Customer reviews from frigidaire.com
Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
4.2
(1,246 Reviews)
Rating breakdown 1,246 reviews
5 Stars
770
4 Stars
228
3 Stars
64
2 Stars
54
1 Star
130
88%of customers recommend this product.
(
575 out of
652)
Customer Reviews for Frigidaire - Professional 1.8 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
5
Great Microwave
on December 6, 2019
Posted by: ges16
[This review was collected as part of a promotion.] Has a ton of different features that I still need to learn. Love it!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great looking, spacious, quiet
on December 8, 2019
Posted by: JELR
[This review was collected as part of a promotion.] This Professional series microwave has a really great design. Love the look of the control panel on the door (although I have concerns about future reliability based on reviews). Runs very quietly. It offers many nice features, like convection cooking, that I have not used yet. One small gripe: like my Pro line stove, the timer sound is way too quiet. I followed the instructions in the manual to increase the volume as high as it would go, but it is still barely audible unless you are in the kitchen. (and no, I do not have a hearing problem)
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on December 30, 2019
Posted by: Shelley40
[This review was collected as part of a promotion.] I bought this microwave a month ago to match stove and refrigerator. Cooks evenly and looks great
Written by a customer while visiting frigidaire.com
Customer Rating
2
Expensive price for an average microwave
on January 1, 2020
Posted by: Dave 66215
We bought this Frigidaire 'Professional' convection microwave along with matching diswasher, gas range, and all fridge/all freezer side by side units in late 2015. After 6 months the hinge weld broke on the microwave and it hung uneven. I had to put a pop rivet in to repair it which wouldn't take but an extra 5 cents and 20 seconds on an assembly line. The timer is so muffled and quiet it can hardly be heard 4 feet away. The frigerator completely died and is unrepairable at 3 1/2 years of use. So far the gas range and dishwasher have made it 3 1/2 years with no necessary repairs. I would HIGHLY recommend an extended warranty if it is offered. I don't think the 'Professional' means its made to a higher standard like some might think.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 7, 2020
Hello, Dave 66215! Thank you for your review. We are sorry to hear that you have not had a pleasant experience with your Frigidaire appliances. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stylish microwave
on January 4, 2020
Posted by: Siggyusaf
[This review was collected as part of a promotion.] Came with new house. Great features. Looks stunning! Would highly recommend to others.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality
on January 4, 2020
Posted by: David100
I bought the professional series microwave, range, frig and dishwasher a little over a year ago. Yesterday the handle broke off of the microwave and like other customers this is a know issue that has not been fixed for years, and it is expensive to fix. I have also had 3 service calls on my gas range and it still has some issues.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 10, 2020
Hello, David100.
Thank you for being a valued Frigidaire customer. I will be happy to take a closer look at your experience. Please be on the lookout for an email for further assistance. Feel free to chat with us at Frigidaire.com or call us should you need immediate assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for being a valued Frigidaire customer. I will be happy to take a closer look at your experience. Please be on the lookout for an email for further assistance. Feel free to chat with us at Frigidaire.com or call us should you need immediate assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
4 YEARS AND THE HANDLE CAME OFF! NOT HAPPY AT ALL
on January 5, 2020
Posted by: jadams2147
4YEARS AND THE HANDLE COMES OFF THE DOOR. VERY DISAPOINTED! PRICE OF A NEW ONE IS ABOUT WHAT WE PAID FOR IT NEW. WON'T BUY THIS BRAND AGAIN.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, January 20, 2020
Hello, jadams2147.
Thanks for the review and rating.
I’m disappointed your microwave hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I do show you were able to speak with our Customer Care Team and they were able to help with restoring your microwave.
If we can provide any additional assistance or you have any questions about your microwave, please let us know. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thanks for the review and rating.
I’m disappointed your microwave hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I do show you were able to speak with our Customer Care Team and they were able to help with restoring your microwave.
If we can provide any additional assistance or you have any questions about your microwave, please let us know. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks nice, but definitely not professional
on January 8, 2020
Posted by: wkhatch
[This review was collected as part of a promotion.] Bought this a few years ago, and one day, all the controls on the left panel just stopped working. I can set the cooking time only now. No error messages on the display that indicate any issues. I think in order to pay this much money that's supposedly professional, it should be much more resilient and indicative of potential issues. Not happy; I feel this is just another overpriced product that doesn't live up to it's hype. Definitely not worth the money. I thought only Kitchen Aid had degraded in terms of quality and value...
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 15, 2020
Hi, Wkhatch! We apologize for any matters you have experienced with your microwave controls not working. We take pride in producing high-quality products, and your experience does not go overlooked.
In researching, we noticed that you have not reached out to us about your concern, and we would like to assist you. So that we can, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
In researching, we noticed that you have not reached out to us about your concern, and we would like to assist you. So that we can, feel free to chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com