available. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Keeps Tripping Breaker
on October 13, 2020
Posted by: CDiallo
For the cost, you'd think one would get more than 3 years of VERY occasional usage from it. Not sure how this company is still selling this item, with so many having the same issue. I think a recall is in order.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hello CDiallo,
Thank you for taking the time to share your concerns with us regarding your microwave tripping the breaker. We apologize for the inconvenience this created for you and your home. It would be best to have an authorized technician out to inspect the cause of the breaker tripping while the microwave is in use. To locate a technician in your area, please visit https://www.frigidaire.com/Owner-Center/Service--Repair/.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking the time to share your concerns with us regarding your microwave tripping the breaker. We apologize for the inconvenience this created for you and your home. It would be best to have an authorized technician out to inspect the cause of the breaker tripping while the microwave is in use. To locate a technician in your area, please visit https://www.frigidaire.com/Owner-Center/Service--Repair/.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
A genuinely terrible product.
on December 14, 2020
Posted by: Mark_Kielecki
I'm finally replacing this microwave after 5 years of non stop problems. Since I bought this microwave we've had at least 4 separate unique problems. Within the first 6 months they had to replace the whole unit as the door would not align properly. From wiring issues with the door electronics to problems with plastic parts falling off and breaking this unit constantly had problems. Yesterday the handle finally cracked and fell off. For the price there is no excuse for the poor quality of this product. I can't see myself ever purchasing a Frigidaire microwave again. Items of this price are not disposable.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 15, 2020
Hello, Mark_Kielecki. Thank you so much for taking the time to let us know about the troubles you’ve had with your microwave as this is generally not the norm and surely not what we’d want for you. Please know that we make every effort to produce quality products, and your experiences do not go ignored for continuous improvement. If you ever have any questions, join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
3
It' OK.
on December 16, 2020
Posted by: Jon248
[This review was collected as part of a promotion.] I bought this specific model because it had the convection oven option included. I have tried using 3 times. The first time, I pre-heated the oven to 400, then baked frozen pizza per instructions. Visually it looked good; in fact, it was very browned, crispy, almost burnt in a few places, but the interior was still completely cold.
The other two times, I don't recall specifically what I cooked, but the same thing. The exterior looks cooked and bubbling hot, but was cold. I've given up on using it. I assume its a hyped up claim that doesn't really work. If you have some advice feel free to share.
Not impressed.
The other two times, I don't recall specifically what I cooked, but the same thing. The exterior looks cooked and bubbling hot, but was cold. I've given up on using it. I assume its a hyped up claim that doesn't really work. If you have some advice feel free to share.
Not impressed.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trips the Breaker
on December 20, 2020
Posted by: MomAz
We bought this microwave just over 2 years ago. If you open the door while its running it trips the breaker, EVERY TIME! For the price we are extremely frustrated.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 24, 2020
Hello, Valued Consumer!
Thank you for your feedback. We're sorry to hear that the microwave is tripping the breaker and can understand how frustrating this may be. Ensure that you're stopping the cycle prior to opening the door to the microwave. Should you need additional assistance, we're here to help. At your convenience, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We're sorry to hear that the microwave is tripping the breaker and can understand how frustrating this may be. Ensure that you're stopping the cycle prior to opening the door to the microwave. Should you need additional assistance, we're here to help. At your convenience, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Just a Question
on January 10, 2021
Posted by: SGM9
I have a 36" wide Microwave now that needs to be replaced; however, it is impossible to get a 36" these days. One must purchase a 30" Microwave and fill in the 3" gap on each side or a 6" gap on one side. Do you offer a filler kit for this product?
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great features when they worked
on January 11, 2021
Posted by: Jan21
We bought a set of stove fridge and microwave in the early part of 2018 for a new build house as of today the stove sometimes shuts off gas while cooking and the microwave completely stopped working today January 11, 2021. We bought Frigidaire because we felt it was supposed to be good quality and paid a lot for each appliance, being pensioners we can’t afford to be replacing appliances every 3 years or have expensive repair bills, I am so disappointed.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, January 14, 2021
Hello, Jan21!
Thank you for being a part of the Frigidaire family! We're sorry to hear of the issues with the microwave not working and would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working with you! Remember, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for being a part of the Frigidaire family! We're sorry to hear of the issues with the microwave not working and would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working with you! Remember, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com