Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
Best in show
on February 11, 2016
Posted by: DLTL
from Oklahoma City, OK, United States
I bought to match my professional stove and it is hands down the best microwave oven I have ever had. Smart looking and intelligent baking at its best
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Thoroughly Modern Microwave
on February 16, 2016
Posted by: BillM
from Bayside ny
I bought this microwave to replace another Frigidaire Professional that stopped working and was out of warranty. I didn't expect to get all the new features including convection cooking.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 29, 2016
Posted by: Sticker
from Oklahoma, United States
Have enjoyed this mic/conv. Works well in our RV. Does what it says it does.Was missing one of the wire racks and Frididaire is sending its replacement.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
already need to get it fixed
on March 14, 2016
Posted by: frenchkris66
from Long Beach, CA, United States
it looks great and has good features but after only 3 months, I need to call for service.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Better than Expected
on May 20, 2016
Posted by: Wovenyarn
from Atlanta, GA, United States
I purchased this microwave about 4 months ago. I love the sleek design and it matches my other appliances. Since my oven started having issues, we have had to use the convection oven to bake. I'm so glad that the microwave has that feature.
It's pretty easy to operate and and after your food is done, there's a pleasant sounding beep at the end.
My only issue is the door handle is not sturdy. The hinges on the inside are already loose and it causes the door to be slightly lopsided. We called the repairman and he is stumped. Hopefully he will figure out how to repair it soon. Currently he's talking to the manufacture to get assistance.
I would recommend this to a friend!
Response from frigidaire.comBy Courtney, Online Outreach Specialist, July 12, 2016
Thanks for sharing your feedback, Wovenyarn. After review of your account, it appears that Direct Touch Appliance Repair was able to resolve your concerns. Please feel free to reconnect with us directly should you have any other questions or concerns. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problem child
on May 26, 2016
Posted by: MiSt
from Colorado Springs, CO, United States
Despite reading negative reviews about this microwave we decided to purchase it anyway because the positive reviews outweighed the negative ones. Once installed, we noticed that the front display and push button system on the front door panel was defective. We talked to the vendor we purchased it from and were advised to contact the manufacturer directly. They provided the contact information to a local repair contractor and set up the initial appointment. Despite explaining the problem in detail and receiving a verbal confirmation of a proposed solution, the repairman arrived a week later to merely do an assessment.
A replacement door was ordered and installed a week later. However, once installed, the repairman noticed the wiring harness was different.
A new door was ordered and when the repairman installed it another week later, he noticed it was broken, brand new in the box. He was extremely embarrassed and we observed him in his car outside our home ordering yet another door. He was visibly upset and by his body language it was not a pleasant conversation with whom ever he was talking to.
That brings us to today. About two weeks later and no contact from the repairman.
I don't know if the problem is solely with the manufacturer or their local repair vendor, but going on over a month, this is unacceptable. We've been more than patient.
We've kept the box and receipt and are at the point where we will return it and purchase a competitors product if any, ANY more issues arise and this microwave isn't repaired or performs as advertised.
A replacement door was ordered and installed a week later. However, once installed, the repairman noticed the wiring harness was different.
A new door was ordered and when the repairman installed it another week later, he noticed it was broken, brand new in the box. He was extremely embarrassed and we observed him in his car outside our home ordering yet another door. He was visibly upset and by his body language it was not a pleasant conversation with whom ever he was talking to.
That brings us to today. About two weeks later and no contact from the repairman.
I don't know if the problem is solely with the manufacturer or their local repair vendor, but going on over a month, this is unacceptable. We've been more than patient.
We've kept the box and receipt and are at the point where we will return it and purchase a competitors product if any, ANY more issues arise and this microwave isn't repaired or performs as advertised.
Disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 2, 2016
Thanks for sharing your feedback, MiSt. My records indicate that D3/A-OK Appliance Service was able to get your microwave back operational. I hope you're able to enjoy your microwave for years to come. Please feel free to reconnect with us directly should you have any other questions or concerns. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
The confection oven
on June 16, 2016
Posted by: wave
We really enjoy using the microwave. We can do things, and eliminate the use of the main oven.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek look and operates great!
on June 16, 2016
Posted by: MarcumFamily
from Costa Mesa, CA, United States
The look of this microwave added the perfect touch to our modern kitchen. It's fast, the features our great and it's easy to clean. Great purchase!
Written by a customer while visiting frigidaire.com