Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Microwave door power issue.
on August 10, 2019
Posted by: DoorDesignFlaw
We got the entire Frigidaire Professional line, like many people on this review board, thinking that the premium line would ensure reliability. But it seems that we have the same door power loss issue that many people reported. Power cable to the door looks frayed. The microwave light comes on but the door has no power, meaning we have a fairly expensive brick above our stove. Would appreciate a resolution from Frigidaire on this design flaw.
Response from frigidaire.comBy Online Outreach Specialist, August 14, 2019
Oh no, DoorDesignFlaw! We're sorry to hear that you're having this experience. Let's see how we can help!
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Multiple E-11 failures, now a failed keypad after
on September 13, 2019
Posted by: Dave Y
This unit was installed 3 years ago, but I've seen multiple E-11 errors (fixed by unplugging and resetting the unit), and now the keypad is unresponsive on all buttons while the clock is still on.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 16, 2019
Hi, Dave Y! We apologize for any matters you have experienced with your microwave and thank you for bringing your concerns to our attention. We understand that you are experiencing matters with your keypad, and certainly would like to assist with resolving your matter right away.
At your convenience, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com.
Kindly,
Ciara
At your convenience, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or socialcare@frigidaire.com.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
I do no recommend this!
on January 24, 2020
Posted by: dlk58
[This review was collected as part of a promotion.] I bought my first one in June of 2017 which lasted one year and was not repairable. Fortunately, it was replaced under warranty, but it took until August 2018 to get it installed. Now, after using microwave #2 for one year and 5 months it is also broken. I had purchased an extended warranty from my appliance store, so this one will also get repaired or replaced. I have a 2003 Frigidaire microwave in my basement which is still working fine, so either this newer design is flawed, the parts are of poor quality or both. Frigidaire does not believe there is an issue with this product, but I can't believe that I am that unlucky to get two bad ones.
Response from frigidaire.comBy Online Outreach Specialist, January 27, 2020
Oh no, dlk58! We're sorry to hear that you've had this experience and would like to see how we can help.
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After reviewing your account, we see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Failed after two years
on July 20, 2020
Posted by: Rkent
[This review was collected as part of a promotion.] I purchased this microwave in late 2017 and it just stopped working. I suspect the magnatron failed it is makes a loud noise and fails to heat water. Too expensive to fail in two years. Trying to reach support st Frigidare is a challenge.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 4, 2020
Hello, R Kent!
Thank you for your review. We apologize for the experience of the microwave loud noise and not heating properly. We have reviewed your file and see where the microwave issues were addressed. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We apologize for the experience of the microwave loud noise and not heating properly. We have reviewed your file and see where the microwave issues were addressed. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Failed after 2 years
on July 31, 2020
Posted by: Cher50
I bought this just 2 years ago and it stopped working. An electrician checked everything out and said there problem was definitely the microwave and not an electrical issue. I called the place I bought it and they said I’d have to call Frigidaire directly to ask about this problem. It is impossible to get through to a person there. So unfortunately after 2 years, it looks like I’m stuck having to but a new microwave, and it won’t be a Fridgidaire. I do not recommend this product at all and I am highly dissatisfied.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 15, 2020
Hello, Cher50!
Thanks for reaching out to us. Sorry to hear you are experiencing issues with the microwave. I would love to see if there are any options available to assist, be on the lookout for an email from me shortly.
Bianca
Thanks for reaching out to us. Sorry to hear you are experiencing issues with the microwave. I would love to see if there are any options available to assist, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Powerful, BUT...
on October 5, 2020
Posted by: Chrisybug
[This review was collected as part of a promotion.] This was a great powerful microwave, but 3 years later we find ourselves needing to replace it. It keeps tripping the circuit the second we turn it on. For the cost, you'd think one would get more than 3 years of VERY occasional usage from it.
Response from frigidaire.comBy Online Outreach Specialist, October 27, 2020
Oh no, Chrisybug! We're sorry to hear that you've had this experience with your microwave.
Although we understand that you've replaced your appliance, we will be sure to look into this matter further and use your feedback for future reference to help improve you and other customer's needs. Kindly, Courtney
Although we understand that you've replaced your appliance, we will be sure to look into this matter further and use your feedback for future reference to help improve you and other customer's needs. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Design Flaw/Door Handle
on March 8, 2021
Posted by: Claire J
I like many others apparently have had my door handle break completely off for no reason. The microwave is less than 2 years old. This seems to be a significant design flaw for such an expensive microwave and Frigidaire should recall the product.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 16, 2021
Oh, no! We're sorry to hear your handle has broken off, Claire J! We would be happy to investigate the issue and see what we can do to help. Please check your inbox for an email from us to continue this conversation!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wires shorting at door hinge
on July 16, 2021
Posted by: azbrian
Exact same issue another customer posted a few days ago. This was a builder upgrade package in my new house 2 years ago (1 year out of warranty). The design is FLAWED. The wires connecting to the door panel snake through the upper door hinge and are tugged and stressed every time you open and close the door. No rubber grommets, not glued down - constant drag across metal bracket at sharp angles. My control panel started locking up when I closed the door and eventually ceased functioning at all - no sparks or fire. Unfortunately there is no point getting it repaired, new wires would still snake through the same sharp path and I would have to deal with this every 2 years. A new design is needed. Two years old is considered new for Microwaves. Definitely not the upgrade I paid for.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 20, 2021
We sincerely apologize for the trouble you have experienced with your microwave. This is certainly not the ownership we envisioned for you. If you have not already, please reach out to us so that we can explore options for a resolution together.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com