Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
2
Stopped working completely
on November 30, 2020
Posted by: dawn56
We bought all Frigidaire Professional products for our kitchen remodel at the end of 2015. This microwave has worked on and off. Now it doesn't work at all. looks like there are wires at the door area that have been severed. Maybe a design flaw I don't know, but seems like this was an expensive microwave to only work for 5 years. I bought an extended warranty, but of course it was only for 3 years. I am so sad because we invested in all Frigidaire products and I am now worried about the quality of the refrigerator, oven and dishwasher.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door snapped off in my hand!!
on December 14, 2020
Posted by: Mannajoy
[This review was collected as part of a promotion.] I love this microwave, everything but the handle!! I now have seen at least 5 other reviews where the handle has broken off completely!! This must be a major design flaw! Please help!!!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 21, 2020
Hello, Mannajoy!
Thank you for sharing your experience and your photo. It's great to hear that the microwave is working well, except for the handle breaking off. This is not what we would want for you, and we would like to help. We have sent you an email about the microwave and the options we have to assist. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for sharing your experience and your photo. It's great to hear that the microwave is working well, except for the handle breaking off. This is not what we would want for you, and we would like to help. We have sent you an email about the microwave and the options we have to assist. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
BAD DESIGN
on February 13, 2021
Posted by: jpreece
[This review was collected as part of a promotion.] I guess I was a little luckier than others since mine lasted 4 years. Same issue with the wires being cut from the door. Thought buying a higher end microwave would've lasted longer than that. Would not recommend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 18, 2021
Hello, Jpreece! Thank you for your review. We are sorry to hear that you have experienced difficulty with your microwave. We would like to see if we can improve your experience. For further assistance, please feel free to connect us directly. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great size
on March 3, 2021
Posted by: PZee
The 2 stars is for great size and look, but we have owned our new home less then 4 years and microwave stopped working. We are told for the cost to repair its better to buy a new one. It will not be Frigidaire unfortunately.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, March 11, 2021
Thank you for sharing your recent experience with your microwave, PZee. We’ll be happy to look into this matter further and see if there are other options to address your concerns. When you have some time, please initiate a live chat on here or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re here, and we’re ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not worth the money
on April 22, 2021
Posted by: Steph730
[This review was collected as part of a promotion.] I bought this microwave in the middle of 2020. It was not my first choice, but with Covid, I had very few options. Around November of 2020, the turntable stopped working. For a microwave as expensive as this one, that should not happen. Obviously, I will have to file a warranty claim and I’m sure it will be a process.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 29, 2021
We’re so sorry to hear the turntable isn’t spinning, Steph730! This certainly isn’t the norm, and we’d love to see how we can help. Since the turntable, support, and coupler can be removed for cleaning purposes, lets check to make sure everything is seated properly so the turntable can spin. If it’s still not turning, we’d love to hear from you and get this taken care of! We can best be reached via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST for any assistance you could need. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Handle
on July 24, 2021
Posted by: HHFree
Just bought a house with all Frigidaire appliances. When we looked at the house, the handle on the microwave was broken. The owner "fixed" it, but when the handle broke again we realized that all he tried doing was gluing it. The failure is the same plastic part inside the handle that many others have complained about. Can you please send me a replacement for that plastic part. Obviously, it is a design flaw.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , July 28, 2021
Hello, HHFree! Thank you for your review. We are sorry to hear about your microwave handle. We would be more than happy to see how we can assist. We have sent your an email for more information. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Faulty Wiring
on August 2, 2021
Posted by: Siobhan
This was a brand new microwave when we had our home built 4 1/2 years ago. We have been having trouble getting the unit to work for the past couple of months. Given that a large percentage of our neighborhood also had their microwaves go out, we figured we were dealing with the same issue even though we had the upgraded appliances and our neighbors all have a standard model. Upon inspection, we found that the wiring that runs from the microwave door into the top of the unit is not properly installed. The door actually rubs and pinches the wires. Over time, it appears that the door finally cut through the white protective sleeve and the wires, making the microwave useless.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 3, 2021
Hello there Siobhan! We apologize for any disappointment your microwave has caused you and thank you for bringing it to our attention. We'd really like an opportunity to research more about your experience and review the options available to resolve this. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control panel issues
on August 6, 2021
Posted by: Brain123
[This review was collected as part of a promotion.] Bought the house new a month ago and the controls on the left side are intermittent
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 9, 2021
Hi, Brain123!
Thanks for reaching out! We're sorry to hear you're having some trouble with the control panel on your microwave. I do see that you were set up with a repair appointment earlier this month. If you are having any additional issues that have not been addressed, please feel free to reach back out to us or your technicians!
Best,
Ashton
Thanks for reaching out! We're sorry to hear you're having some trouble with the control panel on your microwave. I do see that you were set up with a repair appointment earlier this month. If you are having any additional issues that have not been addressed, please feel free to reach back out to us or your technicians!
Best,
Ashton
Written by a customer while visiting frigidaire.com