Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
Great microwave
on September 1, 2020
Posted by: Leah72217
[This review was collected as part of a promotion.] It is easy to use. The settings are just right. It helps with the need of a second oven for less cost.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Menu selections are easy to understand
on September 3, 2020
Posted by: Chris1524
[This review was collected as part of a promotion.] This is a very nice microwave, it runs quietly and boils water quickly. I really like the handle as it keeps most fingerprints off of the surface.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the Microwave - Don't Love the Handle!
on September 15, 2020
Posted by: It Broke Again
[This review was collected as part of a promotion.] We have had this microwave for just over 1 year and already the handle broke off and we replaced it... and now, just 2 months later is happened again with the new one! I think the plastic they use doesn't like the heat from the stove below it and makes it brittle because we are very light users of the microwave, yet it has broken twice! It wasn't cheap but the handle sure is! Frustrated!!
Written by a customer while visiting frigidaire.com
Customer Rating
4
The fan is SO LOUD
on September 23, 2020
Posted by: Going Deaf
[This review was collected as part of a promotion.] Working from home my desk is in our expanded dining/ kitchen area. The fan is so loud even on low I can’t talk on the phone
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Microwave, Huge waste of Money
on October 10, 2020
Posted by: Frigidaire_Duped
[This review was collected as part of a promotion.] I have had this for under 4 years and the weld on the microwave door failed. At this price point the over should cover more than one year warranty on workmanship. That led to the cable to the control panel being damaged.
Response from frigidaire.comBy Online Outreach Specialist, October 14, 2020
Oh my, Valued Customer! We're sorry to hear that this has happened.
We'd like the opportunity to review your account and see what assistance might be available. Please look for our email communication to you shortly. Kindly, Courtney
We'd like the opportunity to review your account and see what assistance might be available. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Keeps Tripping Breaker
on October 13, 2020
Posted by: CDiallo
For the cost, you'd think one would get more than 3 years of VERY occasional usage from it. Not sure how this company is still selling this item, with so many having the same issue. I think a recall is in order.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 22, 2020
Hello CDiallo,
Thank you for taking the time to share your concerns with us regarding your microwave tripping the breaker. We apologize for the inconvenience this created for you and your home. It would be best to have an authorized technician out to inspect the cause of the breaker tripping while the microwave is in use. To locate a technician in your area, please visit https://www.frigidaire.com/Owner-Center/Service--Repair/.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking the time to share your concerns with us regarding your microwave tripping the breaker. We apologize for the inconvenience this created for you and your home. It would be best to have an authorized technician out to inspect the cause of the breaker tripping while the microwave is in use. To locate a technician in your area, please visit https://www.frigidaire.com/Owner-Center/Service--Repair/.
Should you need to reach out to us directly, our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
A genuinely terrible product.
on December 14, 2020
Posted by: Mark_Kielecki
I'm finally replacing this microwave after 5 years of non stop problems. Since I bought this microwave we've had at least 4 separate unique problems. Within the first 6 months they had to replace the whole unit as the door would not align properly. From wiring issues with the door electronics to problems with plastic parts falling off and breaking this unit constantly had problems. Yesterday the handle finally cracked and fell off. For the price there is no excuse for the poor quality of this product. I can't see myself ever purchasing a Frigidaire microwave again. Items of this price are not disposable.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 15, 2020
Hello, Mark_Kielecki. Thank you so much for taking the time to let us know about the troubles you’ve had with your microwave as this is generally not the norm and surely not what we’d want for you. Please know that we make every effort to produce quality products, and your experiences do not go ignored for continuous improvement. If you ever have any questions, join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
3
It' OK.
on December 16, 2020
Posted by: Jon248
[This review was collected as part of a promotion.] I bought this specific model because it had the convection oven option included. I have tried using 3 times. The first time, I pre-heated the oven to 400, then baked frozen pizza per instructions. Visually it looked good; in fact, it was very browned, crispy, almost burnt in a few places, but the interior was still completely cold.
The other two times, I don't recall specifically what I cooked, but the same thing. The exterior looks cooked and bubbling hot, but was cold. I've given up on using it. I assume its a hyped up claim that doesn't really work. If you have some advice feel free to share.
Not impressed.
The other two times, I don't recall specifically what I cooked, but the same thing. The exterior looks cooked and bubbling hot, but was cold. I've given up on using it. I assume its a hyped up claim that doesn't really work. If you have some advice feel free to share.
Not impressed.
Written by a customer while visiting frigidaire.com