Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Not worth the price
on December 4, 2019
Posted by: Rad42
The front panel stopped working after just over a year of use. I thought I fixed it when I was able to find and unplug and reconnect the connector from the door to the microwave under the bezel holding the charcoal filter. Although it worked for about 9-10 months after the connector was reconnected, it has failed again. It appears that the wires from the door to the connector are bent too sharply by the bezel, and the microwave now no longer functions. A failure of the unit just after the warranty expires and total failure in just over 2 years is unacceptable.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 10, 2019
Hello Rad42.
Thank you for taking the time to share feedback on your experience. We are deeply saddened to learn that your ownership has not been satisfactory.
We would be happy to review what assistance may be available to assist with repairs. At your convenience, please contact our team to speak further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly,
Thank you for taking the time to share feedback on your experience. We are deeply saddened to learn that your ownership has not been satisfactory.
We would be happy to review what assistance may be available to assist with repairs. At your convenience, please contact our team to speak further. Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly,
Written by a customer while visiting frigidaire.com
Customer Rating
2
disappointed
on December 17, 2019
Posted by: BF636
[This review was collected as part of a promotion.] I bought a full set of frigidaire appliances for my new kitchen just over 3 years ago. I hardly use the convection feature but I was initially happy with this microwave. However the past few months we have been having problems with the touch screen as many others have noted-it freezes and displays E-11 but then it works. For this price I would have expected the product to last longer.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, December 19, 2019
Hello, BF636.
We apologize your interaction with your microwave has taken a turn. We understand how this can be concerning. We will be happy to assist you in any way that we can. We value you as a member of our Frigidaire family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We apologize your interaction with your microwave has taken a turn. We understand how this can be concerning. We will be happy to assist you in any way that we can. We value you as a member of our Frigidaire family. Feel free to chat with us at www.frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exactly what I wanted
on February 26, 2020
Posted by: Christine44
[This review was collected as part of a promotion.] I bought my microwave/convection oven 2 months ago. I have found it to be powerful, sturdy and quiet. My husband and I are pleased with our choice of Frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Runs very quietly and doesn’t have a loud sound
on March 9, 2020
Posted by: Marge1948
[This review was collected as part of a promotion.] I bought last May and use it quit often very user friendly
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Over the Range Convection Microwave
on March 11, 2020
Posted by: dadokarl
[This review was collected as part of a promotion.] I really like this microwave/convection oven. It was easy to install and works great.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Pricy but worth it
on March 13, 2020
Posted by: johnalee
[This review was collected as part of a promotion.] This microwave does everything. It cooks with heat or u can nuke it. this is a very good appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ok so far
on March 15, 2020
Posted by: Feedingtime
[This review was collected as part of a promotion.] I bought the microwave 3 weeks ago and I’ve used it to reheat food and used the sensor cook feature to cook oatmeal every morning (there is no specific setting for oatmeal unfortunately so I use the potato one and have to take it out when I think it’s done). I went to use it yesterday and all of the buttons on the left side of the clock were not working. I unplugged and plugged it back in and that fixed the problem. Made me a little nervous...
Response from frigidaire.comBy Derrick, Online Outreach Specialist, March 17, 2020
Hello, Feedingtime.
Thanks for dropping in with your feedback.
We’re so excited to hear how much you’re enjoying your new microwave and the functions you’re using to help start your day.
Your comments are fundamental in improving our quality and design.
Great suggestion about an oatmeal setting! I’ll be sure to let our product division know what a great benefit this feature is for our consumers who love hot cereals in a flash!
If you experience issues with your control panel again, I recommend reviewing your model’s installation instructions (http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495163.pdf). An improper installation may affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thanks for dropping in with your feedback.
We’re so excited to hear how much you’re enjoying your new microwave and the functions you’re using to help start your day.
Your comments are fundamental in improving our quality and design.
Great suggestion about an oatmeal setting! I’ll be sure to let our product division know what a great benefit this feature is for our consumers who love hot cereals in a flash!
If you experience issues with your control panel again, I recommend reviewing your model’s installation instructions (http://manuals.frigidaire.com/prodinfo_pdf/Springfield/316495163.pdf). An improper installation may affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Low Audible Alarm Volume and Poor Heating
on March 26, 2020
Posted by: LyleInAlaska
[This review was collected as part of a promotion.] First off, the installation diagram for vertical exhausting is terrible!! Do not follow the 2" hole recommendation for installing the power cord through. With the rectangular cut-out for the exhaust ducting, you only need a 1/2"-3/4" hole drilled in the corner of the rectangle for the power cord to pass through.
Second, the volume for the audible alarm is very quiet even on the highest volume setting.
Third, the power output of the microwave is very weak for a professional series unit, 3-4 minutes to luke warm a 12oz. cup of soup with a clear plastic splash guard sealing the bowl top. I've gotten use to eating only warm items instead of hot now.
I do like the looks of the unit as that was all I had to go by when purchasing it. I certainly wish the faulty reviews were listed on the web when I purchased this one because I wouldn't have bought it.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 27, 2020
Hi, LyleInAlaska.
Thank you for your review and rating.
We’re always grateful when our consumers take the time to give us their feedback.
Great discovery about the installed dimensions! I have passed along your comments to our Product Division for further review. Keep in mind we do recommend 2” opening for ease of the cord and to prevent any possible damage to the cord.
I understand you’re experiencing heating and sound issues. Is your microwave getting the correct voltage (120V 60Hz)? The incorrect voltage could affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
~Derrick
Thank you for your review and rating.
We’re always grateful when our consumers take the time to give us their feedback.
Great discovery about the installed dimensions! I have passed along your comments to our Product Division for further review. Keep in mind we do recommend 2” opening for ease of the cord and to prevent any possible damage to the cord.
I understand you’re experiencing heating and sound issues. Is your microwave getting the correct voltage (120V 60Hz)? The incorrect voltage could affect the performance of your microwave.
Should you need us or have any additional questions about your microwave, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
~Derrick
Written by a customer while visiting frigidaire.com