Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
Pricy but worth it
on March 13, 2020
Posted by: johnalee
[This review was collected as part of a promotion.] This microwave does everything. It cooks with heat or u can nuke it. this is a very good appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ok so far
on March 15, 2020
Posted by: Feedingtime
[This review was collected as part of a promotion.] I bought the microwave 3 weeks ago and I’ve used it to reheat food and used the sensor cook feature to cook oatmeal every morning (there is no specific setting for oatmeal unfortunately so I use the potato one and have to take it out when I think it’s done). I went to use it yesterday and all of the buttons on the left side of the clock were not working. I unplugged and plugged it back in and that fixed the problem. Made me a little nervous...
Response from frigidaire.comBy Derrick, Online Outreach Specialist, March 17, 2020
Hello, Feedingtime.
Thanks for dropping in with your feedback.
We’re so excited to hear how much you’re enjoying your new microwave and the functions you’re using to help start your day.
Your comments are fundamental in improving our quality and design.
Great suggestion about an oatmeal setting! I’ll be sure to let our product division know what a great benefit this feature is for our consumers who love hot cereals in a flash!
If you experience issues with your control panel again, I recommend reviewing your model’s installation instructions (http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495163.pdf). An improper installation may affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thanks for dropping in with your feedback.
We’re so excited to hear how much you’re enjoying your new microwave and the functions you’re using to help start your day.
Your comments are fundamental in improving our quality and design.
Great suggestion about an oatmeal setting! I’ll be sure to let our product division know what a great benefit this feature is for our consumers who love hot cereals in a flash!
If you experience issues with your control panel again, I recommend reviewing your model’s installation instructions (http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495163.pdf). An improper installation may affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Low Audible Alarm Volume and Poor Heating
on March 26, 2020
Posted by: LyleInAlaska
[This review was collected as part of a promotion.] First off, the installation diagram for vertical exhausting is terrible!! Do not follow the 2" hole recommendation for installing the power cord through. With the rectangular cut-out for the exhaust ducting, you only need a 1/2"-3/4" hole drilled in the corner of the rectangle for the power cord to pass through.
Second, the volume for the audible alarm is very quiet even on the highest volume setting.
Third, the power output of the microwave is very weak for a professional series unit, 3-4 minutes to luke warm a 12oz. cup of soup with a clear plastic splash guard sealing the bowl top. I've gotten use to eating only warm items instead of hot now.
I do like the looks of the unit as that was all I had to go by when purchasing it. I certainly wish the faulty reviews were listed on the web when I purchased this one because I wouldn't have bought it.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 27, 2020
Hi, LyleInAlaska.
Thank you for your review and rating.
We’re always grateful when our consumers take the time to give us their feedback.
Great discovery about the installed dimensions! I have passed along your comments to our Product Division for further review. Keep in mind we do recommend 2” opening for ease of the cord and to prevent any possible damage to the cord.
I understand you’re experiencing heating and sound issues. Is your microwave getting the correct voltage (120V 60Hz)? The incorrect voltage could affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
~Derrick
Thank you for your review and rating.
We’re always grateful when our consumers take the time to give us their feedback.
Great discovery about the installed dimensions! I have passed along your comments to our Product Division for further review. Keep in mind we do recommend 2” opening for ease of the cord and to prevent any possible damage to the cord.
I understand you’re experiencing heating and sound issues. Is your microwave getting the correct voltage (120V 60Hz)? The incorrect voltage could affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
~Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
This is a beautiful appliance!
on March 27, 2020
Posted by: Marlene10
[This review was collected as part of a promotion.] We bought the Frigidaire appliance package when we recently remodeled our kitchen. This is a beautiful and spacious oven. In addition to the many baking features, the hood light is great and has several options of brightness! Another great feature I have never had is a fan with various options. My husband hates the smell when I prepare deviled eggs. I chose the turbo setting and the smell disappeared immediately!! We love our new appliance!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken handle
on July 8, 2020
Posted by: vinsus5
Purchased as part of a complete suite of appliances for remodeled kitchen. It's been under 2 years and the handle broke off in my hand. I purchased an extended warranty for each appliance and now I find out that a handle is not covered.
How do I get a handle fixed? No one seems to know the answer to that question!
How do I get a handle fixed? No one seems to know the answer to that question!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 24, 2020
Hello, vinsus5!
I’m not pleased to lean you are having issues with the microwave. I did some research and for your model to replace the handle the door assembly will need to be replaced. I would love to help research some resolution options we may have available, be on the lookout for an email from me shortly.
Bianca
I’m not pleased to lean you are having issues with the microwave. I did some research and for your model to replace the handle the door assembly will need to be replaced. I would love to help research some resolution options we may have available, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Too expensive for what it does
on July 30, 2020
Posted by: Kiascrabble
I received this microwave 2 years ago and now the touch pad is not working. Also whenever we try to use the convection options, heating does not work. We were using just as microwave.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 14, 2020
Hello, Kiascrabble!
Thanks for bringing your concerns to our attention. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for bringing your concerns to our attention. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Doesn’t seem to brown food
on August 6, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this oven for my RV. I was hoping it would brown the food . It doesn’t look like it has even cooked when the time is up. Is this normal?
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 24, 2020
Hello, Judi!
Thanks for taking the time to reach out. We always want to know when one of our owners needs help. We would love to learn more about your experience so we can better assist. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
Thanks for taking the time to reach out. We always want to know when one of our owners needs help. We would love to learn more about your experience so we can better assist. When you have a moment, join us on live chat at Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am - 8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
This is the perfect microwave
on August 16, 2020
Posted by: Cargoman747
[This review was collected as part of a promotion.] This is the perfect microwave oven. It's stylish and perform excellent. Highly recommend
Written by a customer while visiting frigidaire.com