Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Not what I thought I will get for the money!
on February 26, 2017
Posted by: Sveta
I bought this appliance a few month ago and I am not completely satisfied. It is recommended to use a temperature of 325 but it took more than 30 min. to bake an egg Ion top of pre-baked pastry. It is also roomy inside but because of the rack position, you can't put, let's say, a turkey inside. Sometimes it just turned of for no reason without any signal. It takes much higher temp than recommended and there is no broiler.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialst, March 9, 2017
Sveta, convection cooking circulates hot air through the oven cavity with a fan. While microwave ovens do not have a broil function (no radiant heating element), if you are looking for something more compact, toaster ovens do have a broil function. Pages 21- 27 in your Owner's Manual have more information on convection cooking (including how to change the temperature for convection cooking). While both racks are removable, perhaps cooking just a turkey breast, or leg would work better for you. If you microwave is set on sensor cooking, it may turn itself off when the humidity reaches the programed level. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
LOOKS Great BUT DEHYDRATES AND BURNS FOOD!!!!
on March 18, 2017
Posted by: trejmr
from Greenville, PA, United States
[This review was collected as part of a promotion.] I bought this Tuesday. Had it installed Wed. It is the worst microwave convection oven I have had. I want my money back!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 28, 2017
Yikes! I regret that this has been your microwave experience, trejmr. Stay near the microwave oven while it’s in use and check cooking progress frequently so that there is no chance of overcooking food. If you would like to hear more about how to get the best out of your microwave, please reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lasted 19 months
on April 19, 2017
Posted by: Underwhelmed2017
from Tennessee
We purchased the professional series fridge, microwave, oven, and dishwasher for our new house. We had a couple of problems with the fridge ice makers, but those were eventually resolved. The intake fan on this microwave is very weak. We had a technician out and he explained that everything was installed properly, so I'm not sure what the deal was with that. He also explained that since it was weak that steam from the stovetop could eventually get into the microwave control panel and short it out. Sure enough, after about a year and a half of use, the left side of the control panel has stopped working.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 25, 2017
Yikes, Underwhelmed2017! I hate to hear that you are having so much trouble with your microwave. Please be on the lookout for an email from socialcare@frigidaire.com. I would like to obtain more information regarding this issue and your appliance, so I can see how we can better assist you. Best Wishes, Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY THIS PRODUCT
on April 27, 2017
Posted by: Disgusted Kat
from Flushing, NY
This is the second time this unit has to be repaired and its not even a year yet. The first unit died in two days and was replaced, not by Frigidaire but by the company I purchased it from. Frigidaire refused to replace it. Now 10 months later that microwave is completely dead. Just stopped working. I just learned from the technician that they have to replace 5 parts!!! 5 parts to fix my 10 month old microwave. This is ridiculous and truthfully I just want my money back. There are serious problems with the microwaves design and parts and its not worth the money. I've had cheaper units that have worked better.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, April 28, 2017
Oh no Kat! I sincerely apologize for any issues you may have experienced with your microwave. In researching, I was able to see that the technician will be connecting with you pertaining to your repair, to resolve your matter under your warranty coverage. Should you have any concerns or questions pertaining to your microwave, please feel free to contact us via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully -CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on May 20, 2017
Posted by: Dgbeth
from Jackson, NJ, United States
[This review was collected as part of a promotion.] I bought this 3 months ago and I love it. It looks great in my kitchen and it works wonderfully.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful with addition of real convection!
on June 2, 2017
Posted by: Robinhood
from New Smyrna Beach, FL, United States
[This review was collected as part of a promotion.] Replaced our 14 year old GE Profile microwave with this unit. We use the convection features so much we hardly use our regular oven!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Usage shortfall
on July 5, 2017
Posted by: Design Jim
from Fairport, NY, United States
[This review was collected as part of a promotion.] The timer bell at the end of cooking something is a joke. Turning up the sound did nothing. I was a design engineering manager for 40 years and this simple customer satisfaction item is basic.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome
on July 9, 2017
Posted by: Cayl
from Florida, United States
[This review was collected as part of a promotion.] Solid and outstanding microwave however one concern. This is designed to be an above the range microwave so we installed above our gas cooktop. After using the cooktop we noticed the handles of the microwave to be very warm and hot to touch. The spacing between the appliances seems appropriate I would recommend to design a handle for the microwave that doesn't get hot because of this problem.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com