Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
4
Looks great and works great
on July 29, 2023
Posted by: Eric9999
[This review was collected as part of a promotion.] This thing is easy to use. Works great and matches the oven and refrigerator!
Written by a customer while visiting frigidaire.com
Customer Rating
5
A fabulous replacement microwave
on August 19, 2023
Posted by: 43572131
[This review was collected as part of a promotion.] Sadly our above range microwave died and we needed a replacement asap. We found the Frigidaire model that met our needs & expectations. The least desirable aspect was traveling 250 miles by car, and then getting it across the lake to our island. So far we are pleased and would recommend this model….no matter how far you need to take it!😊
Written by a customer while visiting frigidaire.com
Customer Rating
2
4.5 years
on September 12, 2023
Posted by: Triathlon41
[This review was collected as part of a promotion.] That's all we got with the Frigidaire Professional 1.8 model.
Control panel froze and would no longer respond after a hard reset.
Control panel is no longer available and if it was would cost more($800) than the whole unit cost us to start with. Will be looking at all brands as we replace as we hope to get a little longer life on the next one.
Control panel froze and would no longer respond after a hard reset.
Control panel is no longer available and if it was would cost more($800) than the whole unit cost us to start with. Will be looking at all brands as we replace as we hope to get a little longer life on the next one.
Response from frigidaire.comBy John, Online Outreach Specialist, September 15, 2023
Hi there, Triathlon41. We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It sounds like we have an opportunity to really work on your experience with us, and our team would like to step in to see how we can help. At your convenience, please connect with us via Live Chat or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. We look forward to hearing from you! Best regards, John.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Awful touchpad
on September 28, 2023
Posted by: tmer197
Like many Frigidaire products, the touchpad is garbage. It finally just broke completely the other day after owning it for two years.
Response from frigidaire.comBy Rox, Online Outreach Specialist, September 29, 2023
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Although we do our best, no manufacturer can guarantee repairs will never be required or if a failure may occur in the lifetime of the appliance with any of their products. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If you have any additional suggestions, comments, or concerns, please let us know. You can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Really bad design and major problems
on October 16, 2023
Posted by: kp53562
[This review was collected as part of a promotion.] We bought this model less than 3 years ago. We've had multiple problems, similar to other 1-star reviews here. First, the input panel is on the door and the electronic cable that carries the signal threads through a small plastic part in the door, and frequently gets pinched. Often, the panel does not respond to inputs. That's frustrating.
However, today, when we went to use it, the door handle ripped right off and the pictures look exactly like others here that show a broken door handle.
Worst microwave we've ever bought, and it cost us $600. Frigidiare made a really stinker in this model. We know they can make decent products because our fridge/freezer is over 20 years old and still works.
Response from frigidaire.comBy Angel, Online Outreach Specialists, October 17, 2023
Hello, KP53562!
We’re sorry to hear you’re having this experience. We’d like to investigate the matter further so we can determine the best course of action. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
We’re sorry to hear you’re having this experience. We’d like to investigate the matter further so we can determine the best course of action. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!-Angel
Written by a customer while visiting frigidaire.com
Customer Rating
3
Pros and cons
on October 24, 2023
Posted by: Bpeterson272
[This review was collected as part of a promotion.] Pros:
Excellent over-range lighting
Quiet operation
Above-average convection oven.
Well-lit interior.
Convenient placing of control input buttons.
Very solid feel when closing door which requires little effort.
4-speed exhaust fan.
Excellent over-range lighting
Quiet operation
Above-average convection oven.
Well-lit interior.
Convenient placing of control input buttons.
Very solid feel when closing door which requires little effort.
4-speed exhaust fan.
Cons:
Absolutely inadequate audio alert volume; inaudible even with volume on high and in an otherwise quiet room.
Audio alert beeps once at cycle completion. Just once and does not repeat. Totally unacceptable.
Timer has no audio alert sound at all. Totally unacceptable.
Control inputs are not intuitive. Just mildly annoying.
Closing door results in “random” spurious cook times if 1-3 digits which must be cancelled manually to prevent empty microwave from starting.
Cannot use ammonia-based cleaner on door (such as Windex)
Peculiar turntable speed of 5 rpm not a multiple of 30 seconds which may result in awkward placing of food container at end of cycle. An example is coffee cup handle in back of oven if heated 30 seconds.
Absolutely inadequate audio alert volume; inaudible even with volume on high and in an otherwise quiet room.
Audio alert beeps once at cycle completion. Just once and does not repeat. Totally unacceptable.
Timer has no audio alert sound at all. Totally unacceptable.
Control inputs are not intuitive. Just mildly annoying.
Closing door results in “random” spurious cook times if 1-3 digits which must be cancelled manually to prevent empty microwave from starting.
Cannot use ammonia-based cleaner on door (such as Windex)
Peculiar turntable speed of 5 rpm not a multiple of 30 seconds which may result in awkward placing of food container at end of cycle. An example is coffee cup handle in back of oven if heated 30 seconds.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 25, 2023
Hello there. Thank you for sharing your important quality concerns. We value all feedback, as it can help with future products. We also understand that there were some designs and features that did not meet your expectations. We hope that there is something we can offer to make you feel better. At your convenience, please connect with our specialists at 800-374-443, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at frigidaire.com, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst appliances ever! Nothing but problems and only last a year
on October 25, 2023
Posted by: BladeOne
[This review was collected as part of a promotion.] Lasted a little over a year and stopped working. I've had nothing but problems with my professional series appliances. Microwave stopped working, range burners only get hot on back side of each burner oven gets way hotter that temperature shows , refegarator freezes and ruins food if you turn it down 1 degree then milk sours because it's not cold enough, dishwasher doesn't get anything clean leaves soap and ruins pots and pans it stopped working the day I got it and after multiple repair people showed up I found out the motor was rusted bad but still doesn't wash even after new motor
Response from frigidaire.comBy Sam, Online Outreach Specialist, October 26, 2023
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. . It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Low Quality
on November 25, 2023
Posted by: AmandaL833
I would not recommend this microwave or Frigidaire in general. I have had this microwave for 22 months and it stopped working. That is unacceptable for such a pricey microwave to stop working in less than 2 years. There are many reviews of customers who experience the same issue.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 27, 2023
Hi there, valued customer! Thank you for making time to provide us with your feedback. We’re sorry your experience didn’t match your expectations. This is not the ownership experience we would want for you, and we can understand your disappointment. Should you need help in the future, feel free to reach out us here or via Live Chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.-8 p.m. EST, and we'll be glad to help.
Written by a customer while visiting frigidaire.com