Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
4
replacement unit has been excellent.
on July 14, 2018
Posted by: Freddie861
from Ellijay Georgia
First unit keypad died within the first week of installation. Waited for a replacement which has been no problems at all for many months now. Things to note: the audible alarm even when set to HIGH it like a whisper. The "ding ding ding" when time expires using the convection cook is likewise. They both need to be louder by a factor of 50 at the least. Make it LOUD.
Also: the wire rack (item #17) is to be used for 2 level cooking ... that is the only reference to using this thing at all and it was on a small tag. There is no explanation, recommendation on when and how to use it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good Not Great
on December 5, 2018
Posted by: DZYNGRL
from Pennsylvania
[This review was collected as part of a promotion.] While I love the sleek design, presets, placement of buttons and easy clean stainless, the convection oven takes way too long to preheat. The microwave also seems to take more time to reheat/heat the food.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 6, 2018
Thank you for taking the time to share your microwave experience, DZYNGRL. We would like to gain a little bit more insight to assist with your concerns. Please contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good but need to learn how to use all features
on December 29, 2018
Posted by: KittyPryde
from Saratoga Springs Utah
[This review was collected as part of a promotion.] I need to read the manual so I can learn how to use the convection feature! We were surprised that the microwave in our new home also had convection features - but I am a little confused on how to use it. Once I get the hang of it I’m sure I will love it. It stopped working for a moment but we unplugged it and plugged it back in and that seemed to do the trick. It’s also beautiful.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth the price
on December 4, 2019
Posted by: Rad42
The front panel stopped working after just over a year of use. I thought I fixed it when I was able to find and unplug and reconnect the connector from the door to the microwave under the bezel holding the charcoal filter. Although it worked for about 9-10 months after the connector was reconnected, it has failed again. It appears that the wires from the door to the connector are bent too sharply by the bezel, and the microwave now no longer functions. A failure of the unit just after the warranty expires and total failure in just over 2 years is unacceptable.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 10, 2019
Hello Rad42.
Thank you for taking the time to share feedback on your experience. We are deeply saddened to learn that your ownership has not been satisfactory.
We would be happy to review what assistance may be available to assist with repairs. At your convenience, please contact our team to speak further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly,
Thank you for taking the time to share feedback on your experience. We are deeply saddened to learn that your ownership has not been satisfactory.
We would be happy to review what assistance may be available to assist with repairs. At your convenience, please contact our team to speak further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly,
Written by a customer while visiting frigidaire.com
Customer Rating
2
disappointed
on December 17, 2019
Posted by: BF636
[This review was collected as part of a promotion.] I bought a full set of frigidaire appliances for my new kitchen just over 3 years ago. I hardly use the convection feature but I was initially happy with this microwave. However the past few months we have been having problems with the touch screen as many others have noted-it freezes and displays E-11 but then it works. For this price I would have expected the product to last longer.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, December 19, 2019
Hello, BF636.
We apologize your interaction with your microwave has taken a turn. We understand how this can be concerning. We will be happy to assist you in any way that we can. We value you as a member of our Frigidaire family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We apologize your interaction with your microwave has taken a turn. We understand how this can be concerning. We will be happy to assist you in any way that we can. We value you as a member of our Frigidaire family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what I wanted
on February 26, 2020
Posted by: Christine44
[This review was collected as part of a promotion.] I bought my microwave/convection oven 2 months ago. I have found it to be powerful, sturdy and quiet. My husband and I are pleased with our choice of Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Runs very quietly and doesn’t have a loud sound
on March 9, 2020
Posted by: Marge1948
[This review was collected as part of a promotion.] I bought last May and use it quit often very user friendly
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Over the Range Convection Microwave
on March 11, 2020
Posted by: dadokarl
[This review was collected as part of a promotion.] I really like this microwave/convection oven. It was easy to install and works great.
Written by a customer while visiting frigidaire.com