Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Worked for 6 years.
on August 24, 2021
Posted by: Keela
Bought in 2016. I have the same problem as many here. The door hinge wiring is worn and causing it to stop working intermittently. Can get it to come on by opening and closing the door a few times. Its days are numbered. Such a high cost microwave should last a lot longer than this has.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't Waste Your Money
on September 9, 2021
Posted by: Anita V
The Door handle is made of plastic so it cracked and broke off. It is out of warranty so we must buy a new handle and have it replaced. Also, the vent cover fell off so that needs to be repaired. This is a very expensive microwave and should last longer.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 10, 2021
Hi, Anita V!
Thank you for reaching out with your concerns. We're sorry to hear that you've had some issues with the handle and vent cover! We will be happy to see how we can help. Please be on the lookout for an email so we can continue this conversation!
Best,
Ashton
Thank you for reaching out with your concerns. We're sorry to hear that you've had some issues with the handle and vent cover! We will be happy to see how we can help. Please be on the lookout for an email so we can continue this conversation!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not great
on September 23, 2021
Posted by: Anonymous
Have had the Microwave for three years. I have had to reset is multiple times when it seems to freeze up and stop working. Handle just broke because it's a cheap piece of plastic. Normal use and no one yanking or mistreating it. Would not recommend. Should have known not to buy a product with only a 1 year warranty.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Microwave Rattles every time you use it - support disconnects you and says sorry
on November 29, 2021
Posted by: Trzw
Try calling support....hangs up on you. Microwave rattles for a solid minute straight every time we use it. Brand new. Pretty sure we didn't buy a microwave with a rattle.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , December 1, 2021
Hello there! Thank you for taking the time to share your feedback. We are sorry to hear about the concerns with your microwave and with getting the assistance you need. Upon looking through our system, we can see that you were able to get in touch with us on Monday, and our agent was able to set up a service appointment for you. Please keep us updated on the progress of things. Reconnect with us via Live Chat on our website if you have any issues. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
2-In-1 Over-The-Range Convection Microwave great option for any kitchen!
on January 6, 2022
Posted by: RudyJaime2
[This review was collected as part of a promotion.] We love that we were able to combine the microwave with the vent hood in our kitchen! It gives me extra counter space and the microwave works great! It is also a convection oven, which has been awesome to use! Very pleased with this purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
1
HOUSE FULL OF FRIGIDAIRE APPLIANCES
on February 19, 2023
Posted by: MaggiePerry
We purchased a newly built home approximately less than two years ago. We came down to heat a cup of water for coffee and the microwave had no lights NONE. We checked the plugin, and it was not the problem. I have read online that other people have had their microwaves not lasting two years. So, let me ask can I expect the same thing to happen to my washer and dryer, dishwasher, refrigerator and stove? I registered all my products, but will that do me any good or did I just waste my time and give my email address away.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, February 22, 2023
Good day! We hate to hear that your refrigerator is not operating properly so early into its lifespan. If you notice the light inside your microwave is not illuminating, you could simply have a blown bulb. Before checking the bulb, unplug the microwave. If you determine the bulb is indeed blown, identify the type of bulb your microwave uses and carefully replace the bulb with a new one.
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
2
Frequent tripping
on February 22, 2023
Posted by: Tibe
[This review was collected as part of a promotion.] Installed brand new Frigidaire Professional in new home. But frequent breaker tripping after 3 years of use. Called for service, almost all appliance repair technicians tell me to buy new microwave! We couldn't find service manual to open & check the switch or any other problem. Any idea, suggestion or service manual, please? Thank you.
Response from frigidaire.comBy Rox, Online Outreach Specialist, February 23, 2023
Hi, Tibe. We are sorry to hear that you have experienced any issues with your microwave, and we thank you for bringing them to our attention. While we were unable to locate any contact with us pertaining to your concerns, We would like to ensure that you are properly assisted and that your microwave is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432 Monday-Friday 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage
on March 3, 2023
Posted by: Eric146
The stainless steel cover began to peel off immediately after purchase. The microwave lasted three years before it died. Very overpriced!!!!
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 6, 2023
We're disheartened to hear that the microwave didn't match your expectations, Eric. We appreciate you taking the time to write us feedback. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future. Should you have any more concerns, you can definitely reach out to us by live chat, and we will be happy to assist. -Rox
Written by a customer while visiting frigidaire.com