Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Poor Installation Options
on February 3, 2018
Posted by: billandchris
from Tucson, AZ, United States
[This review was collected as part of a promotion.] Installed in previous cabinet opening required filler kit that does not match in color, grain, or size. Looked so ugly that we are now working with cabinet people to replace the cabinet/ eliminate the need for a filler kit. Not good.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Key pad stopped working
on February 8, 2018
Posted by: GClocal
from New York, NY, USA
Read reviews, shopped multiple stores and decided to buy this more expensive microwave and had it professionally installed. Purchased October 2016, stopped working January 2018. Right side of key pad no longer works which makes the microwave totally unusable. Only two adults in household and microwave used to warm dinners and occasionally defrost food. Followed all use/cleaning instructions. Very disappointed I chose this Frigidare appliance.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 9, 2018
GClocal, I apologize for any disappointment this matter may have caused with our brand. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. My research with your email address failed to link to a consumer account so I could investigate how to properly assist in your matter. So that we are able to gain more insight and help you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely disappointed - AGAIN, AGAIN & AGAIN!!!
on February 9, 2018
Posted by: TGT2
from Middle Tennessee
As in our reviews of both the side-by-side refrigerator and dishwasher, we decided to upgrade from our 2008 Professional Series to this newest collection, and have been disappointed ever since.
The microwave looks nice from the outside. Enough said.
The microwave looks nice from the outside. Enough said.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 9, 2018
TGT2, I am saddened to hear of your extreme disappointment. I apologize for any disappointment this matter has caused with our brand. We don't like to see our customers upset and inconvenienced. We are committed to quality and strive to create a positive customer experience. Please reconnect with us directly so we can gain more insight and better understand how to assist you by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lots of repairs!
on March 6, 2018
Posted by: Granfran07
from Milford MI
I move into a rental 11/2016 with all new Frigadaire appliances. Although it was purchased in August it was not installed until November. By late January 2017 it had stopped working. It took two months and four service calls. The third part they replaced was the one needed. By early November, although the microwave would still heat, nothing on the right side of the board would work (fan, light, defrost, melt, power, popcorn, etc.). The owner went back to the store and had them replace it. The new one was installed December 18th and by February 16th it was not working. Each time they have stopped working it has had different "symptoms". Fortunately the owner has a five year warranty, but it is too inconvenient to not have it working.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialsit, March 7, 2018
Granfran07, I am dismayed to hear of your dissatisfaction in your microwave. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. My research with your email address failed to link to a consumer account. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Better design
on April 7, 2018
Posted by: Fromabove1
from St. Peters, MO
[This review was collected as part of a promotion.] Microwave works great when it works. Bad design of wiring harness that connects to control panel on door. Open and closing door pinches and breaks wires.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 9, 2018
Fromabove1, thank you for sharing your valuable design feedback. My review of your consumer account failed to locate any contact, pertaining to any matter, so I could investigate this difficulty and assist you properly. Would you please reach out to us directly so we can add the name and phone number of the company that is servicing your microwave to your file for documentation? Please call us directly, Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
replacement unit has been excellent.
on July 14, 2018
Posted by: Freddie861
from Ellijay Georgia
First unit keypad died within the first week of installation. Waited for a replacement which has been no problems at all for many months now. Things to note: the audible alarm even when set to HIGH it like a whisper. The "ding ding ding" when time expires using the convection cook is likewise. They both need to be louder by a factor of 50 at the least. Make it LOUD.
Also: the wire rack (item #17) is to be used for 2 level cooking ... that is the only reference to using this thing at all and it was on a small tag. There is no explanation, recommendation on when and how to use it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good Not Great
on December 5, 2018
Posted by: DZYNGRL
from Pennsylvania
[This review was collected as part of a promotion.] While I love the sleek design, presets, placement of buttons and easy clean stainless, the convection oven takes way too long to preheat. The microwave also seems to take more time to reheat/heat the food.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 6, 2018
Thank you for taking the time to share your microwave experience, DZYNGRL. We would like to gain a little bit more insight to assist with your concerns. Please contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good but need to learn how to use all features
on December 29, 2018
Posted by: KittyPryde
from Saratoga Springs Utah
[This review was collected as part of a promotion.] I need to read the manual so I can learn how to use the convection feature! We were surprised that the microwave in our new home also had convection features - but I am a little confused on how to use it. Once I get the hang of it I’m sure I will love it. It stopped working for a moment but we unplugged it and plugged it back in and that seemed to do the trick. It’s also beautiful.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com